Tassimo Anmeldelser 

I ordered pods with a two to three day delivery. On third day received an email stating that order hadn't been dispatched and they would notify when. I needed them by that weekend so rang to cancel but they said the order could not be as it's in the terms and conditions. I could either refuse delivery from their courier Amazon or print off a return label. Of course the option to refuse delivery as I wasn't in when the parcel arrived so had to find somewhere to print a label. Over 2 weeks later I have received my refund. Decided not to use Pod machine because the pods are aluminium.

An order I had placed with Tassimo did not get delivered by Amazon Shipping.
Trying to get through to Amazon was pointless they just kept directing me back to Tassimo.
After a few emails Jacobs Douwe Egberts (Tassimo) apologised and said they would refund me. Happy with Tassimo but NOT Amazon Shipping.

Customer Service don't bother replying, have not got a clue when my order will be delivered. Tried several times to contact them, just seems they are ignoring me. Money taken now nothing.
Update.
Tassimo have now cancelled my full order because of insufficient stock yet still advertise on there website and take payment!
I haven't received my money back yet!
BEAWARE.

I ordered one tassimo and I returned în The same day when i received. I m waiting for my refund. It s already one month and nothing. Don t waist your money.

Very bad experience normally my package arrived quickly now I order them 3 days ago and they said is still delayed to preparing. If I know that take so long I will buy Tassimo capsules on kaffekapslen where pirce is better but delivery take around 6 days.

Despite what has been said here I like the coffee and have used it for many years. I have always ordered in outers of 5's (5 packs to a box). I usually get 10 or 15 and the packaging is good for storage and protection.
Now for some strange reason on my last delivery the packs were unpacked from the box's and all squeezed into one big box.
So now instead of having outers to store, I have about 10, I now have all these packets to deal with and somewhere there is a lot of empty boxes to get rid of.
This is not a one off as my neighbour has had the same problem.

Worst coffee maker you could ever buy. Coffee is poor quality, taste and over priced.

Terrible company and absolutely rubbish customer service.
Never received order, emailed Tassimo got no response. Had to get refund through PayPal.

Had a 30% discount code from Tassimo for any size order. I usually buy my pods from a supermarket as they're cheaper, but thought this time I'd use the voucher. So placed an order direct with them on their website, on 26th Sept 2024.
Ordered 6 boxes of Costa Americano, it states on the page if you buy 5+ you get 20% off, buy 10+ and get 25% off.
I then checked out the bundles page and saw the 5 box bundle worked out more expensive than getting the non bundle option. So I went back to the non bundle page where you can order from 1 to 40 boxes. Nowhere on that page does it say 5+ or 10+ are classed as 'bundles'. So I went through checkout, entered and activated my discount code then got the order confirmation.
I had not received the 20% discount for buying 5+ boxes (as it stated I would on the page), and had been charged the full price of £6.49 per box instead of £5.19 a box.
Their invoice:
6 Costa Americano @ £6.49 = £38.94
Voucher discount £11.68
Total due £27.26
They'd taken 30% discount with my voucher but not taken the 20% discount for ordering 5+ boxes.

It should have been:
6 Costa Americano @ £5.19 (after 20% discount for buying 5+ boxes) = £31.14
My 30% discount voucher £9.34
Total due £21.80

So I was charged £5.46 too much.
I don't normally buy direct from Tassimo as it's too expensive but seeing as there was a 20% discount on 5+ boxes plus my 30% discount voucher thought I'd order direct and save some pennies.

Got the confirmation email tonight and the order is being delivered by Amazon Shipping but has not despatched yet.

I shan't be ordering direct from them again. Their 'contact us' form doesn't work, it's looping back to 'max 600 characters only' message and my message was around 250 and their security reCaptcha doesn't work properly either. I'll try and speak to a human tomorrow but not holding my breath.

I may only been overcharged £5.46 but these days we all need every penny without being ripped off online.

Pods are bloody expensive and the amount of coffee you get from them is laughable. These are supposed to be a Batista experience at home but comparing the 3ml of drink I get from any of the Tassimo pods with a £3 Costa from the shops you can easily tell the Costa is actually a better value. It's a shame as my girlfriend bought me this pod machine and it's so disappointing it's never used. I'll stick with instant as I'm not putting through 3-4 pods just to fill my cup

My new Tassimo machine works well, it's just a pity that Tassimo/Bosch don't.
I have tried on numerous occasions to text/contact/phone Tassimo primarily too no avail.
No matter which route you attempt to go down it takes you back to the same point which is a DEAD END.
Lord knows what will happen if my machine has problems as I moved from LAVAZZA as their machines leaked like sives and now I find I am back to the same poor support. What is it with coffe machine suppliers? It's only hot water and coffees grinds not Alchemy.......

Please can you tell me why the Tassimo Latte Macchiato pods have changed.No wati are they as creamy as they use to be and milk looks very pale!!Has anyone else noticed this?

Although the products are excellent and when they have a sale on are at a good price, they insist on using Amazon to deliver their products!
Amazon usually give you a two hour slot that comes & goes then another two hour slot that usually comes & goes and if you are lucky it come by 21:00 or the next day and usually the box is damaged. If only they could sort the deliveries out, it would be a reasonable company to deal with.

Part of my order is missing how do I contact you

I contacted the manufacturer via their contact page..usual issue; via a form that you cannot retrieve.
The manufacturer never replied.

Also note: Tassimo have not yet 'taken ownership' of our trustpilot reports, the company has not 'claimed' tassimo.co.uk as listed in trustpilots system.
That indicates the level of customer interaction and care that this company affords to anyone who has an issue or a less than satisfactory experience with their products.

My issue, as written, put to the manufacturer Jan 2024:

Reference: Bosch FD:9307, E-Nr.: TAS 4011GB, Type CTPM01

Our device appears to produce normal coffee. However, it has displayed the 'Cal' warning for 3 months despite the following:
A full Descale operation has been initiated more than five times correctly according to the manufacturer's supplied instructions on each occasion. The symptoms are as follows:
On all occasions, the pump cycles 4 times over a few minutes. Immediately after the 4th cycle, the 'Cup' and 'Cal' lamp cease flashing, remaining lit steady as the 'Tank' lamp begins to flash. After a few seconds the tank lamp occults and the cup/cal lamps dim.

Following this, to prove that there is not an issue with the tank low-level sensor, I am able to initiate a 100ml dispense by recycling the top cover followed by a short press of the dispense button with the cleaning disc still in position.
The cleaning disc barcode and the reader window are both pristine.

Please explain the reason for the descale cycle curtailing early with these indications, considering that the tank level magnet is visibly aloft plus having the ability to dispense drinks and perform a 'quick-clean'/rinse operation as expected without any low level indications.

Tank filled to max for each test.

It states on the webpage, orders delivered in 3 working day. I've made 2 separate orders on the 23rd July 2024. The postage labels was generated on the 23rd of July & is saying items have been shipped. It's the 25th of July now & the items haven't even left there distribution centre yet. So no way will this reach me by the 26th.
I don't know what is happening with this company as it was running perfectly fast & efficient, but the past few orders I've made with them, the orders have arrived late. Also my order last month was short of a sleave of coffee. I rang them and asked if it will be coming in a separate shipment. I was told we will refund you for the missing sleeve. But I didn't want a refund, I wanted a replacement but they told me this is not possible. So I got a refund, reordered & had to pay a shipping fee. Tassimo should of replaced as it was their fault. I just hope these orders are not short when they do eventually deliver

I purchased a Tassimo coffee machine from Argos 28/4/24 it is already not working correctly, water leaking underneath the drip tray every time I try to use it.
Went into an Argos store only to be told I need to contact Tassimo directly as the machine is more than 30 days old.
This really isn’t good enough! I now have to parcel up the machine and take it to a suitable place to be returned to Tassimo for a repair, I was told it will be returned when it’s either repaired or replaced. In the meantime I have no machine. This is not acceptable for a ten weeks old machine, two weeks out of the ten I didn’t use it as I was away from home. Why is a product malfunctioning after such a short period of time!! I have previously had two other Tassimo machines which both started to explode the pods. This will likely be my last Tassimo purchase as any machine I have had has been unreliable and faulty.
I now have the inconvenience of returning it. In my opinion Argos the retailer should take some responsibility for this being the retailer not just refer me to Tassimo.

Ordered some coffee pods from this shocking outfit, waited for nearly 2 weeks, finally amazon have said the order was never shipped to them. looks like they are not able to fulfill their orders when offers are on. Had to contact customer services for a refund, and they had the brass neck to offer another discount code, no thanks

Stay well clear . Way over priced pods and add shrinkflation, what a rip off. Used to fill a large Costa latte cup now struggle to half fill it. Expensive gimmick.
Couldn't give zero so the 1 is for the quality of the coffee which is ok.
You can see the lack of response to other concerns that they don't care

I dont normally write reviews but this one still irratates me. Ordered a coffee machine back in November 2022 and it didn't work at all, contacted tassimo MULTIPLE times via email and phone calls, kept telling me the same thing which I continued to tell them it doesn't work and then they started ignoring my messages and I gave up in the end because its just ridiculous and caused alot of unnecessary stress. I still have the faulty machine in a box never used because it never worked, waste of money, will never order from this site again because if your unlucky enough like me to get a faulty machine they won't replace it.