TAP Portugal Anmeldelser 

Forsinket fly. Blev til at vi skulle ligge ud for kost og logi.
Har aldrig fået pengene refunderet. Det er ca. 1 år siden.

Brug ikke dette selskab....

Diese Airline ist ein Witz!
Die Flugzeiten werden geändert, wie sie gerade lustig sind. Mal eben um 7Stunden die Flüge zum Robinson Club geändert. mit 6Std. Wartezeit in Lissabon. Warum gebt Ihr überhaupt noch Flugzeiten an? Ihr könnt doch mit eurer Provinz-Airline einfach nur Tage oder Kalenderwochen angeben, da Ihr Euch an Zeiten nicht gebunden fühlt. Was ein Haufen….

Booked a ticket in August for a flight to Agadir, I discovered before the check-in that the flight was not operated anymore and had to re-book on Marrakech. Arrival delayed in both directions, no notice from TAP, customer service called 5 times to be able to re-book and now they provide wrong information on my booking to delay refund. AVOID! AVOID! AVOID!

Worst legroom Ive ever experienced. Flight was delayed yet they took the time to weigh all the carry on and charge those who were over. Worse than a budget carrier.

TAP routinely overbook their flights and the passengers denied boarding are treated terribly. Rude, arrogant staff giving false information to customers. Go with any other airline. I will never choose this airline.

They lose suitcases and then blame another party. According to their own we site, TAP would do everything possible to recover the luggage. But if you talk to them by phone, they don't want to help you. You just have to be patient. Biggest mistake of our life to fly with TAP. Next time just fly with KLM. Our honeymoon has unpleasant consequences thanks to TAP. We are going to hold them liable for all damages according to the European laws and regulations and with that can amount to thousands of euros. Too bad for them that we know the legislations well.

Worsttttttt airline ever...they have lost 3 luggage and the don't even bother to reply email
Customer service horrible
Flight horrible
Old Air bus of course no space for hand luggage....

We have lost 3 luggage but jam ready to go to the end if need be even in court cause I will sue the airline to show all my prove of horrible service

If you are now checking the possibility of flying with the TAP airlines, read the following post, and then consider it again:
We were supposed to fly with the TAP airlines, unfortunately, two weeks before the flight, a completely difficult health problem arose, two weeks before the flight date, we only asked, in light of the circumstances, to postpone the flight.
A week after the planned date, we wrote a letter and explained the situation, we also emphasized that if the price on the new date is higher, we will pay the difference, we didn't ask for a refund, we asked for a postponement, that's it!
For over six months we waited patiently for TAP Airlines to look into the issue, in the end we received an answer, they cannot give us an alternative flight, while adhering to the company's regulations, without considering the human side, in this case.
There are many airlines companies, in the end they all fly the same planes and reach the same destinations, the difference is in the service, we as consumers are entitled to receive the best service for the money we pay!!
Therefore, you, as a passenger, find yourself in a crisis, and you need good service, you need someone who will listen to you, you need someone who understands the problem, you need someone who will consider it carefully in order to give you, the passenger, the best solution, it is very important to choose the airline company correctly.
At the TAP airline they failed big time!
Be smart, and learn from the experience of others, we will still fly to Portugal, but not with the TAP airlines, that's for sure!

La peggiore compagnia aerea con cui abbia mai viaggiato in vita mia. Volo cancellato senza alcun preavviso. Nessuna comunicazione su come chiedere la riprotezione su altro volo o come ottenere un pasto e un alloggio per la notte.
A 13 mesi di distanza dal volo (luglio 2022) richiesta di compensazione per ritardo aereo e spese di alloggio sostenute non è ancora stata evasa.
A pensare male si fa peccato, ma inizio a credere che sia una tattica per sfinire i clienti portandoli a rinunciare alle richieste di compensazione dovute per legge. Mi spiace solo per le povere centraliniste albanesi del call center TAP che si devono sorbire le mie periodiche sfuriate.

Rientrati da Miami a Milano, con scalo a Lisbona, all'arrivo i nostri bagagli non sono arrivati. Aperto il reclamo ci son stati recapitati con evidenti segni di danneggiamento dopo 48 ore. Fortunatamente non mancava niente. Fatto reclamo su sito ufficiale per rimborso per il ritardo non ci è stato riconosciuto nulla. A Mai più

Worst experience ever. Had an 48 hout delay, needed to book my own hotel in Lisbon. Getting your money back is a so hard. And then they gave me 3 vouchers, knowing now that you can only use 2 vouchers per booking its deliberate fraud. Never flying TAP agian.

Disgusting rude and unhelpful
If you want any kind of help with this airline- keep on dreaming. The customer service rep even hangs up the phone on you.
Avoid this airline at all costs, believe me if you encounter a problem- your chances of winning the lottery will be better than getting it resolved.

Tap was by far the worst airline. At the airport, I have to put my Handluggage to the normal luggage „because there was ko place anymore“, for sure you have to keep your electronic devices with you(in a bag, wich make no SENSE!! My handluggage was full with electronic devices…at the inside we saw there was alot of place. At the Flight home the Crewmembers are very pissed of and rolled the Eyes in front of you. This was made me crying because i dont even did a mistake. It was just my trash they pulled up (which is the normal job of the crew). My seat was the last one - in front of the toilets. The Portugiese People dont have any respect or something. They leave the door open so that smell from the toilet was constantly in my nose. So i wanted to a crewmember and give them a sign to please close this door. And all was the crewmember did was: ROLLED WITH THE EYES, closing door? NOWAY!!! Never never never ever with THIS AIRLINE AND I WILL NEVER EVER BOOK A FLIGHT BY LISBON! The people are so discusting!!!!!!!!!!!!!!

Llevo 9 meses con una reclamación abierta por un cambio de horario al que pertenece compensación según la normativa. Primero cerraron mi reclamación sin explicación lo cual va en contra de la normativa de la UE. Después contestaron a la persona que viajaba conmigo que si aceptaba la compensación se pagará a ella y yo enviase un escrito con mis datos, lo cual hice. Sólo se recibió una de las compensaciones y después de escribir de nuevo, me la reabrieron solicitando documentación, pero nunca he recibido ningún email y ha sido todo llamando yo por teléfono para que me lo envíen. Desde el 4 de julio ya he enviado 3 veces la documentación porque vuelven a cambiar el estado y ahora dicen que no pueden abrir el documento que es un PDF expedido por el banco. De igual manera me han dicho por teléfono que tengo otro email que nunca he recibido. No hay forma de contactar con reclamaciones ni hay más información que el portal web donde solo aparece el número de reclamo y estado sin ningún otro dato, y desde el teléfono se desentienden porque es otro departamento. Me han dado distintas explicaciones al teléfono y no hay forma de cerrar la reclamación siendo que me corresponde ya que a la persona que viajaba conmigo le han pagado hace 2 meses.

Tap was by far the worst airline. You can't really get hold of them on the phone because you wait for hours in the line. At the airport, the tried for about one hour to add my surfboard (which you have to pay extra for) to the flight. At that po8nt, they probably canceled one of my flights becuse when I wanted to check-in, they told me that my flight got canceled by tap. Again, no answer on the phone and at the tap / sata counter, they said, they cant do anything, i have to phone again. Again I couldn't reach tap on the phone. My boyfriend could have gone but alone he didn't. So in the end, we had to buy another flight for 600 euros. I wrote to tap again and I got still no answer from them. Worst customer service ever.

DO NOT FLY WITH THIS AIRLINER
All checked in luggage was opened with a security check
Money stolen from bags, as well as items damaged
Worst customer service
Will Never fly with this airliner ever again

In december gevlogen met TAP. Aan de gate krijg ik te horen dat ze geen bagage in het systeem hebben staan op de heenvlucht, wel terugvlucht. 150 euro ter plaastse moeten pinnen, maar kan ik via de site terug vragen. Nou niet dus. Klachten aan het verkeerde loket online worden binnen een dag beantwoord "dit is niet het juiste loket" Klachten via het juiste loket, geen antwoord. Bellen heeft geen zin 30 minuten in de wacht is normaal en de afdeling die je moet hebben is niet bereikbaar. Wij vliegen NOOIT meeer met TAP. Slechtste service ever.

Seid 1 Jahr warte ich auf Entschädigung. Ich musste in lissabon übernachten da wir den Anschlussflug verpassten. Schlechte Info, kein Bustransfer kein Hotel. Nie mehr!

Unpolite people, and my suitcase got lost!! never again

Boa noite,
No dia 01/06/2023 fiz um pedido de reserva de bilhete tour do mundo para duas pessoas em classe executiva para os meses de abril e maio 2024.
Fiz esse pedido com 10/11 meses de antecedência após verificar disponibilidade de voos com diferentes companhias da Star Alliance para as datas e voos desejados.
Também fiz esse pedido na data do 01/07/2023 pelo motivo que muitas das milhas expiram no fim do mês de julho.
Fui informado que o serviço responsável entraria em contato para confirmar disponibilidades. O serviço não entrou em contato e após uma semana, liguei novamente e me informaram que o pedido ainda estava em análise.
Hoje, duas semanas da primeira chamada ainda não entraram em contato.
As milhas chegarão a expiração dentro de 15 dias.
O que devo fazer: as milhas têm valor monetário e gastei muito para acumular... O bilhete solicitado faz parte do programa Miles&Go e é meu direito de usufruir.
Aguardo uma resposta urgente.