TAP Portugal Anmeldelser 

Lorsque les compagnies annulent un vol Il peut parfois être difficile de se faire payer l’indemnité forfaitaire. Dans ce domaine je pense que TAP est champion du monde. La solution est d’être persévérant et de ne rien lâcher.
Voici les faits
De retour de voyage debut novembre 2022, je fais ma réclamation sur le site TAP. Au bout de deux mois, on me propose de me payer 122 € au lieu des 800 prévus par la loi (je ne donne pas suite à la proposition ).En janvier 2023, je fais intervenir la protection juridique de mon assurance. En avril TAP fini par me payer 400 € euros sur les huit cents euros prévus et solde le dossier. Je refais mes réclamations et finalement le 14 juillet soit huit mois après mon voyage Tap me paye les 400 € restant du. Je mentionne également le fait d’avoir fait une réclamation sur le site européen de médiation mentionné dans les CGV de Tap: la réponse de TAP a été d’écrire « cause externe » et donc pas d’indemnité. Au global, on dépense énormément d’énergie à faire les réclamations à faire les relances alors que d’autres compagnies comme Lufthansa par exemple m’ont réglé en une semaine. Pour moi TAP c’est plus jamais.

TAP business model includes cancelling flights and never offer a refund. So beware if you dont want to loose your money.
They cancelled our flight last minute, we had to book alternative expensive flight. When we came back they are saying (lying that is) we were at the airport and we refused a flight so they dont have to refund.

This of course being a complete made up lie as we called them for hours that night trying to get a new flight but this was not available (unless two weeks later) and never were at the airport to begin with.

All very stressfull for my very sick (passed away now) mom for her last vacation...

Until this day (one year later) they never provided a refund, only contact is twitter chat (yes really) and they dont even supply a ticket number or confirmation by email.
This all because it is never their intention to actually refund anything.
Long story short: never book TAP, get your credit card to refund ASAP after cancellation, they will not refund.

Shameful company!
Still waiting for compensation for hotel expenses etc due to a canceled flight in july 2022 (flight canceled first when were to check in at the airport in Lisbon)
They don't even care to answer on customer mails.
Don't support this shameful company!
Don't fly with them ever more! / Jr.Linkar

Wir sind im Oktober letzten Jahres nach Punta Cana geflogen. Alle Flüge an sich waren sehr gut, das Personal war freundlich und aufmerksamn. Unser Flug nach Lissabon war verspätet, wir haben dank guter Organisation seitens TAP jedoch den Anschlussflug noch erreicht bzw. es wurde gewartet.
Nur leider kam dann auf dem Hinflug 1 Gepäckstück (von 3) nicht in Punta Cana an, wir mussten 3 Tage darauf warten. Und auf dem Rückflug wurde dann noch ein hochwertiger Fahrradkoffer beschädigt. Beides hatten wir sofort nach unserer Rückkehr fristgerecht gemeldet, erst war die Kommunikation seitens TAP recht gut, Allerdings nur so lange, bis sie alle Unterlagen hatten, seit über 6 Monaten herrscht jetzt Schweigen, auf Mails wird schlichtweg nicht reagiert.
Habe jetzt eine Schlichtungsbehörde eingeschatet.
Schade, dass der an sich sehr angenehme Flug jetzt so einen faden beigeschmack hat. Wenn alles glatt geht, kann ich TAP empfehlen, aber sobald es Probleme gibt, stellt sich das Unternehmen tot. So geht man nicht mit zahlenden Kunden um!

Truly a first class worthless company! I have never experienced worse service than this. I don't normally write reviews, but this really beats it all. Last September we went to the Azores and our luggage did not arrive. The luggage eventualy arrived the day before we went back. Of course we all bought clothes there and sent the costs to TAP Air. This process is a complete drama. They can't help you by phone and they respond late or not at all by email. After a lot of chasing after it, they managed to send a confirmation by email that they are going to pay. This has now been over two months and no money has been seen yet. I have sent two emails about this, but no response. Never fly with TAP Air, because you don't want this crap after a holiday or a short trip!

Pessima esperienza, scopro per caso dello spostamento di un volo, nemmeno un messaggio o mail, chissà perché però le mail con la possibilità di passare alla categoria executive sono arrivate.
Ho cercato di contattare la compagnia aerea per avere spiegazioni in merito, attraverso il loro call center, e la linea cade in continuazione. Ho provato a scrivere ma nessuna risposta.
Una vergogna!
Una stella perché meno non si può dare!

TAP Air Portugal; I have been trying for months now, to get my money back, because of a flight that had been cancelled by TAP Air Portugal. Instead of a refund I got vouchers, which I don't want, because I had to book another flight at a different airline. I have been calling their helpdesk but the persons who answer the call can't help you. To emails they do not respond. I submitted a complaint in april this year and it is still under analysis. So, my advice, DON'T FLY with TAP AIR Portugal
#complaintnumber 2023-0000923963

Pessima compagnia. Un volo cancellato all'andata e uno in ritardo di 12 ore al ritorno.
Nessuna assistenza, nessuna spiegazione.
Alcuni del personale di terra gentili ma inutili per la risoluzione del problema, altri cafoni e strafottenti.
Mai viaggiare con loro

EVITATELA
Acquistato volo per Faro con scalo obbligato a Lisbona, quindi due voli, entrambi con TAP. il primo volo era in ritardo di 1 ora e ho perso il secondo volo. Nessuno mi ha dato assistenza, solo dei voucher. Ho aspettato 2 ore il taxi che doveva fornirmi TAP che non è mai arrivato. Ho quindi preso e pagato un taxi per Hotel, ho dormito solo 4 ore perché al mattino avevo il volo che mi hanno assegnato. Ho perso il trasferimento già pagato, 1 giorno in hotel già pagato, e 1 giorno di vacanza. In tutto ciò, sanno che ho avuto il disagio, ho scritto anche un reclamo, ma nessuno della TAP si è fatto sentire. Chiamo il numero dell'assistenza, ma ZERO ASSOLUTO. VERGOGNOSO.

Moi aussi j'en ai une bonne à vous raconter !
Alors, je partais de Dakar à 13h de l'après-midi, ma réservation indiquait bel et bien 13h de l'aprem.
Et en fait....bah le vol a été changé en 1h du matin, sans avertissement.
Alors au retour, je les contacte par mail en leur demandant comment on peut arranger ça pour éviter un avis déplorable sur Trustpilot. Pas de réponse, bon bah ok, tant pis pour eux.
Maintenant moi j'ai pris l'habitude de regarder sur Trustpilot avant de réserver un vol, faites comme moi, vous basez pas sur le fait qu'une compagnie soit nationale ou pas, ça veut rien dire, regardez Trustpilot. Si on le fait tous, ça poussera ces compagnies à devenir moins immatures.
Eh, TAP, si je travaille comme toi, à mon travail, je me fais virer..

In September '22 we went to the Azores. Arriving at our destination, our luggage was missing. We had to buy new things as the luggage arrived two days later. We have put in a claim that has been accepted. More then 9 months later we still haven't received refund. We wrote several email, but still no luck.....

1 ster is nog teveel, betaal een tientje meer en kies een andere airline. Handbagage wegen (ze staan al met het pinapparaat in de hand om passagiers bij te laten betalen), geen stoelkeuze bij inchecken, handbagage mag niet mee aan boord, 15 minuten in een bus naar de gate en vervolgens nog 10 minuten in de hitte moeten staan. Vreselijk

Volo spesso con la TAP e, il piu' delle volte, ha ritardi pazzeschi. Poi c'e' una assistenza telefonica che e' meglio non perderci tempo, tanto non rispondono.

A Disastrous Experience with Reimbursement and Customer Service

I recently had the unfortunate opportunity to deal with Tap Air Portugal after experiencing a delayed flight that left me stranded without my luggage for the first two days of my trip. This review serves as a stern warning to potential customers: Stay away from Tap Air Portugal if you value your time, money, and sanity. Allow me to recount the harrowing experience and highlight the reasons why you should avoid this company at all costs.

Delay and Lack of Support:
When my flight was delayed, it was already a frustrating start to my trip. However, what followed only intensified my frustrations. Upon arrival at my destination, I was informed that my luggage was misplaced and would not be available for at least two days. This left me in a foreign city, devoid of any personal belongings, including clothing.

Lack of Reimbursement:
Under normal circumstances, one would expect an airline to provide necessary support and compensate passengers for the inconvenience caused. However, Tap Air Portugal displayed a shocking disregard for customer satisfaction. Despite numerous attempts to seek reimbursement for the expenses I incurred in purchasing essential clothing and toiletries, I was met with bureaucratic hurdles, endless phone calls, and an outright refusal to compensate me.

Inadequate Customer Service:
The most disheartening aspect of my experience with Tap Air Portugal was the abysmal customer service. Their representatives seemed disinterested and dismissive of my concerns. They displayed a complete lack of empathy and failed to provide any meaningful solutions. It was as if they saw me as an inconvenience rather than a paying customer.

Lack of Accountability:
Throughout my ordeal, Tap Air Portugal demonstrated a remarkable lack of accountability for their actions. They offered no explanations for the mishandling of my luggage, nor did they take responsibility for the significant inconvenience I endured. Instead, they shifted blame, made empty promises, and evaded any form of compensation or resolution.

Advice to Potential Customers:
Based on my terrible experience, I strongly advise potential customers to steer clear of Tap Air Portugal. The company's negligence, refusal to reimburse expenses, and deplorable customer service are clear indications of their disregard for passengers' well-being and satisfaction.

Instead, I encourage you to explore alternative airlines or travel options that prioritize customer service and take responsibility for their mistakes. Do thorough research, read reviews from other travelers, and select a company that values your time and provides adequate support in case of any inconveniences.

Conclusion:
In my case, Tap Air Portugal demonstrated a complete lack of professionalism, accountability, and customer-centricity. From the delayed flight to the lost luggage and the subsequent refusal to reimburse my expenses, this company failed at every turn. Save yourself the frustration and headache—stay away from Tap Air Portugal and choose a more reliable and customer-friendly airline for your travel needs.

I understand sometimes airlines allow more cabin luggage than they can later fit, although I doubt this should be acceptable, but ok. But you would normally favor the people that arrived first and are ready to board in appreciation for making the boarding faster. You do not force them to check their luggage after they have made clear it is not convenient at all for them. I had another lay over left, my last destination was at midnight and needed to carry my computer with my hands the rest of the trip because of this. I was first in line to board. She basically forced me and gave me no option. Couldn’t she had asked the last in line? She did not only ask, but unpleasantly forced the people upfront. Very nice TAP, very nice…
I travel a lot because of leaving abroad and for business… never this service.
Oh, and of course the flight was delayed.

I've been trying to get our money back for our flight from Amsterdam to Lisbon since februari 2023. They canceled our flight an HOUR before departure and try to give us a rebooked flight through Germany that would have taken us a whole day instead of a couple of hours. They say we had to take this, but you actually have the right to decline. Though we couldn't decline upfront because we couldn't contact anyone overthere (people at Schiphol had no time/knowledge and phone was blocked for hours). So in the end we just booked our own flight the next day.
They say it was due to weather (blue skies in both countries...).
And at Schiphol there was NO way to contact them. Their spokes persons were not informed at all... really felt quite bad for them.

I booked a business class return ticket from Malaga to Newark. The first leg was one hour behind schedule and while we could have made the connecting flight, TAP rebooked us on an evening flight, 7 hours later. We had to pay for a hotel night in Newark and a new ticket for a domestic flight the next day, since missed the connecting flight to Chicago.
On the return flight, the flight left Newark one hour behind schedule and there again, while we could have made it to the connecting flight to Malaga, the ground staff was so hopeless and rude, that every passenger with a connecting flight (Malaga in my case, Milan, Rome, etc. For the other) missed it. We were literally detained at immigation.
The business class seats are anything but comfortable and the food is simply not edible.
I was attracted by the cheap price but I should have read the other reviews. This airline must be avoided at all costs.

TAP aflyser vores fly og vi er dermed berettiget til at få en kompensation. De anerkender vores ret og anmoder om vores bankoplysninger. Vi deler derefter vores bankoplysninger, så vi kan modtage kompensation. Herefter har vi ikke hørt noget efter knap 3 måneder. Vi har ikke modtaget pengene, de svarer ikke på email og dem vi få fat på i telefonen kan ikke hjælpe os og siger vi skal henvende os på email.

I have a business class ticket from LGW to Newark. I arrived into Porto at 1415. I was expecting to be able to go to the business lounge. However, I have been sitting outside a gate for over two hours. Various security guards and police personnel have passed and just told me to wait. I have spoken to both the security and the police. Both have advised to just wait by the gate. There are no seats, no water fountains and no one has any idea as to when the security guard will come to open the door.

The worst thing is that there is no contact here from TAP to assist. So all of us traveling on to Newark are stuck outside this horrid gate with no idea as to what is going on. This is worst business class experience of my life!

Very rude customer service desk in Lisbon!
I missed my transfer flight because of a delay in the first flight and came to the help desk at Lisbon airport. I don’t understand why you would work at a help desk if you’re so unwilling to help. The people were very mean, did not want to help, said it was my own fault and wouldn’t even let me sit on the bench in their customer service corner (they said the bench was closed???). I have never experienced such unkindness