TAP Portugal Anmeldelser 

Ho comprato un biglietto solo di andata con data per il 6 dicembre da Milano x Portogallo x Brasile, Voli operate da TAP e Azul, con la promessa tanto dell'agenzia come dei entrambe siti che potevo aggiungere degli bagagli extra, però dopo che o pagato ho chiesto da avviare la procedura per aggiungere i due bagagli extra in tanto nell'agenzia no sono riusciti a fare perché nella pagina da Azul viene un messaggio di errore e non se conclude la procedura, nella pagina della TAP quando cerco de aggiungere i bagagli apre solo la finestra do se vede solo la prenotazione del posto. Già ho chiamato tutte due compagnie e Tap dice che é con l'Azul e questa dice che è con quell'altra, purtroppo finora il problema non è risolto da nessuno.

Bought return tickets from Copenhagen to Cape Verde via Lisbon from TAP. The return flight from Cape Verde was delayed and we missed the second TAP flight from Lisbon, therefore ending up 12 hours late and without luggage, which was dumped on the way.

TAP is not responding to our request for the compensation we are entitled to under EU regulation and we have had to buy legal help.

Do yourself a favor and if you have the option go for a competitor. The planes are dirty, staff unreasonable and policies made to squeeze as much money from the customers. I’ve been traveling with the same samsonite hand luggage for a long time and never had any issue as it is a standard for what I thought all airlines. Both mine and my partner’s luggage is 55x42x23 cm, one in aluminium and one in textile. While waiting for boarding the TAP portugal staff came with a ‘box’ to conduct a random ‘check’. The aluminium one went through, the textile did not. That meant 80 euros to checkin the bag. Afterwards we looked up on their website and the size policy is at 20 cm compared to 23 cm, which is unreasonable compared to the other airlines and the regular luggage sizes.

Their flight rates are high for the low cost services they provide. Never again!

Badly functioning website (filled in a whole form and in one moment everything was gone), incredibly poor service, and almost impossible to get my money back from a flight cancelled by them (takes a lot of effort, time and patience). I will never ever book a flight with them.

I only had small luggage with me to take with me on the plane. For some unclear reason, they took the small luggages from me and my friend to put them away on the plane. When I got my luggage back, it was very damaged.
I’ve never asked for my luggage to be taken away, yet they did and they even damaged it.
Even their customer service isn’t helping.

En el vuelo Lisboa-Valencia del dia 26/10/2023 nos embarcaron en un pequeño avion de dos helices y nos tuvieron 40 minutos sentados sin despegar en malas condiciones. Hacia mucho calor dentro del avion y no habia refrigeracion ni nos repartieron agua. No hubo practicamente explicaciones ni se pretendio hacer alguna accion de relaciones publicas. En definitiva pasamos mi mujer y yo un mal rato. No volvere a volar con TAP

Bagaglio smarrito e comunicazioni della compagnia completamente assenti su ricerche e stato pratica di rimborso.

We have all experienced bad flights, delayed or cancelled flights, messy airports and lost luggage.

But somehow we learn to accept this as something that happens every now and then.

When it comes to TAP on the other hand they have made all these issues a standard of theirs.

You can really feel this throughout all parts of their services.

4 Uhr, 2 Stunden vor Abflug des Flugs, bin ich am Flughafen BER in Berlin eingetroffen. Die Ticket- und Gepäckaufgabe öffnete erst Minuten später. Lediglich 2 Schalter waren geöffnet+ein Premiumschalter, der innerhalb einer Stunde lediglich eine handvoll Passagiere abfertigte. Die Mitarbeiter nahmen sich auch sehr viel Zeit für die einzelnen Abfertigungen. Später dann reduzierten sich die Schalterzahl auf 1!
Ich stand dabei in der Reihe. Weitere Wartende kamen nach mir. Ich erhielt die Tickets und das Gepäck wurde entgegengenommen.

Unverzüglich im Anschluss begab ich mich zur Sicherheitskontrolle. Sowohl vor mir, als auch hinter mir, waren weitere Mitreisende des Fluges. Leider dauerte auch dieser Vorgang der Kontrolle, wie auch schon die der Gepäckaufgabe, unverhältnismäßig lange.

Kurz nachdem "der Letzte Aufruf" erfolgte traf ich rennend am Gate ein. Die beiden Damen und ein Herr verweigerten jedoch den Zutritt. Stattdessen lies man die Gepäckstücke aus dem Flieger holen. Dieser Vorgang dauerte ca. 10min.! Offensichtlich war dieser Vorgang nicht von Eile. Das Verweisen der Passagiere tat das keinen Abbruch. Und zwar in einer Manier, die schon unter aller Würde ist. Aus dieser Handlung ergibt sich, dass ich den Anschlussflug, TP1116 nicht erreichte und auch der Rückflug annuliert wurde. Selbst jeder Billigflieger (und ich bin schon mit sehr vielen Fluggesellschaften geflogen) würde von mir eine 5 Sterne Bewertung erhalten, aber diese Airline ist einfach nur grottenschlecht!

In pandemia ci hanno cancellato il volo. Ci hanno dato l’opzione di voucher o rimborso. Noi abbiamo chiesto voucher perché l’avrebbero dato subito e abbiamo pensato di usare il voucher per il viaggio di ritorno, e l’hanno mandato un mese dopo, quindi ci hanno obbligato a comprare un volo di ritorno. Poi il voucher è scaduto. Un disastro . Quindi ci hanno RUBATO 244€ più 60€ di bagaglio. VERGOGNA di compagnia

Worst ever Airline. Flight cancelled. No support at all. We have tried to call the help desk. No one answers. We have tried to enter our expenses due to the cancellation of our flight. No reaction. For me Tap is a criminal organization that Just wants to steel from honest People. I won't ever fly again with Tap. Pure maffia.

Flights were delayed and we were traveling with a baby. Bad service at this point already. However the worst was: there are regulations regarding refunds in situations like this. For almost 2 years now we are running after that money. On the official website there was just zero reaction. That we went to the European arbitration board which gave us right and TAP agreed to pay but still did not and stopped reacting. Then we hired a lawyer that fought them for half a year they agreed to pay and then again just did not pay. The next step would now be to go to court. Extra cost, time and nerves. It’s a farce that they rather go through all of that than pay there customers what they are owed and there is no institution that seems to give a damn…

Worst airline ever with desk agents not willing to help, unfriendly and not knowing the airline procedures.

Never ever again

Second time flying with TAP great staff, great customer service

We flew Tap Portugal from Marrakech to Lisbon to Manchester. At check in at Marrakech, I asked if we would have to go through check in and customs again at Lisbon. I was told no. We bought duty free alcohol at Marrakech, worth £103. At Lisbon, it was confiscated as they said Marrakech packaging did not comply with their standards!!!
We had booked 3 seats on the flight at Lisbon, only to find another family had booked the same 3 seats. How can this even happen in this day and age??? We were very lucky to find 3 other seats.
I have filed a complaint to the airline and each time I check its progress, it reads, 'under analysis.'

Better service than other European airlines. Flying with tap was nice experience. I would like to recommend to fly with tap airlines as it is economical and covers most of the European cities.

Voor dat ik het vliegtuig wilde instappen werd mijn kleine koffer afgepakt en de bagageruimte ingegaan..terwijl de koffer was in het prijs inbegrepen..de vlucht was ook niet vol..erg boos dat dit is gebeurd.. nooit dit meegemaakt

I traveled on Nov 2023 with them where my flight got cancelled. I could fly the next day and was told that all expenses would be paid bac, but had to arrange myself. So I booked a hotel and went there late at night with the taxi. Came back to the airport and the flight I had was changed. It’s been nearly a year now and my expenses still haven’t been paid. So it seems I will need to get a lawyer and request the costs plus the legal compensation in the EU since I am an EU citizen. My case number with TAP is 2022-0003621524

Una delle peggiori compagnie aeree mai provate:
-voli in ritardo senza alcun motivo.
-zero assistenza pre, post e durante il viaggio per qualsiasi info.
-check-in possibile solo 24h prima anche se paghi il posto.
-imbarco delle valigie anche se delle misure corrette per rientrare in valigia.
MEGLIO PRENDERE UNA COMPAGNIA LOW COST COME EASYJET O RYANAIR, MAI PIÙ CON TAP.

Wir kommen soeben von einem TAP-Flug zurück und alles lief beim Hinflug (Frankfurt-Lissabon-Faro) sowie beim Rückflug perfekt. Das Gepäck wurde jeweils gleich zum Zielort durchgecheckt und kam vollständig und unbeschädigt an. Die Flüge fanden auch planmäßig und pünktlich statt. Preis unschlagbar: 3 Erwachsene + jeweils 23 KG-Koffer + Handgepäck = 650 €. Essen gibt es ja ohne Mehrkosten bei keiner Airline mehr, wir nehmen unser Vesper eben mit. 2019 und 2018 sind wir jeweils von Stuttgart nach Lissabon und zurück geflogen, auch diese Flüge liefen ohne Zwischenfälle ab. Wir werden immer wieder bei TAP buchen und finden es schade, dass viele Leute nur kritisieren und niemals loben können.