The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Vis mer
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Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Vis mer
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Dear Switch 2 Team, I would like to Thank you for your Incredible Service and Wonderful Support and all are the Best 💯👍🏻👏 I Appreciate Alisha for her Beautiful Work and Excellent Help 🙏🏻💯�... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Kontaktopplysninger
The Waterfront, BD17 7EZ, Shipley, Storbritannia
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Enestående
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Because the lady I spoke to was…
Because the lady I spoke to was fantastic and was very helpful and supportive and she talked through everything that she or I needed to do . Wish all company staff were as efficient and experienced as she was.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
What a fantastic review, thank you so much for sharing your experience with us !
I had Paul Butler come to my property…
I had Paul Butler come to my property on the 5th visit from Switch 2
It was his 1st visit out of 5.
And completely resolved the problem!
Please god may it last.
But great, really friendly and got the job done!
Thank you Paul!
Kind regards
Jackie
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Fab review for Paul , we are so glad he was able to resolve your issues and we will pass on the feedback to him
Customer Service agent Lauren was…
Customer Service agent Lauren was amazing!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Fantastic feedback for Lauren , we will make sure we pass this on to her !
I want to thank your team for the…
I want to thank your team for the excellent service during my recent phone call. The representative was professional, friendly and efficient throughout, resolving my query quickly and making the interaction genuinely pleasant.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Fantastic 5 star review , we are so glad you had such a great experience !
The engineer did an amazing job to…
The engineer did an amazing job to attend the job and resolve the issue. There are some further fixes but he did a great job to fix the current issue and I have access to hot water. The miscommunication lied in the representative failing to update the number on the system despite multiple calls from my self informing them.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review , we are sorry about the previous issue but so glad we were able to make it right in the end !
Very good service thank you
Very good service thank you
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for the 5 stars !!
Great service with honest attitude.
27. august 2026
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Svar fra Switch2 Energy
Fantastic 5 star review, thank you
MISBAH, CAPTAIN OF THE BILLING SEAS!
🏴☠️⭐⭐⭐⭐⭐ Misbah Be Brilliant
Arrr, me dealings with the other advisors were a proper mess. One told me one thing, another told me something else, and I was left scratching me head like a pirate who'd misplaced his rum.
I says, **“Right, which one of ye knows what ye be talking about?”**
Then Misbah comes aboard.
She listened, checked the billing, and explained it plain as day. No mucking about, no sending me from ship to ship, and no fancy pirate riddles.
As for them other advisors — **walk the plank!** 🏴☠️
Big thanks to Misbah. Friendly, helpful, and got the job done.
**Five stars, arrr! ⭐⭐⭐⭐⭐**
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're sorry to hear that you received conflicting information and appreciate how frustrating that can be.
We're delighted to hear that Misbah was able to provide a clear explanation and help resolve your billing query. We'll be sure to pass on your kind comments and recognition to her. Thank you for taking the time to share your experience, and we're glad she was able to get things back on course for you!
Alia at switch2 energy was incredible…
Alia at switch2 energy was incredible helpful and really made a difference, she delivered excellent service. Thanks
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Alia was incredibly helpful and made such a positive difference to your experience. Providing excellent customer service is something we take great pride in, and we'll be sure to pass on your kind feedback to her. Thank you for taking the time to share your comments.
Listening to what I needed to inform…
Listening to what I needed to inform them of regarding my account. I was new to the UK and the landlord did not notify me of what I needed to do so I thought they did it with change of tenant
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that our team took the time to listen and help with your account query. We understand that moving to a new country can be challenging, especially when you're unfamiliar with the registration process.
We're glad we could provide the information you needed and help clarify the change of tenancy requirements. Thank you for taking the time to share your experience.
Thank you to Advisor for helping to…
Thank you to Advisor for helping to sort out my Direct
Debit . She was very professional and courteous in resolving my problem. Thank you.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our advisor was able to help resolve your Direct Debit query. Providing professional, courteous, and effective support is important to us, and we're pleased we could assist. We'll be sure to pass on your kind feedback. Thank you for taking the time to share your experience.
Friendly call handler
Friendly call handler. Easy to understand and helpful
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that you found our advisor friendly, helpful, and easy to understand. Providing clear and supportive customer service is important to us, and it's great to know you had a positive experience. Thank you for taking the time to share your feedback.
Quick call back and resolution
Quick call back and resolution
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that your query was resolved quickly and that you received a prompt call back from our team. Providing efficient and helpful service is important to us, and we appreciate you taking the time to share your feedback.
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you received great customer service from our team. Providing friendly, helpful, and efficient support is what we strive for, and it's wonderful to know you had a positive experience. Thank you for taking the time to share your feedback.
Excellent customer service
Excellent and friendly customer service!
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent and friendly customer service from our team. Providing helpful and positive support is very important to us, and it's great to know you had such a positive experience. Thank you for taking the time to share your feedback.
Mohammed was very helpful and answered…
Mohammed was very helpful and answered all my questions professionally. He also highlighted that meter location was not his area of expertise, but still done his absolute best to help me. He also sent request for engineer visit that was booked next day. Great service
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Mohammed was able to answer your questions professionally and provide helpful support throughout. We particularly appreciate your recognition of his honesty in identifying where specialist assistance was needed, while still doing everything he could to help and arrange an engineer visit for the following day.
We'll be sure to pass your kind feedback on to Mohammed. Thank you for taking the time to share your experience with us.
Having received a letter to book a n…
Having received a letter to book a n appointment for an essential maintenance inspection I rang on 24 August and was told the system was not ready and I would get a call back later that day. Having not received a call back I rang again on 25 August to be told that the only available appointments were whilst I am not available and I should ring back again after 28 September. This seems to be a very limited schedule relying on customer to keep calling to try and book an appointment.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced when trying to arrange your maintenance inspection. We understand your frustration, particularly after expecting a call back and then finding that the available appointment dates did not suit your availability.
We appreciate your comments regarding the booking process and recognise the inconvenience caused by having to make multiple calls to secure an appointment. Your feedback is valuable and will be shared with the relevant team as we continue to improve our service. Thank you for bringing this to our attention.
Spoke to Vikki today who had excellent…
Spoke to Vikki today who had excellent customer service skills very polite and friendly.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Vikki provided such excellent service. We'll be sure to pass on your kind comments to her. It's great to know that her polite and friendly approach made a positive impression. Thank you for taking the time to share your feedback.
the guy i spoke to was really lovely…
the guy i spoke to was really lovely and helpful so 100 percent to him. actually getting through to speak to someone was a completely different matter. i called 3 times last week only to get a voice message to say no one was currently taking calls and then today when i was trying to set up a direct debit an automated system took me 5 minutes before telling me there had been an error even though id just been told they had just made improvements to their phone system and then i had to wait 20 minutes holding on before someone took my call and this was all so i could pay them some money!!
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're pleased to hear that the advisor you spoke with was helpful and provided a positive experience.
We're sorry, however, that reaching us was frustrating. We appreciate your concerns regarding the difficulties getting through on previous occasions, the issues you experienced with our automated payment system, and the wait time before your call was answered. We understand how disappointing this is, particularly when you were simply trying to set up a Direct Debit.
Your feedback is important to us and will be shared with the relevant teams as we continue working to improve our systems and customer experience. Thank you for taking the time to share your experience.
Personable customer service rep
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that you had a positive experience with our customer service representative. Providing friendly, approachable, and helpful support is important to us, and we appreciate you taking the time to share your feedback.
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