Switch2 Energy Anmeldelser 

The Accounts Co-Ordinator Emma G was so helpful. Emma went through every detail of the process of how Switch 2 administer their charging system. Emma G was not only highly informed and efficient, she was very caring
also.

Avoid using Switch2 if you possibly can. Sadly if you are a social tenant or shared owner you may have no choice about this. They changed my appointments at short notice and when the engineer turned up they couldn't rectify the problem. The standing charges are very high. The tariff varies a lot depending where you live which seems completely wrong and there is no transparency about how they work this out. Staff are pleasant on the phone but that's the only positive. After over 3 months I am yet to receive any information about my usage. Absolutely awful.

Efficient and helpful phone customer service

Problem solved within minutes

I had a scheduled appointment today between 12:30 and 17:00 for the hot water meter to be checked. I was specifically advised that the engineer would call before arriving, but I received no phone call.

I took a half day off work to be available for this appointment. I have now been told that the engineer apparently arrived but did not ring the doorbell and did not call me. As a result, I was not even aware that they had attended.

I have also called the service centre, but I was told that there was nothing they could do, which is extremely disappointing.

This is not acceptable. I have wasted my time and taken time off work because of an appointment that was not properly attended. I would like this matter investigated and a new appointment arranged as soon as possible, preferably at a time that minimises further disruption to me.

Please also confirm what action will be taken to prevent this from happening again.

Very long wait time nearly 40 minutes. Customer service Staff was helpful when I finally got through

Helpful in every way polite got to the problem promptly

I have requested my bill be amended as the name was wrongly written. Got a a reply from Switch 2 Energy that the bill cannot re-issued though it is wrong. Shocking.

Helpful customer service on the phone (not a robot!)
Got information I required and was able to update credit card info.

Really helpful good customer service

Beccy answered very quickly and helped efficiently. She also explained everything to me in a friendly manner

I telephone Switch2 as I had forgotten my passcode.
She was extremely helpful and patient talking me through where to find my serial number.

She was very approachable welcoming friendly and polite, I don’t feel rushed during our conversation. My query was dealt with efficiently

I have now spoken three times to your team about a change of tenancy having first completed the form. But still I receive the bills for the wrong dates based on information taken from the Building Admin with no reference to me or my tenant.

This is after an automated chaser without dates with juat an amount that was sent to me that was badeless that my tenants bill was overdue...just intimidate and hurry things along.

BTW the portal to inform you of changes does not work so I had to call yo get the form in the first place

Bullying an aggressive tactics beware, poor tech, less that satisfactory customer service. One star is one too many!

Mohamed was clear and has closed my account I hope

Signed up expecting an energy company. Instead, I met Mohammed from the Customer Services Team, apparently the most powerful man in Britain.

Mohammed lowered my electricity bill so much my smart meter apologised.

Mohammed answered my email so quickly he replied before I sent it.

Mohammed fixed my account while simultaneously boiling my kettle, charging my phone, and keeping the entire national grid running.

Mohammed once looked at my meter and somehow made it generate money.

I complained about a bill, and Mohammed personally negotiated with the concept of inflation until it gave up.

Absolutely phenomenal. 10/10. 100/10. Mohammed/10.

I spoke to two lovely girls today, Tanisha (Sorry if spelled wrong) and Aaliyah, who were both really helpful, helped me very quickly with exactly what I needed to do and how I needed to do it. Was really easy to get through to the company. Easy to navigate telephone system. Just a really good experience overall.

Very friendly, helpful staff. UK based and understanding of the company / service

Mohammed was courteous and sorted my issue with billing, going the extra mile to make sure my account had been closed. Good service from him, wait time if almost 15 minutes not so good from switch 2