The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Vis mer
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Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Vis mer
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Dear Switch 2 Team, I would like to Thank you for your Incredible Service and Wonderful Support and all are the Best 💯👍🏻👏 I Appreciate Alisha for her Beautiful Work and Excellent Help 🙏🏻💯�... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Kontaktopplysninger
The Waterfront, BD17 7EZ, Shipley, Storbritannia
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Enestående
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was able to be helped as soon as…
I was able to be helped as soon as possible and with immediate effect. Emma was patient by email and problem solved effectively.
Salvatore was patient and sorted my issues once he showed up too! Thank you.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you received prompt and effective support. It's great to know that Emma was patient and helpful in resolving the issue through email, and that Salvatore was able to address your concerns and get everything sorted during his visit. We'll be sure to pass your kind feedback on to both of them. Thank you for taking the time to share your experience with us.
Where is my bill
Damien was ace and reassured me superbly I am waiting on generation of bills and I love this company
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Damien provided such excellent support and reassurance. We understand that waiting for bills to be generated can sometimes be concerning, so it's great to know that Damien was able to put your mind at ease and keep you informed. Your kind words mean a lot to us, and we're especially pleased to hear how highly you think of our company. Thank you for taking the time to share your feedback.
The customer service rep was fast
The customer service rep was fast, prompt and was helpful in managing my queries.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service representative was fast, prompt and helpful in managing your queries. Providing efficient and supportive service is what we strive for, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
The customer service staff was really…
The customer service staff was really great for helping me about my concern.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service team was able to help with your concern. Providing helpful, friendly and effective support is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Was a lovely helpful lady
Was a lovely helpful lady
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was lovely and helpful. Providing friendly and supportive service is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Paul Butler was amazing
Paul Butler was amazing. He went beyond the std remit. He checked for energy leaks and made sure everything was in order before ge left.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Paul Butler provided such outstanding service. It's great to know he went above and beyond by checking for potential energy leaks and making sure everything was in order before leaving. We'll be sure to pass your wonderful feedback on to Paul, who I'm sure will appreciate the recognition. Thank you for taking the time to share your experience with us.
The advisor that I spoke to was very…
The advisor that I spoke to was very helpful, knowledgeable & patient
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was helpful, knowledgeable and patient. We understand how important it is to receive clear and informed support, and it's great to know that your experience reflected this. We appreciate you taking the time to share your feedback and are pleased we could assist you.
Why are most telephonists at switch 2 so unhelpful
Switch 2 turned my central heating off in July. I did not know why, my son let the engineer in while I was out. I rang in July and, after waiting to get through, I asked why they turned it off and what I should now do. The switch2 representative said they would request their engineering dept to call or email me why, they should get back to me in a few days. I never heard more. I rang through July and August and got the same frustrating response. Yesterday another call along the same vein except the switch2 representative said they would have a look (I did not know before they could take a look). They told me I I needed a new acctentuator ( do not know what this) and a heating engineer could fix it I need to call one. It is now September and getting cold. Not saying the reply was a great one - but why was I not told this in July? The phone representative yesterday was very helpful - why were all the earlier ones so unhelpful?
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention. We continually review customer feedback to help improve our service and communications.
Horrendous as always
Horrendous as always. I genuinely do not understand where these positive reviews are coming from? A payment service? Switch2 manage our buildings heating and hot water. We have had multiple failures and horrendous customer service - including a week without heating and hot water at one point. Zero compensation for residents. Representatives have invested hours and hours of time trying to work with Switch2 to improve - particularly the dire customer service. We can’t even seem to get a customer service manager to join the calls with residents, which tells you everything you need to know really. Multiple failures, broken promises. I would never purchase a property where communal heating is managed by switch2.
Feedback like mine shows where you need to improve? This has been going on for months. Where is the improvement?
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience has not met your expectations and understand how frustrating repeated service issues and poor communication can be. We appreciate you taking the time to share your concerns, and we're disappointed to learn that we fell short on this occasion. Feedback such as yours is important as it helps us identify areas where we need to improve our service and customer experience.
Good customer service
Spoke with Mohammed today; he was friendly, understanding and empathic. Very helpful,
Listened and is trying to accommodate me.
This is good customer service
I came off the call feel that i was understood and he would try and help with my request, thank you
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Mohammed was friendly, understanding and empathetic during your call. It's great to know that he took the time to listen to your concerns, made you feel understood, and worked to accommodate your request. We'll be sure to pass on your kind feedback to him. Thank you for taking the time to share your experience with us.
Time saved!
First time I got through to Switch 2, within 6 minutes, I’m normally waiting 15-20 minutes.
The customer service agent I spoke to was very helpful and quick in her search. Came back to me with further news.
I was impressed with her politeness and and how she helped me.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were able to reach us more quickly than on previous occasions and that our advisor provided helpful, polite, and efficient service. It's great to know they were able to assist you and keep you updated with further information.
We appreciate your feedback and will be sure to pass your kind comments on to the team member involved.
Customer service (Becky) dealt with my…
Customer service (Becky) dealt with my enquiry in a polite and friendly manner.I wish all customer service call handlers were as helpful as Becky.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
We're delighted to hear that Becky provided such polite, friendly, and helpful service. We know how important positive customer interactions are, and it's wonderful to receive recognition for a team member who has made a difference.
We'll be sure to pass your kind comments on to Becky and her manager.
Svar fra Switch2 Energy
Thank you for the great review. We really appreciate it!
Great call that was very helpful.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
This is great to hear! Thank you for taking the time to leave a review.
The agent was very polite and friendly…
The agent was very polite and friendly and very helpful.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our advisor polite, friendly, and helpful. Providing excellent customer service is important to us, and it's great to know that this was reflected in your experience
The customer services very good
The customer services very good. I wish to be the same every time.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you so much for the kind words, we really appreciate the feedback!
Helpful and easy to arrange a service…
Helpful and easy to arrange a service visit
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found the process of arranging your service visit helpful and straightforward. Providing an easy and efficient experience for our customers is important to us, and it's great to know we met your expectations
Great customer service, just some technical issues
The only issue I had was just initially trying to reach the number. It failed a number of times and I’m pretty certain it wasn’t an issue my end. However once I got through, the service was very easy and straightforward and very helpful
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced difficulty getting through to us initially. We understand how frustrating this can be. However, we're pleased to hear that once connected, you found the service straightforward and helpful and that your query was dealt with efficiently.
We appreciate your feedback and will ensure your comments are shared with the relevant team.
They where very polite and helpful
They where very polite and helpful, explained everything
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was polite, helpful, and took the time to explain everything clearly. Providing friendly and informative customer service is important to us, and we appreciate your feedback
I’ve had problems logging into my…
I’ve had problems logging into my account since I moved in in November this young lady went step by step a pleased to say she was excellent
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was able to help you get access to your account and guided you through the process step by step. It's great to know that you found the service excellent, and we'll be sure to pass your kind feedback on to the team member involved.
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