The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Vis mer
Selskapet har svart
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Vis mer
Selskapet har svart
Dear Switch 2 Team, I would like to Thank you for your Incredible Service and Wonderful Support and all are the Best 💯👍🏻👏 I Appreciate Alisha for her Beautiful Work and Excellent Help 🙏🏻💯�... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Kontaktopplysninger
The Waterfront, BD17 7EZ, Shipley, Storbritannia
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Enestående
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent support from Aaliya
Excellent telephone upport from Aaliya. Polite, helpful, efficient and very caring. She is a credit to your company workforce.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Alia provided such excellent support. Being polite, helpful, efficient and caring are qualities we pride ourselves on, and it's wonderful to know that Alia made such a positive impression. We'll be sure to pass on your kind words to her, and we're sure she'll appreciate the recognition. Thank you for taking the time to share your feedback.
Ashley from the customer service team…
Ashley from the customer service team was super helpful in getting my bill amended when I was overcharged.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Ashley was able to help get your bill amended and resolve the overcharge for you. Providing prompt, accurate support is very important to us, and it's great to know you had a positive experience. We'll be sure to pass your kind feedback on to Ashley. Thank you for taking the time to share your experience.
I was more than satisfied by the person…
I was more than satisfied by the person who supported me with making a booking.
Service was above and beyond my expectation.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you were more than satisfied with the support you received when making your booking. Providing a service that goes above and beyond our customers' expectations is exactly what we strive for, so it's wonderful to know we achieved that for you. We really appreciate you taking the time to share your feedback.
My experience with a switch provider…
My experience with a switch provider team she was very great help I suffer with anxiety as she calmed me down straight away and made me feel safe and reassured me that it will be okay and she will help and was very understanding
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for taking the time to share your experience. We're delighted to hear that our team member was able to provide such understanding and supportive service. We know that contacting us can sometimes feel stressful, and it's wonderful to hear that she helped put you at ease, reassured you throughout the process, and made you feel supported. We'll be sure to pass on your kind feedback. Thank you for your review and for allowing us to assist you.
Friendly telephonist
Friendly telephonist, helpful.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that you found our advisor friendly and helpful during your call. Providing a positive and supportive experience for our customers is very important to us, and we appreciate you taking the time to share your feedback.
Very friendly and helpful
Very friendly and helpful
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and helpful. Providing excellent customer service is very important to us, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
Really helpful person on the phone
Really helpful person on the phone, got the issue sorted quickly.
Would have been 5 stars if call had been answered more quickly.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was helpful and able to resolve your issue quickly. We also appreciate your comments about the time taken to answer the call. Customer feedback like this helps us identify where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
Very friendly staff
Very friendly staff, quick to deal with issues and resolving them promptly!
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and that your issue was dealt with and resolved promptly. Providing efficient, helpful service is what we strive for, and it's great to know we delivered a positive experience. We appreciate you taking the time to share your feedback.
Helpful person quick n snappy like a…
Helpful person quick n snappy like a crocodile
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our advisor was helpful and able to get everything sorted for you so quickly. We love the comparison too! 🐊 Thank you for taking the time to share your feedback, and we're pleased we could assist.
Very helpful
Very helpful. Requested a call back and they contacted me within five minutes! The lady sorted out a call out instantly. Very pleased on this occasion!
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our callback service was so prompt and that you were contacted within just a few minutes of your request. It's great to know that our advisor was able to arrange an engineer visit straight away and provide the help you needed. We really appreciate your feedback and are pleased we could assist you.
A pleasant experience with the customer after call was answered …
A pleasant experience with the customer service personnel once my telephone call was answered after holding on the line for almost five or six minutes.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer service team once your call was answered. We also appreciate your comments regarding the waiting time and understand that holding for five to six minutes can be frustrating. Your feedback helps us identify areas where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
The lady I spoke to was very kind and…
The lady I spoke to was very kind and understanding, and answered all my questions. Thank thank you.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was kind, understanding and able to answer all of your questions. Providing friendly and supportive service is very important to us, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback with us.
Thank you Tim excellent service
Thank you Tim excellent service
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that Tim provided you with excellent service. We'll be sure to pass your kind feedback on to him. Thank you for taking the time to share your experience with us.
The agent I spoke to listen to my…
The agent I spoke to listen to my reason for calling, giving me time to explain. She asked to hold while she try and find out what I asked. She came back and explain and rectified the problem. Sent a email to verify problem
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor took the time to listen to your concerns, investigate the issue and provide a clear explanation. It's great to know that the problem was resolved and that a follow-up email was sent to confirm everything for you. We appreciate you taking the time to share your feedback and are glad we could help.
Opening a new account of heating
The staff explained clearly and patiently to me of opening a new account for the heating of my apartment.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that our team explained the process of opening your new heating account clearly and patiently. We understand that setting up a new account can sometimes be confusing, so it's great to know that the support you received made things straightforward and easy to understand. We appreciate you taking the time to share your feedback and are pleased we could help.
Excellent service
Excellent service. Asked Switch2 for answers to a Solictors questions the buyers has asked for. Received the maintenance report immediately as well,
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent service and that the information you needed for your solicitor's enquiries was provided promptly. It's great to know that the maintenance report was sent straight away and that we were able to assist with your property sale process. Thank you for taking the time to share your feedback.
Very helpful staff
Very helpful staff not had any problems so far
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that you've found our staff helpful and that you haven't experienced any problems so far. Providing reliable service and support is our priority, and it's great to know we've met your expectations. We appreciate you taking the time to share your feedback.
Spoke to customer service about getting…
Spoke to customer service about getting my meter back online
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're pleased to hear that you were able to get in touch with our customer service team for assistance with getting your meter back online. We appreciate you taking the time to share your feedback and are glad we could help.
excellent customer service…
I received excellent customer service from the representative I spoke with. They were friendly, professional, patient, and very helpful in resolving my query. Everything was explained clearly, and I felt listened to throughout the conversation. I’m very happy with the service I received and would definitely recommend their customer service. ⭐⭐⭐⭐⭐
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your wonderful review. We're delighted to hear that you received excellent customer service and that your query was resolved in a friendly, professional and patient manner. It's especially pleasing to know that everything was explained clearly and that you felt listened to throughout the conversation. Providing this level of support is what we strive for, and we're grateful for your recommendation. Thank you for taking the time to share your feedback.
Customer Service
Staff member I spoke to on the phone was very helpful & polite
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Switch2 Energy
Thank you for your review. We're delighted to hear that the staff member you spoke with was very helpful and polite. Providing friendly and effective customer service is something we take great pride in, and it's wonderful to know you had a positive experience. We appreciate you taking the time to share your feedback.
Dette er Trustpilot
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