Wonderful customer service dept. Calls are picked up quickly and staff are well trained and can sort out issues straight away, nothing is too much trouble. Damages are promply replaced without quest... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely superb company. Wonderful range of products. We visited their showroom in Rotherham and Graham took a lot of time helping us to choose exactly what we wanted. The staff answer the phone qui... Vis mer
Selskapet har svart
I bought 3 radiators from stelrad and they look great. The delivery was unfortunately delayed due to their courier but the team bent over backwards and sent the radiators out again to ensure I got the... Vis mer
Selskapet har svart
The radiator I ordered unfortunately arrived damaged. I called Stelrad to explain and a new radiator was immediately sent out, which arrived the next morning. Stacey who assisted me in getting the rep... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av varmeutstyr
- Baderomsforhandlere
- Byggevareleverandør
- VVS-firma
- Oppussingsforretning
- Radiatorbutikk
Om Stelrad Ltd
Skrevet av virksomheten
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
contact us SHOP NOW
Bringing radiator style into UK homes
Skrevet av virksomheten
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Kontaktopplysninger
Marriott Road, S64 8BN, Mexborough, Storbritannia
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast, efficeint service from Stelrad
Fast efficeint service from Stelrad. The website was easy to navigate, prices were competitive and when I had a query about delivery, they were helpful and swift to resolve the issue. The radiator itself arrived quickly and in prefect condition. Would happily recommend Stelrad to anyone.
15. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
These are great radiators
These are great radiators , very well constructed, a quality product, I definitely be back to order when I need some more.
6. mai 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great radiators
Great radiators, much better than local retailers, good price and easy and swift delivery
15. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Just what I needed thank you for quick…
Just what I needed thank you for quick response excellent service 9
6. mai 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good quality product
Good quality product, good price delivered on time in good condition
4. mai 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Delivered in good condition
Ordered a new radiator online and it was delivered in excellent protective packaging within a couple of days. Good communications from the delivery service too.
1. mai 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Still to be fitted
Still to be fitted, seemed to packed really well, for a large unit.
The cardboard exterior help save it in transit.
Just got finish the decorating first
2. mai 2026
Svar fra Stelrad Ltd
Thank you for your 4* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Competitively priced and quick delivery…
Competitively priced and quick delivery service.
11. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Only one rad out of two turned up on…
Only one rad out of two turned up on delivery day then had to wait 4 days for someone to contact me about the missing rad , told next day by midday , didn’t turn up again !!
Frustrating as trades booked in , now waiting another 7 days for a refund , not sure I will use again !!
1. mai 2026
Svar fra Stelrad Ltd
Good afternoon. Thank you for taking the time to share your review. I am so sorry for the frustration caused by your split delivery. I investigated the issue and found that AIT temporarily misplaced one of the radiators. They did rebook delivery as soon as it was located, but we regret that we weren't notified at the time, as we would have loved to resolve this for you much sooner.
I can see that the second part of your delivery has been cancelled. While we are still waiting for the radiator to be returned to us, I have gone ahead and authorised your full refund, including the delivery fee. The funds will be back with you within the next 5 to 7 days. Please accept my sincere apologies for the inconvenience this has caused you.
Kind regards
Stacey
Quick delivery
Quick delivery, easy to order. Parts cheap but postage expensive, nearly as much as the parts.
1. mai 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
I bought what I wanted and it was…
I bought what I wanted and it was delivered as promised. The radiator hasn't been fitted as yet due to I wanted to look at my purchase because I intend buying some more of the same type and have them fitted the same day.
30. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review.
If you're happy to share any photos once your installation is complete, please forward them to marketing@stelrad.com.
We can usually identify the model from the photo, but to be sure, please include the model name if you know it.
Regards
Tracey
Good service
Ordering was easy, quick delivery, quality product. Good service. Thank you
8. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Tracey
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
I ordered the wrong radiator
I ordered the wrong radiator and they replaced without any fuss and bother, definitely use again
29. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
company lost order and was not shipped…
company lost order and was not shipped after contact with company goods sent carriage refunded bad start but reacted quickly
24. april 2026
Svar fra Stelrad Ltd
Thank you for sharing your experience. We sincerely apologise for the initial delay with your order. While we regret the bad start, we are glad our team was able to resolve the issue quickly and refund your carriage. We appreciate your patience and hope to provide a seamless experience next time.
Thanks Stacey
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good service …
Company kept us informed of the status of the radiator ordered.
Product as described.
28. april 2026
Svar fra Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good product.Good service
7. april 2026
Svar fra Stelrad Ltd
Thank you for your 4* review. If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in. Thanks Hayley
Longer lead times and poor communication
I have been sent out this survey and my radiators have not arrived.
When I was ordering radiators it allowed me to select date a few days after ordering, only to get call to say this is not possible on coloured radiators! The website states WITHIN 14 days, however I was told mine would be 3 weeks!
This has hit a nerve that you can send out a questionnaire about the product before it’s been delivered.
Poor automatic system!
27. april 2026
Svar fra Stelrad Ltd
Good morning We are truly sorry for this frustrating experience. It is unacceptable that you received a feedback survey before your radiators arrived, and we apologise for the conflicting delivery timelines on our website. I'm aware that the website allowed you to select a delivery date which was much sooner than the 14 working day lead time. This has been fed back to the marketing team and the website has now been updated to stop this happening in future. I know that this doesn't resolve your experience and can only apologise for the confusion caused. Once we have the goods back we will contact you to advise of your delivery date- kind regards Stacey
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