Amazing customer service experience - my order return got a bit complicated due to the mailing company and the return took many more days than I intended. Their CS were supper understanding, helpful... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... Vis mer
Selskapet har svart
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... Vis mer
Selskapet har svart
Sehr guter, kundenfreundlicher Service, schnelle Antwort, freundlich und kompetent. Ich bin sehr begeistert und bestelle sehr gerne bei Sister Jane. Sehr empfehlenswert!
Informasjon om virksomheten
Skrevet av virksomheten
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Kontaktopplysninger
36 Golborne Road, W10 5PR, London, Storbritannia
- hello@sisterjane.com
- www.sisterjane.com
4,6
Enestående
670 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The best customer service I have ever…
The best customer service I have ever experienced. So quick, very thorough and very personalised. Couldn’t have asked for more. I had issues with delivery and then a return and it was sorted straight away. Mia was excellent.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Betty,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic Quality
I ordered the Diego blazer online and could not be more impressed. The over all quality is amazing for the price - especially the embroidery. Mia was hugely helpful when I asked about changing the delivery address. Will 100% be ordering again.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Joni,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First time purchase
First time buying from Sister Jane and very impressed with both the dress I ordered and the customer service I received from Mia when I enquired re delivery dates. Will definitely be making future purchases from Sister Jane.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Alison,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing!!!
I am absolutely delighted with the service I received from Sister Jane – it has truly exceeded all my expectations. When the bow to my dress was unfortunately misplaced by the dry cleaner, I thought it would be impossible to replace. Yet, Maria went above and beyond to source a new bow and send it all the way to me in Denmark.
This kind of kindness, care, and dedication is rare, and I am deeply grateful for the way you handled everything. Not only did you solve my problem, but you also made me feel like a truly valued customer.
Thank you again for your outstanding service – I look forward to buy more outstanding dresses from Sister Jane.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Kirstine,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Honestly 10/5 stars!
Honestly 10/5 stars!
I lost a heart -shaped button of my beloved first Sister Jane dress. I wrote the customer service. They helped immediately - the heart shaped buttons were no longer availabe, but they managed to get me a full set of buttons covered in the same material as the dress, so that I can replace all of them.
Thank you, Kris, for being such a kind and patient person at the customer service!
Made me love Sister Jane as a brand even more!
20. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Misch,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
My go-to brand
It all started a few years back when I purchased a long summery gingham dress via ASOS and since then, I have been quite a regular costumer (especially this past year, I have been buying directly from their website). The shipping is SUPER prompt, at least in my case being based in London. Same with returns when things do not fit, and their customer service looks after you very well.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Fuensanta,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
$46 in return fees to send back one blouse! …
$46 in return fees to send back one blouse that weighs nothing??? Not worth the return fees. The clothing is meh and not worth purchasing if you have anything to return and I did— I found the items I ordered to use sub-par fabrics and styles are not as pictured. I learned the hard way. Hard Pass on this brand
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear assistingg,
Thank you for your feedback, we truly appreciate you taking the time to share your experience.
We recently introduced the option of pre-paid return labels, with the hope of making the return process a little easier and cost effective, especially for our international customers. As our team kindly explained, the fees are determined by our courier partners and are based on factors such as location, weight, and dimensions. We try to work with our partners to keep these fees as low as possible.
While we are unable to offer a lower fee at present, our team also shared alternative shipping options, including quotes from Parcel Monkey, to help find a more cost-effective solution where possible.
As a small, independent brand, we're always listening and learning. We're working closely with our couriers to explore ways to improve and most importantly make the return journey more seamless and affordable in the future.
Kind regards,
SJ x
Sisterly Love!
I have shopped with Sister Jane several times now, great quality and gorgeous, whimsical vibes all round!
This is the first time I ran into an issue where I entered my delivery address incorrectly. I was concerned as the item had complementary next day delivery so once the order was placed I had limited time to try and rectify the error. I reached out to their customer experience team and the wonderful Mia was quick to respond and fix the typo for me. The delivery wasn’t delayed and it’s going to the correct address - thank you Mia and Team!
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear summer,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sizing query
Question asked, prompt and helpful reply.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Consumer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I was very well assisted and got an…
I was very well assisted and got an immediate response when I had a question about a missing size on the website. The customer claims service was incredibly responsive and handled everything perfectly.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Serna,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Loved the dress I ordered and the…
Loved the dress I ordered and the sizing advice was spot on. The shipping was a little slow (not sister Jane’s fault) but the customer team dealt with it so well and so efficiently. Will order from here again.
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Elizabeth,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent customer service tracking…
Excellent customer service tracking down a missing order and helping me update the delivery address. Quickly got through to a real person who was so helpful and the clothes arrived promptly.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear customer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The BEST customer service ever…
The BEST customer service I have ever experienced.
I emailed looking for missing button for a dress that I had. I received a response from a gorgeous girl called Mia, who did everything she could to help me.
Not only did they post me one button, but several buttons for the dress.
I was blown away!
Not only are their dresses amazing but their customer service is too!
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Emma,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dream Dress
I bought a fabulous dress, which I always have so many compliments about whenever I wear it, but also had some items to return. My refund was processed really quickly but there was an issue with one item. The team were in regular contact and were really kind and the issue was eventually resolved. I loved how much care they took for customers and for the clothes. Thank you SJ x
20. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Lucy,
Thank you for the lovely review!
We truly value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great Customer Service
I made a query & got a very fast response - sadly the item I enquired about was the wrong colour.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Mrs. Sharon,
Thank you for the sweet review!
We really value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community, and we hope you find your next fave SJ style in the perfect colour soon!
Kind regards,
SJ x
High quality clothes and friendly staff
Gorgeous clothes and high quality dresses, although last one didn’t suit me and had to return it. Very helpful and friendly staff, always providing swift responses in a timely manner.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Teresa,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful customer service
Really helpful customer service! Thanks Mia!
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Alice,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I have had an excellent customer…
I have had an excellent customer experience with Sister Jane - Kris has been fabulous. So attentive and incredibly helpful. Easily the best customer experience I have had in ages!
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear BP,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I fell in love with a Sister Jane dress…
I fell in love with a Sister Jane dress I tried on in John Lewis but they didn’t have it in my size. I searched EVERYWHERE for this dress and couldn’t find it so reached out to the customer team and within 12 hours they found me the dress in my size! 10/10 service and I can’t wait to wear my new dress to a family wedding this summer!
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear sophie,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick delivery and great customer…
Quick delivery and great customer service from the lovely Maria when I sadly had to return the dress. Absolutely hassle free returns process as well! 10/10recommend x
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear AH,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dette er Trustpilot
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