RoadRunners Anmeldelser 

I have used Roadrunners occasionally over the years with no problems and have overall been very pleased with their service. However, that has all changed with my most recent experience of using them, when they were completely incapable of dealing with my request for them to pick up a friend, drive her over to an event that I was also attending, and take her back home at a certain time. I had to make 4 phone calls to check that they had got it right, and each time I was getting different people telling me different versions of what I’d requested. The first time they’d got it confused with a separate booking to get me to the same destination as my friend, the second time they’d confused the pick-up point with the destination etc. etc.
However, the most annoying aspect occurred when I tried to pay for the transaction (just under £60) on my debit card, but my card was declined. We checked the details and tried again, but with the same result. I couldn’t think why the card had been refused. I tried another card (credit) but this too was declined. I said I would need to sort out what was happening and call back to pay later.
I then realised that I was getting text messages from my bank asking me if I recognised 2 attempted payments of £1.01 that had been made by Bell Carriages on my card. It took me over an hour on the phone to get this sorted out with my bank as I didn’t recognise who ‘Bell Carriages’ was (It’s Roadrunners), but why on earth was it necessary for them to do that, and on what authority did they do it? It is widely known that any transaction for a small amount like that is a known tactic for criminals trying to use somebody else’s card fraudulently, and is almost certain to trigger alarms with banks. Why not just put the full amount through and, if it’s declined, then just let the customer know that it’s been declined?
I sent an email to the company detailing all of the above. When I didn’t get any acknowledgement after a week, I rang to go though it all with a supervisor. Re the attempted payments on my card, we had this bizarre conversation where he said that BANKS often did that to check that there was money in the customer’s account, and insisted that I check with my bank. The latter of course denied categorically that the bank had initiated those transactions (else why would they immediately texted me to ask if I recognised them?). However I couldn’t get Roadrunners to accept this.
It seemed to me that Roadrunners is a company in complete meltdown, and when I checked their reviews, I could see that I was not the only person to have had lots to complain about.

Twice I've used the App to book a trip and RR have failed to deliver and charged me in full.
Have to resort to credit card company for refund.

Booked a cab to collect us from the RAC Epsom at 10.30. No show, so called their office and twice the call rang out. Third time I was put on hold for ages and gave up. Received a call from a driver at 11.15pm saying he was on his way, by which time we had used an alternative provider.

My driver was called Atta and I had a great journey, would highly recommended. Great guy, great drive. Cheers.

Girl travelling alone on Saturday pickup. Pre-booked on Wednesday. Called on Saturday afternoon to confirm. No show. No call. Seriously, I wouldn’t consider them ever again.

Arrived at Gatwick 11pm on a Friday- Roadrunner’s won’t take advanced bookings - so I called when I got my luggage. Told 10 to 15 minutes. Several calls later and over an hour of waiting we got a cab. Diver told us he had been waiting for a job for the last 30 minutes.

We have used them a lot in the past probably £400 a year. Have always been to unreliable but now also untrustworthy- will not use again.

Roadrunners is the worst cab company ever! Very unreliable! Don’t book their Taxi's! Very bad customer service aswel! Don’t book their cabs!

Have had some past issues but Uber letting my wife down from work they have got her quickly do recommend some office staff are awful but not all but all drivers seemed nice enough they rescued my wife from her work quickly when Uber let her down even asking her not to book Uber

Avoid this company like the plague can’t be trusted booked a cab to Gatwick 3.30am at 3.25 called to confirm no reply obviously no controller or he was asleep. Couldn’t wait drove to airport to avoid missing the plane and payed additional costs for long stay parking the whole reason we were taking a cab. They advised they turned up at 3.41am what was the point we arranged 3.30 and why not turn up 5 mins early again AVOID AVOID

Terrible driver said he would arrive in 10-15 minutes, we call 30 minutes later and they say they have not even dispatched a driver! Terrible service would not recommend.

I am never using Roadrunners again just so unreliable, tells you they are two minutes away but in reality it's never coming i was 45 minuets late ended up having to get an uber. That's it i'm done this isn't the first time this has happened but it will be the last

Booked taxi a week before needed called to check the order the night before. All was ok, we confirmed it was for 6 people and double checked the price. Next morning, ten minutes before we were due to be picked up we got a call saying due to covid restrictions they were unable to offer a 6 seater. As a frontline nurse I am fully aware of covid! We are one family, there were no changes in covid restrictions between Sunday night and Monday morning! . He stated that no one had looked at the booking until that morning hence they had not notified us before. I pointed out that we had called the night before and checked the booking. He also stated that they could not send two cars either. Thanks guys. Had 4 kids here waiting to go to the farm and 5 waiting to meet us there. Nothing but liars. They were bad when I left Surrey 7 years and are no better or even worse now! I should have known better than to use road runners, I won’t be making that mistake again

Absolute shambles of a company. Driver touched a girl innopriately, rang their office and there management laughed. DO NOT USE

I have been using this company on many occasions and on many occasions it has been excellent. However, today I was very disappointed with the service. The first time I was told my taxi would be with me in 4 minutes and it then changed to a 20 minute late with a different driver. I pre booked a taxi for 3.10. My taxi didn’t arrive until 3.45! I was left standing around waiting. If I booked a taxi for 3.10 I would expect to get it at that time. There have been 2 or 3 occasions lately that I have been left waiting around. One day I was waiting in the middle of a heavy hailstorm. Having second thoughts about using Road Runners again. Disappointing!

Absolutely apaulling . Don’t even bother. They turn up, give you 1 second to get to them and then drive off. I’ll never use them again

My best friend was very stressed out and needed to go somewhere road runners quoted her £8.70 by the man on the phone and the taxi driver on return from her journey she looked in her bank and saw they had charged £10.80 being stressed my friend I took over the situation and spoke to a nice employee called Dexter who logged this complaint he said to ring the following day which I just did and I spoke to a very rude member of staff she said her name was Nicola she sounded like she had an Irish or Scottish accent I’m not sure but she was extremely rude to me and very unhelpful fortunately I contacted my friend and obviously Dexter from the night before had sorted it out and my friend got her £2 back this is more of a principle than the money and I would just like to praise Dexter and also say what a terrible job Nicola is doing will never use this company again

Pre-Covid I pre-booked Road Runners for a return cab from my holiday after midnight as I was travelling as a lone female so wanted to get back safe. They text to confirm the booking but never showed. That night I spent over an hour trying to make contact but nobody returned my calls or messages. No other cabs were available until the early hours of the morning & I ended up paying double to get home. When I finally spoke to Road Runners on the phone they didn't care, I was at the very least expecting a free cab fare. I'm so pleased I got a lift to the airport on the way to my holiday as I would have otherwise missed my flight if I'd relied on these cowboys. DO NOT USE if you actually want the cab to arrive!!!

They are an absolute joke. We prebooked a taxi and apparently it was our fault we had to wait 36 mins as our driver picked up someone else. Perry in the office was useless and offered no sense of apology for making us wait in the freezing cold and when our car did arrive he said he had been given the wrong postcode! I would only use them if you like getting ripped off for a delayed journey!

Arrived 10 minutes before pick up time. Car spotless, driver (Ivan) very friendly. Arrived at airport in plenty of time. I know these guys get some bad reviews, but I had a very positive experience.