Arrow Cars Anmeldelser 

Do not use Arrow Cars. I used to use Arrow Cars a lot but since they are not based at Bristol Airport the situation has gone worse. I booked a taxi to pick me up from Yate and they send me an Uber instead because they didn’t had enough drivers. Of course I cancelled the return and booked another taxi company.

Discussing driver attitude
Got a taxi home from Leeds and Bradford airport. Driving was really cutting in because traffic was bad. Asked how much i paid the firm for my taxi. Then continued to call firm all names under the sun for the amount he gets paid for the journey. Driver was rude , swearing and moaning how this was a waste of his time and how long it took him and how much f***ing money he was losing ( his words). I gave him a cash tip. It was followed by . ( Oh well at least it's summat ). He also never got out
Just said don't forget ya bags will you.
Won't ever use again

After a long day due to our flight being delayed we expected to have to wait a long time for a taxi however whilst there was a que for taxis we didn't have to wait long at all; our taxi arrived within 5 mins and we were on our way home. Our taxi driver was no. 1168 (would have preferred to use the drivers name but so sorry we didn't ask for it) he was so helpful carrying our luggage and very friendly and chatty on the journey back. The car was spotless too. Excellent service all round. Thank you.

Had a car booked for 04:00 from the Britannia Hotel to Leeds Airport. Another hotel guest had done the same. At 04:05 the receptionist called arrow to get an update to be told they were on the way. Another couple came out expecting a car at 04:15. At 04:25 a car arrived and gave all 3 names and we had to go in one car with luggage. We were all charged individually for the journey. One car made about £60. Absolute disgrace. I checked uber and would have been cheaper and would have come within 3 minutes of booking. Just appalling service

After a very fast scary taxi ride to East Midlands Airport, on exiting via the sliding door, which hadn't been fully pulled opened by the driver, it then moved and I fell head first out onto the ground fracturing my wrist. By this time the driver was lifting our luggage out of the back. It was clear that my arm was out of alignment and swelling rapidly. My husband, who suffers with severe back trouble called to the driver to help him lift me up, the driver was back in his cab and took off very fast. He had mentioned on the journey that several trains from Parkway had been cancelled that morning and he was overwhelmed with bookings. Fortunately airport staff saw our distress and helped me into the airport terminal where they arranged another taxi to take us to hospital. We missed our flight and then spent 24 hours in A+E and 12 more days dealing with the NHS, that is a whole different story! In summary, to be left by the Arrow driver laying on the ground and then speeding off was not the courtesy that we expected. He even had to reverse around me to avoid running me over. Disgusting behaviour and putting money before care is not a good look Arrow Cars.

Car 76 Arrow Cars - service was easy from booking on line, txt message to say ETA, arrived on time, friendly driver, smooth drive to destination. Thank you

Booked a taxi to pick us up at the airport after returning home but was left stranded there at 3am with no taxi.
Also driver that took us to the airport a week prior was stood outside the taxi smoking while we loaded bags and then stunk of smoke as we drove all the way to the airport. Requested a refund but have yet to receive anything. Do not recommend!

NIGHTMARE. Arranged return trip to Bristol airport in May 2026. First journey we had very smart, polite lady driver who drove well, the car was immaculate.
Coming home, different story. There is not a designated area for Arrow Taxis to pick up now at the airport. We arranged a 1.30am pick up, got to area at 1.15am. Phoned Arrow who said car would be with us within a quarter of an hour & he would text me car number plate. Nothing. I phoned again asking for number plate WX21 I was told. After 1/2 hour I phoned Arrow again & was told their taxis were on the way back from Gatwick & would be with us asap. Taxi finally arrived at 2am & another family claimed it having been given the same number plate. The driver promised he would take them & come crack for us. 10 minutes later he did & promptly picked another family. When I challenged him he said he was doing what he was told. I phoned Arrow again & the man said it would be another 1/2 hour. Eventually a very nice taxi man turned up, said he had been called out of his bed to come! We finally got home at 3am.
There were at least 3 other couples waiting in the same situation as us.
Would I recommend Arrow? NO

After booking a taxi two days in advance for 3:30am, I began receiving calls from the driver at 2:40am. When I saw the calls, I called back and the driver said I needed to be out in 10 minutes as he had another pick up that he needed to get to. I explained multiple times that I had booked the taxi for 3:30am. At this point it was 3:00am. He said it didn’t matter and if I didn’t come out he would have to leave.

I found the whole experience incredibly stressful as a young woman travelling alone. Essentially I was threatened that if I did not come out in 10 minutes then he would leave. I was put in the position where I was rushing around the house and very anxious, forced to leave much earlier than expected and blamed multiple times for him being late for his next pick up, despite repeatedly showing him my booking confirmation.

I will not recommend this company and will not be using them again.

The two stars were for the second Arrow Taxis driver who was polite.

tbh I would not have used them at all if I had known they were they same company as the first surly driver who I could barely understand who turned on the meter while talking to someone else and wanted cash upfront.

I wasnt't going for that and got out and he made his feelings abundantly clear.

Not that impressed with the office staff either.

We usually use the Silver Zone carparking at Bristol airport but was very disappointed to learn that now the bus drops you off where everybody gets dropped off. We suffered this lousy service because it used to drop off pick up right outside terminal but not now. So we looked for other options
Arrow Taxis looked the best so we chose them. I was worried about relying on a Taxi to pick us up at 3.30 am but it turned out I was worrying about nothing. Driver turned up 10 minutes early assisted us with our cases what more could you ask for. Return journey took a bit of a turn as our plane was delayed. Again shouldn't have worried as Taxi taxed us to say they were aware of our delay and they would be waiting for us. Sure enough driver was there again assisted us with our cases and got us home safely. Overall the cost was £30 cheaper than Silver Zone. Plus our car wasn't used by delinquent parking it up. Will certainly be using Arrow Cars next time.

Rude driver - pre booked a mini bus and a car turns up. Driver said we don't do mini busses? Showed him email receipt he just didn't care said it'll be 2 journeys then. Had to pay twice, nearly missed flight.... most rude horrible driver i've ever seen - con company DO NOT USE

If I could give no stars I would, appalling service. We made this booking a couple of months ago , my partner sadly did not read the negative reviews before hand, which are accurate!!! The filthy people carrier and equally grumpy and dishevelled driver arrived 25 minutes late, no apology !!! We were attending a wedding and all he could say was I get there when I get there!!! He had a rotten attitude. And said he was running late because he had just done a school run!! The way he was dressed looked like he had just got out of bed!! Arrow cars obviously have very low or no standards regarding the state of their drivers and vehicles!! I would advise everyone to go elsewhere!!

Disgustingly poor service. You book but then they don’t have cars to send to you. First time they let me down was an airport trip, second time we were late to our restaurant. I wanted to use Horsforth local but won’t touch them with a barge pole next time. They don’t even contact you .

The car turned up and went the opposite way , when I questioned him he got argumentative. I got out and it got heated when he stuck up his finger . I went back to the office and again argumentative but got me another car who was fine . I’ve got to say the new driver said he couldn’t believe the way he was taking me . Be careful
No one likes getting ripped off !

Despite giving them our flight number it still took an extra 30mins for them to get a taxi for us. Taxi driver was incredibly rude and grumpy. Would not recommend to anyone.

Baildon Arrow Car drivers were fabulous when my wife fell and broke her shoulder close to their office. They ensured she got up safely and transported her to local A&E. The driver then helped her to a wheelchair and into the hospital. He didn't take payment. The driver on our return was equally as helpful and ensured my wife got to our front door. I cannot thank them enough. Craig Duerden.

My driver, Maidstone was excellent company; he was honest, a competent driver, efficient, friendly and helpful.
Thank you to Majid from Andrea

I booked a taxi for pick us up from Cookridge to go to the airport.
At 7.32am no message so I contacted Arrow, it took about 5 minutes before I could speak with someone. They said they didn't have a taxi for us but would get a driver there ASAP. I then received a message saying the taxi would arrive at 7.48am. At 7.50am I contacted Arrow again and was told a few minutes to go. Finally collected 8am, 30.minutes after allocated time.
This is appalling service and I would like a refund for the additional stress before our flight

Brilliant service, i had a trip from the airport to a hotel in Bradford and then a return trip from Bradford Bulls stadium to the airport. Both drivers were polite and very personable. I only had to wait two minutes for the cab at the airport and the return trip the driver was on time to the second. I received a call and a text to tell me the car was on its way and what time it would arrive. Excellent service very impressive and highly recommend Arrow Cars