RoadRunners Anmeldelser 

Absolutely appalling behaviour from a taxi driver infront of my son today. My son and his dad tried to get a taxi from my home but due to my son forgetting something and running back to me to grab it he ran straight back to the cab and they said the job had been cancelled as he was 2 minutes late.. When my sons dad sat in the car and said your here whats the harm we are here lets go the driver then got out of the car and aggressively walked round to him shouting and telling him to get out with my son! Leaving my son in tears thinking he had done something wrong where he ran back to me. When I say my son was quick they had literally stepped out the door when the message was recieved and it took my son about 30 seconds to run to me and back to his dad. Driver was aggressive and verberally abusive infront of a child. Clearly he had already had a bad day before arriving to us! Disgusting! All this was witnessed by a supervisor who works for Surrey County Council who will also be filling out a report to her managers to file with the council.

I ordered a taxi the day before in order to make sure that I was picked up on time to arrive at Gatwick Airport well before flight departure. The taxi did not turned up and I did not get a text message from RoadRunners to let me know. When I phoned them the person who answered the phone said that they were delayed but could not give a time when they will be able to provide the service required. There was no apology or attempt to remedy the situation. I then phoned another local company and they came within minutes. I am flying again soon and a relative who lives near me alerted me to the fact that RoadRunners has very bad reviews and should not be used.

Its amazing why people are using this company they are a disgrace. My daughter was working late and phoned a taxi at 2:30am in morning weekday. Said they did not have a taxi available. Managed to book on 15mins later then THEY cancelled it leaving a girl stranded. Horrible people DONT USE LET THEM FOLD FOR GOOD

I have been let down so many times by roadrunners but because of where I live I often have no choice but to use them. Drivers are lovely however the call handlers (and two in particular) are unbelievably rude, zero customer service skills and could not care less when taxis are regularly late. Have missed trains to work several times because despite booking in advance taxis are always late. I thought if I avoided using the app and called to book instead the call handlers would tell me if they didn’t have any cars available so I would know to go elsewhere. This isn’t the case, you call and they book your taxi however it’s still late despite them clearly not having enough cars to book the job? When you call to find out where the taxi is they are rude and put the phone down on you! Literally could not care less. I wish I didn’t have to use road runners but they have monopolised most of east leeds so I am stuck with their apalling service. They have let me down numerous times and numerous times I’ve been late for work and important meetings and with colleagues! I would never recommend them and avoid at all costs if
Possible.

Completely useless. Lies. Don't care if their cabs are late. No customer service. I ordered a cab because the train was coming in 15 mins and I was going to be late picking up my daughter from school, due to family emergency, in the end, the cab was later than the train. No problem in itself because it should have been quicker but the driver refused to take me because their online payment system was down, no other alternative payment was offered not contactless, transfer anything!! except cash. I have it on my phone now! Not keeping up with the times and it cost me £12 late fee from the nursery!!

Dissapointed. I should have ordered an uber.

Booked and prepaid. I accept I asked if they could come earlier than the 9.30pm pick up I had booked for two cars (8.45pm) BUT they said yes when I called. After 8 phone calls and promises of 10 mins away. One turned up at 9.45 and the other at 10pm.. way over promised and under delivered..

I would put 0 star for this company. A taxi took my mum home who was a little drunk maybe a little two drunk but that shouldn't matter you're meant to be safe and get home safe. Anyways I got my mom in to the taxi at my side and made sure she had everything to hand for once she got home. I got a phone call to say my mum was lock out and the taxi man was going through her bag with another taxi drive in his car at the side of them. The bag hasn't been seen since and 71 pound has also been spent on her bank card. I tried very hard with the company to resolve this but no help and was very very rude I have used this company many years definitely won't be using them again. Shocking behaviour

We booked a taxi for 5 for 10:30. Had function for 2 families at 11. Had to call at 10:40 as not arrived. Told 10 mins. Called again at 10:55. Told vehicle on way. 10 mins. Called again at 11:15. Told vehicle 25 mins away. Cancelled and booked Uber. Don't bother with this company. The stress is not worth it. Rather use Uber. Also not prepared to arrange alternative transport.

If you are thinking.....mmmmmm....I'll give them another chance DON'T! You'll hate yourself!
They have let me down so many times.

The worst company ever. I’ve booked taxi in advance and I’ve been waiting for 30 minutes outside until it finally arrived. Kids were late to school and I was late for work. Zero stars !!!!! Disappointed angry and never gonna use again!!!! I should not to pay for this service !!!!

DON’T BOOK, terrible company and poor customer service. Two of our wedding party booked a cab with this company. It got to half an hour after they were meant to show up and they just didn’t bother turning up. I had no phone call from them and we were trying to get through to their offices for ages but they they avoided my phone call.

We were really off the beaten track and luckily managed to get an Uber but it took 40mins to try and track one down. Never use this company!!! We had no apology and it was almost as though they didn’t even care we had a booking confirmation text and were stuck. They were extremely rude and quite frankly I struggle to see how they still exist with such poor customer service and unreliable taxis.

Absolutely awful company and service! Unreliable, lazy, staff are rude. DO NOT USE!!

Booked and paid upfront when we landed at Gatwick with an hour to pick up at 5.30, we were on time and we’re given our driver’s registration number, we were delighted to see him arrived on time and went over to him, Syed was very unhelpful and told us he had tried to call and cancel trip, we had no calls and app still said trip was valid with his details, he said it was cancelled and picked up another bloke most likely due a higher fare, he wouldn’t call roadrunners for us and was unapologetic and drove off without us. We called the operator who said they could send another car in 45 mins, would have to pay again and our original fare would be refunded 2 to 3 days later. We explained the situation and was not happy with their service, they said ok I have another car to pick you up in 15 mins. 15 mins came and went and 30 mins later we called back, again operators very rude and unhelpful, said it would be another 15 mins so basically lied to us and it would be the original 45 mins, by this time we could have been inside in the warm instead of standing outside for an hour and a half in the cold and wind. We we were hungry but kept thinking a taxi is bound to turn up soon. Then we called again and told a taxi is coming and other 15 mins, we had two text confirmations of two taxis coming!? One of the drivers then said he is on his way but will be 15 mins, he came in 20 mins time, he was lovely and the only person to say sorry, he was dispatched 2 mins after the operator said someone was in their way. The rudeness and lies this company give to customers is shocking, we will not be using again, will not recommend to any friends and local neighbours and will be complaining and writing bad reviews to warn people of their bad behaviour. We landed at 4.20pm, we eventually got home at 7.30pm and we only live 20 mins away, if there wasn’t a bus replacement we would have got that, but what a disappointing way to end a fabulous holiday, Roadrunners taxis were the only thing that let the holiday down. Avoid if you won’t want to be let down, messed around and lied to!! I certainly would not rely on any pick ups to airports as you may not get there in time!

This company is a complete joke I don’t have a clue how the business is still going it is not handled well at all. Book a taxi for a certain time and not once it has been on time, you get told it will be around 5-10 minutes when it’s not they try and avoid your calls if you try calling again for a follow up and the staff like talking back on the phone what happened to the customers always right? Don’t accept bookings if you have no drivers!

The worst ever taxi service.
I would have given 0 star if that was possible.
I should have checked other reviews before booking a pick up from Gatwick airport, but it was a last minute booking w roadrunners...the first and the last booking for sure

We had to find the driver at 2am at the airport, no meet and greet.
Asked to pay for airport parking...refused to...took driver at least 5 min to figure out how to oay for parking,.. coukd not find his way out the airport...went into a dead end.. could hardly reverse...then went into a one way street from the wrong direction....we asked him to take us back to the airport...he did not....a complete nightmare...would not recommend to anyone...totally incompetent...was dreading for our lives at some point....writing a formal complaint too.

Booked an airport cab at 3.30am for an early morning flight. Cab never turned up and my neighbour eventually took us….nearly missed our flight. They profess to be a 24hr cab firm but when I called to say no one turned up, no one answered! I called over 10times(!) What a crappy firm this is….unreliable and rude when I complained the next day! No apology whatsoever….so avoid at all cost!

Spectacularly bad! I’m amazed this company is still trading. Ordered a cab and explained how important it was as I needed to get to an important meeting and was promised it would arrive on time…. It didn’t and when I called 10 mins later I was told it was on its way…. It still didn’t arrive so I called 10 mins after and was then told the car hadn’t even been dispatched! Missed my train and my appointment. Never again.

Didn’t actually get a taxi in the end. Booked a cab from the road runners office and told it would be 15 minutes - got a text through of the number plate. Went in after 25 and told it would be another 5 mins. After another 15 minutes saw the car go past which had the exact number plate we were sent - FULL OF PEOPLE and drove straight past. Absolute waste of time! Walked over to the train station and got a taxi from there instead. Much more reliable.

Useless - better to walk than use these cowboys! . The Driver we had tried to blackmail me before getting into the cab for an airport trip saying that roadrunners had given me the wrong pice . Did not argue as had to be at Heathrow for 5 am. On arrival told me it was £10 more than my app confirmation had said , refused to pay at which point he got out and became threatening and abusive . If he’d of touched me he would have made the worst error of his life, luckily he too my sons advice and got back into his cab . Complained to roadrunners but they don’t care . NEVER use this bunch of extortionists !

I would never use this firm again. I was staying in a remote place in Newdigate and was completely dependent on taxis. I made three bookings using the app and no one turned up! I thought they hadn't been able to find me the first couple of times, so made sure I was outside on the road the third time. On Monday morning I was standing on the road waiting from 07:50 until 08:40. As before, I had to phone them because they don't contact you. I missed the train I had wanted and it made my whole day late.
They need to a) sort out the app so it shows you your allocated driver for pre-bookings and gives you an ETA b) have a whatsapp account so people without access to the network can phone on their wifi c) ensure customer call backs happen when they've made mistakes. I have now switched to a local independent driver and wouldn't touch Roadrunner with a barge pole. I might be paying more but don't care because I'd rather know someone is going to turn up. I don't think this business deserves to succeed unless it faces up to some the criticisms mentioned here and makes some changes.