RoadRunners Anmeldelser 

Atrocious!
Late. Unobtainable on the phone. Arrived with a car that was too small despite the enhanced fee charged for a ‘people carrier’ suitable for 6 travelling with 3 large suitcases.
Have used in the past but they have gone downhill.
Wish I’d checked these reviews first- will never use again!

I booked a taxi online for a day in advance and the booking accepted. I was told WALLY was on his way!!
After 7 messages left on their answer service and an hours wait WALLY never turned up!! Says it all!! Completely waste of time! Avoid!

They were so late we missed our train and ended up walking to the station with a car seat, bag and baby.

I am disgusted with this company, I have used them for years but sadly in the past 6 months they have gone down hill terribly. Ive been told theres no cabs for an hr when I tried to book it the operator put the phone down on me, ( this has happened on several occasions) Ive also been told twice that they have no cabs avaliable and I was not allowed to prebook or wait, I was then told if I do wait its unlikely a cab would actually turn up (the operator then laughed), on another occasion I was told an hour sadly 2 hrs later before it turned up. I was given a 5%discount code due to being a carer but half the drivers never put it through. I tried to complain but I didnt actually get anywhere as I told the operator (Fewed) he was ( swear word beginning with f) rude and I was then told it was me that was rude although I apologised I later found out his the owners nephew so clearly I wasnt going to get any where. I have also been in a cab and the driver was all over the place and didnt stop at 2 roundabouts he then told me he was tiered and needed to go off as he couldnt keep his eyes open! Its a shame this 1 operator is so rude as the others were friendly and most of the drivers are friendly.
I would not recommend this cab service at all. I will be looking into ubers or bolt from now on.
I am so disgusted on how ive been treated that i am looking into how to take this further.

Booked for 7.45am and the driver called to say he would arrive at 8.30am. This is after the operator told me I was being prioritised!

The best they could do was offer to cancel my booking. I'll be late for work but the idea I'd ever trust them to get me to an airport in time is laughable, so lucky escape I guess.

Two decades ago they were the best in the area so it's sad to see the company has been run into the ground.

Avoid. They don’t turn up.

Today I had to take my little dog to the vets after for a check up after his op on Thursday got a taxi there with my dog although the driver was surprised I had my dog with me never the less he took us which I appreciated very much. On the way how I went to book a taxi from the office and I told the operator I had a dog he told me there are only 2 dog friendly cars and none are available today so I said what do u want me to do stand out here with my poorly dog he said I understand well let me tell you you don’t understand because if you just cared one once you would have listened but instead you cut me off. I get you have a police and not every driver likes dogs therefore I ask the operator if he could or would mind to put a message to the drivers to see if anyone would mind I would also pay more but all the operator said was no this is a horrible service and no effort was made well I tell you my dog is back home safe and sound as we had to get the bus and the bus driver was lovely who needs a taxi.

We are another dissatisfied customer when on two recent occasions have been let down with no explanation or apology for being nearly half an hour late. We won’t be using again.

Biggest waste of space DON'T USE. Ordered a taxi didn't arrive phoned up five times each time was told it was on its way never arrived one hour later gave up and walked. Phoned up to complain didn't care less.

Have used these guys for years and it is going downhill!!! I’m moving to Uber - on sever occasions have been very late and uncommunicative. Such a shame, would like to use a local firm.

I booked a 5am taxi to take me to Gatwick Airport on the 6th Jan.
The App told me my driver was 4 mins away, then 2 mins away then back to on his way. This cycle repeated for 30 minutes. I had waited down the drive so not to wake up the household and stood for 30 minutes in freezing conditions.
There is no way to contact the main office at that time since no-one answers and the drivers number just took me to the main office.
The management book too many people when they know they do not have enough drivers. Then the driver has to face the disgruntled passenger.
Absolutely appalling management operation to do this.
The driver himself was friendly and got me there quickly but obviously has to deal with angry, late passengers daily.
I will not use them again

Booked cab for 10 am as had train to catch, not coming until 10.30 so have missed train

Do not use this company. Find an alternative. Totally unreliable. Such a shame they are ruining AB’s fantastic reputation now they have taken over. Pre ordered taxi’s days in advance the first taxi collecting us was 30mjns late resulting in us been late for our reservation. The taxi home was ordered for 12.30am finally after lots of calls, holding & just been cut off they finally turned up at 1.50 am. This left us stood out in the rain on a cold night for 1hour 20mins. Totally unacceptable, no apology offered whatsoever. To make matters worse as this was paid in advance on checking my account they have now taken 3 payments for two trips!! I cannot stress the upset this caused on the evening . Clear & simple do not use this company!!

WORSE SERVICE EVER! AVOID
Booked multiple taxis for a Christmas party. One driver was over an hour late for a pre booked taxi days in advance, no apology and drove dangerously fast!
The second driver also extremely late, no phone call we had to keep calling them.

Amazingly their service only got worse later that evening.
Again another pre booked taxi for 12pm never came, no phone call, stood outside in the cold rain for 20mins waiting - nothing, phoned and was told they were running late and would be there at 1am we explained that the venue was closing before that and they just laughed at said what do you want me to do about that.
1am no taxi, called to complain and they claimed they sent a taxi at 12pm and called and we didn't come, now couldn't get there until 1.30am!

The other pre booked drivers never showed up after over an hour, extremely rude operator just laughed and started swearing saying it wasn't his problem! That was after he rudely just hung up on us when asked how long were the drivers going to be.

Ended up using Reigate Cars who were brilliant.

Avoid Road Runners at all cost, they are a complete waste of time! Unreliable, rude, liars!

Booked a taxi on line and paid in advance. Both journeys they were late and I had to phone to ask if they were coming. Outward journey they were 20 minutes late, return journey was 30 minutes late, the party was finished, everyone had gone, lights were off and we were freezing…. Would definitely NOT recommend

Useless. Always late and never have enough cars available. They just don’t seem bothered or care about their customers.

Longing for the day Uber is available here. It’s no wonder Uber is putting lazy companies like this out of business.

Pathetic. 3 bookings in a row over 15 mins late. Each time I give myself more and more leeway but this time 22 mins late. Missed my train. Pissed off people and I’m fuming. Dont have a bleeding app or booking facility if you can’t even get close to honouring the times.

Excellent service this morning. Bang on time, very polite and helped the heavy case. Star driver to the North terminal.
Thank you

Prebooked a taxi for 4.40am to catch the 5am bus into work. This was confirmed via email. I am still currently waiting for this taxi to arrive and it is almost 5am. No answer when I try to call them and no other local taxi service has anyone currently available. Needless to say I will be late for work as I have to now walk alone down the duel carriageway 30 minutes into town and wait for the next bus, whatever time that may be. Do not recommend, they really have earned their reputation for being unreliable.

My experience: On 5th October, I called Roadrunners offices to enquire if it was possible to book a large taxi for 6 people with 6 large bags to go to Gatwick North terminal. The person I originally spoke to was actually extremely helpful and double checked with his manager that this was possible so I went ahead and booked the promised large people carrier.

The day before I called to confirm the booking as there had been no text or email confirmation of my booking (which used to happen when we used Roadrunners in the past). I was reassured that despite that, all was ok and the large transportation would arrive as requested.

On the day, somewhat late, a Toyota Corolla 7 seater arrived, but it became clear that 6 people and 6 suitcases would not physically fit in the car. We could get 6 people in the car but no bags! The driver immediately realised there was a problem and called “his boss” to relay the issue and request a second car. It was decided that 4 people and all the luggage would go ahead in the Toyota leaving myself and my daughter to wait for a second car which I was told would arrive very soon, certainly no longer than 5 minutes.

The driver of the Corolla initially reassured the 4 passengers that the second car was on it way. However this clearly wasn’t the case and he later check his texts while driving to find out the second car had not been sent. The driver was texting while driving despite their suggestion to pull over and make a call. He did not seem to appreciate the urgency of the situation.

Meanwhile my daughter and I waited for a second car but it did not arrive and after 15 - 20 or so minutes called roadrunners as we were getting concerned that we may miss our flight if we didn’t leave soon. Despite several attempts there was no answer. It felt like they were aware of the situation and did not answer my mobile when my number popped up in their offices. When we could wait no longer I drove my own car to the North terminal. We parked in the short stay car park as time was now becoming critical. The North terminal long term car park is a quite a way outside and any delays in checking in then could have resulted in missing the flight.

Of course when we returned back from our holiday we contacted roadrunners on their customer services email address - all to no avail - no ackowlegement or apology let alone reimbursement for the expensive short term car park bill.

We have used road runners many times in the past but NEVER again - and it is strongly recommended that anyone reading this use an alternative taxi company. Roadrunners are simply not fit for purpose.