PureTalk Anmeldelser 

Absolutely unacceptable customer service and phone service

I have never experienced such a frustrating and unacceptable level of service. We started the process of setting up my phone number FIVE MONTHS AGO, and somehow, five months later, my number still hasn’t been properly set up.

Throughout this entire process, customer support has been incredibly unhelpful. The representatives I’ve spoken with have been unable to answer basic questions, provided little to no actual assistance, and honestly seemed like they didn’t even understand what they were talking about. I’ve spent time trying to get a relatively simple issue resolved, only to get nowhere.

And now things have gone from frustrating to genuinely concerning. Somehow, my phone number is now associated with another woman’s device. When my family calls MY phone number, a completely different woman answers. Meanwhile, I’m still receiving my own texts as well as text messages apparently intended for her.

How does something like this even happen? How can a company fail to properly set up a customer’s phone number for five months and then somehow have that number connected to another person’s device?

This is beyond an inconvenience. It’s a serious privacy and security concern. My phone number is tied to my personal accounts, verification codes, family, and everyday communications. I should not have to worry about a complete stranger receiving calls or messages associated with my number.

The lack of knowledge, communication, and accountability from customer support has been just as disappointing as the service itself. I expected a company to be able to properly activate a phone number and provide competent assistance when something went wrong. Apparently, that was too much to ask.

I would strongly caution anyone considering this company. Five months of unresolved issues and a situation this serious is absolutely unacceptable. I expect this to be properly investigated and resolved immediately.

Customer service is a nightmare. Not one bad experience, but many over the absurd course of two years. (Review required a date of experience, but it's an ongoing problem, not a one-time problem.)

I sign up for Puretalk because Candace Owens referred on one of her podcasts. The phone kept dropping calls and no usage because of sims card. I called so many times because it was affecting my job. Eventually I had to let them go and Puretalk was angry. They held my transfer pin# hostage and said they were charging me $150 for the phone even though the phone did not work. I would NEVER recommend this service as it is truly a scam for your money.

I feel we got scammed! Called for help with a billing question. Chat’ person’ couldn’t help and quickly connected me to “Just Ask”. Didn’t want to get with then and tried to end the call. Now Just Ask has charged my credit cards $65! That triggered a fraud alert and blocked the card! A simple question turned into a real snafu and a large charge for not even making a connection! I’m dropping Pure Talk immediately and going back to a local provider!

Permanently lost a customer over $100. Could not even get a supervisor to come to the phone after 3 hours with customer service. Utterly ridiculous.

*Edit because of PureTalk reply.
Oh Im aware. The reason I could not use my device protection plan was a clerical error/email error Puretalk could or would not help me with, nor could the 3rd party help me, nor would Puretalk meet me in the middle to honor what I had been paying for because of some small, fine print corporate BS where Puretalk is covered legally. So who cares about your client you've had for almost 5 years because your butt is covered legally. If only you would have met me in the middle with a simple $100 credit, you would have had my business in perpetuity. My business is now Mint Mobiles. Thank you.

BUYER BEWARE: I Ordered eSIM on Oct 16th 2026 and in the process was informed that I would receive in 24-48 hrs the eSIM and process to install, 7 days Later Oct 23rd 2026 I finally got that email needless to say when I attempt to install I'm informed the eSIM is canceled. I've call customer service twice while in this process an both times could not get any help of any kind, only that I would be contacted by loss prevention, 1st time I called I was told my order was tied up in security, at this point I'm totally dissatisfied with Pure Talk & there NON customer service. I would appreciate just a refund and I will go elsewhere.
NOTE: I'm not a complainer and have never wrote a bad review, normally I just roll with the flow, and figure I'm just caught in someone's bad day... and things will work out in the end. Not looking to good in this instance. BUYER BEWARE!

Faith, Mario and Bradley were exceptionally efficient, polite in their customer service and accurate in the interaction I had with them. I have been a Pure Talk customer for nearly 5 years and love their service. Will never go anywhere else!

They are in US. They speak American. Customer service outstanding. Way cheaper phone service than the big companies. Coverage is by ATT so just as good Coverage.

Call center reps are located in the USA and they answer the call on the first or second ring. And they are always able to solve inquiries professionally and courteously.

Very helpful professional and pleasant customer service.

I always get a human customer service representative when I call based in the USA. Always friendly and helpful. They provide exceptional service at a very reasonable price. Brian was extremely patient and Jessica made sure we got to the right person right away. NO long waits.

We have been Puretalk customers for years and years. Totally satisfied and recently had a "scam call" and reported it and Puretalk was "all over it". Thank you.

Great service and very reasonably priced plans.

Pamela from Colorado was very polite and pleasant. Had the information I needed. Thank you very much

On every call the individuals helping me were knowledgeable, friendly, and helpful. When appropriate they advised me how to use my account without being pushy. Thank you

Great service Kadejah very friendly knowledgeable on the phone tech helpful

I've been with this company for several years now and they always take care of issues that come up. Even with my old Galaxy S10! They do help our veterans in real life too, always a plus.

Everything.

I recently tried to order a phone and service through your company. I made a mistake on the application, apparently, causing my order to be cancelled and investigated by the loss prevention dept. I have attempted, numerous times to contact and resolve the issue. The only information, I've been provided, is that the loss prevention dept. will email me. I was denied contact with a supervisor. I currently do not have access to a personal phone, (thus, trying to order one.) Your company was highly recommended by a national radio host and checked off all the boxes that I seek in a company. However, this experience has been highly frustrating and poor business practice.
I would like to provide you with a chance to make things right. Please, contact me ASAP and hopefully, we can resolve this issue positively. Thank you.

The representative was very knowledgeable. They were able to help me connect my SIM card. The cost of our service is extremely affordable. Puretalk connection across the USA is wonderful.