This company does not issue refunds. Be very careful ! I ordered a Hungry Caterpillar costume for my grandson. It arrived reasonably quickly but was too small. I returned it, all according to... Vis mer
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Se hva andre synes
Oh, how I wish I’d read these reviews before ordering. I placed my order on 4 August, including gifts for a party that has now sadly come and gone. I emailed the company a week after ordering... Vis mer
Selskapet har svart
I was worried to place an order given all the negative reviews, but my £20 order did show up on the exact day I expected it (I paid for the 3-5 business day express delivery and it came on the 5th bus... Vis mer
I would not recommend Party Delights. Extremely disappointed with them. My goods were never delivered and no refund has been received, causing a lot of inconvenience. The party the goods were purcha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktopplysninger
Unit 4, Tallow Way, M44 6RJ, Manchester, Storbritannia
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,7
Dårlig
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 94 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Slow and no customer service
Ordered over a week ago. Says it’s still picking order. Sooo slow. Wouldn’t recommend. Emailed for a refund as the party is over and heard nothing back. Bad customer service and slow order processing. Wouldn’t recommend unless your event is months away.
12. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Nicole.
Thank you for your recent review.
I'm really sorry that you aren't happy with the experience you've had with us and for the inconvenience caused.
I can confirm we do state on the website to allow 3-4 weeks at the moment to receive your order, when you placed the order before you paid it stated that the order was due to be delivered to you on the 13th of May.
I can see that you emailed the customer service team on the 21st of April asking for an update, they replies less than 24 hours later on the 22nd to explain that it wasn't due to arrive until the 13th of May and at your request cancelled the order and processed a full refund.
I can see your review was posted on the 21st the same day you emailed, so appreciate you posted this before the reply was received from our team within 24 hours.
Once again we're truly sorry you weren't happy with your experience with us and will take your feedback on board.
Take care,
Party Delights
I have given one star as they were quick to process my refund, otherwise ZERO stars
I ordered some party supplies which I needed for a party. I selected the Saturday delivery which is already expensive, but needed the items for a party on the Sunday. the website cut off is 8pm, I ordered at 16:00. Delivery didn't show up. the customer service number doesn't work and apparently only open Monday - Friday during business hours. Doesn't make much sense to be closed on a Saturday if you've pledged to process orders and ship orders on Saturday. The number doesn't work even during business hours, you're expected to wait 48 hours for a response. Avoid like the plague! Amazon is much more reliable
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Princess.
Thank you for your review.
I'm really sorry to read that you've had a negative experience with us.
Firstly, we just wanted to apologize that your order was shipped late and didn't arrive with you on time. It looks like the warehouse were slightly delayed and unfortunately, this meant your order wasn't shipped out in time for Saturday delivery.
Luckily the warehouse has now caught up and orders are shipping on time but we appreciate the frustration caused that you didn't receive your order on time.
I can see that your shipping fee has been refunded for you and that the team have replied to you explaining this and if you do need anything further please don't hesitate to get in touch.
Kind regards,
Party Delights
If I could give them a zero I would
If I could give them a zero I would! Paid for more expensive postage to get my item in time, but still arrived after the agreed date. Returned the item for a refund as it arrived after the date I had needed it for. They have not refunded me despite numerous emails and attempts to contact. They’ve basically stolen my money. DO NOT BUY FROM HERE.
4. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Holly.
Thank you for your recent review.
I'm really sorry to hear that you've had some problems with your order with us.
I've had a look into our emailing system and am unable to see any correspondents from you - I've therefore just sent you over an email with the information on your order and what we'll need to get this resolved for you ASAP.
I am really sorry that your order did arrive with you a day late and for the inconvenience caused. Over World Book day we did have some major delays in the warehouse which unfortunately, caused some orders to go out later than normal - this is being reviewed to find ways to prevent this from happening again. The last thing we want to do is ship orders late and you guys not receive your items on time.
I look forward to receiving your reply to our email and getting this resolved for you.
All the best,
Party Delights
Ran off with my money...
After purchasing some items from the companies e-bay page I discovered the company had failed to include all of the items listed. Ebay did not cover this in their buyer protections meaning I'm over £100 out of pocket for items that never arrived because this company just ignored the request knowing if they did nothing they could pocket my money with seemingly no consequences.
Would strongly advise to avoid this company.
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Ryan.
Thank you for your email.
I can confirm that we do not have an eBay account and do not sell on eBay.
Some other sellers on eBay will purchase our items and sell them themselves on their own eBay account but we are no way affiliated with the account.
I hope you manage to resolve the issues with the other seller.
Kind regards,
Party Delights
No delivery!!!
Ordered boxed ballon bouquet seletcted delivery day, and 2 days after due date, order has still not arrived. Contacted “customer services” but no response!!! Avoid like the plague, they only want your money and don’t care about the customer!
4. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hello.
Thank you for your recent review.
Thank you for bringing this to our attention. We're deeply sorry to hear about your experience and sincerely apologise for the frustration caused.
Unfortunately, we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Refunded me back
Ordered a Spider-Man suit for my son for Eid two weeks prior. Sent it back because it was too big and they gave me back the refund.
Great website!
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi.
Thank you for your recent review.
I'm really sorry to hear that you had a negative experience with us, the is the last thing we'd ever want.
I've had a look into your order for you, I can see you sent our customer service team an email on the 3rd of April at 3pm - they then responded on the 4th of April at 10am to ask for further information that they needed to issue you a refund.
I have now sent you another email requesting this information and included a screenshot to show the original reply so that you can see the team did respond to you. As soon as we receive the information required we'll get a full refund processed for you.
We look forward to hearing from you soon.
Kind regards,
Party Delights
Won’t replace damaged item.
Ordered plates, cups etc for my son’s birthday. Arrived in cardboard box and one pack of cups crushed. Sent an email asking for replacement and reply came that we won’t be replacing and will refund. Not good as already have plates etc. will not be using again and deserve to close.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Elaine.
Thank you for your review.
Firstly, I just wanted to apologize that you received your order and an item was damaged - we do package all items sufficiently to give them the best chance of arriving in pristine condition but unfortunately, on some rare occasions an item can arrive damaged.
Our customer service team will always do what they can to get any issues resolved for you. Due to the warehouse being extremely busy at the time of your issue unfortunately a replacement just couldn't be sent out which is why a refund was processed.
I appreciate that you did want a replacement and I am sorry that on this occasion we couldn't do that for you.
I do hope your son still had a fantastic birthday and if you do need anything else at all please don't hesitate to contact us.
Take care,
Party Delights
Ordered 6 weeks before was needed
Ordered 6 weeks before was needed. Was informed at this time that it would arrive in 3-4 weeks. I contacted customer service after a month. Was told that they were experiencing problems shipping to Ireland & had no EDD. No update on order other than when I enquired. Did receive refund pretty quickly
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Sinead.
Thank you for your review.
Unfortunately, as mentioned to you via email we are having some technical issues with the courier company we use for orders in Ireland at the moment which is causing some delays on shipping orders.
We have changed our shipping times to 3-4 weeks to compensate for this and I am truly sorry your order went on longer than this.
I have passed over this issue to our operations manager so that this can be looked into - we're doing all we can to get orders to Ireland shipped on a timely manner and we're hoping shipping will be back to normal shortly.
Once again we apologize for the inconvenience caused but I'm pleased to hear the customer service team processed the cancellation quickly for you.
Kind regards,
Party Delights
I am fuming to say the least
I am fuming to say the least. Placed an order on 12/02/2025. Over €150 worth for my Sons upcoming 21st Party. Received order confirmation. Said E.T.A. 13th of March. Money taken. By 13th no sign of order. No despatch/shipping notifications either. Website still says 'Preparing to pick'. No reply to emails sent. No reply to messages to their FB and Insta page. No phone number to ring. Then I Google company and see all these bad reviews and that they have gone into Adminstration since last summer? How is the website still allowed to operate? Taking people's money? Disgusting.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Michelle.
Thank you for your review.
Firstly I just wanted to express our deepest apologies that you've had a negative experience, this is the last thing we would ever want for our customers.
I just wanted to address the administration part of your review - it is true that Party Delights did go into administration in August last year however, the company was bought out by another company and is now trading again and has been since August.
I've had a look through our emailing system and am unable to find any emails from you - I will email you now so we can get this resolved.
In regards to our Facebook account unfortunately, we don't currently have access and haven't since the change over. The marketing team are working closely will META to try and get us back into the account but this is why you haven't received any replies via social media which apologize for.
With the shipment of your item unfortunately, we are having some technical issues with the courier company we ship to Ireland with which is why we've extended the delivery timeframe on the website but we are hoping this will be resolved soon and the orders will ship in the usual faster time frame.
We look forward to hearing back from you.
Kind regards,
Party Delights
Really disappointed
Really disappointed. Like many mums ordered an outfit for world book day well within the time frame of delivery.
However I was later emailed it wouldn't arrive on time. So I returned when it eventually arrived.
Firstly how can a costume company not anticipate high volume of orders on the 1 day in the year costumes are needed? I mean you have one main job?
Secondly after returning my item and sending numerous emails and proof of return to chase my refund I haven't received any refund.
Very disappointed with this service next time I will stick to Amazon.
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Julia.
Thank you for your recent review.
We're truly sorry that we didn't get your order to you in time, especially with it being for World Book Day.
Unfortunately, as mentioned via email we had some delays around the dates of world book day that resulted in some orders arriving delayed. We do always anticipate a rise in orders and we staff accordingly for this but unfortunately, we had some technical issues with our warehouse which caused major problems - please know that this has all now been resolved and we have systems in place to prevent this from happening again.
I've had a look and can see that you've been in contact with our customer service team who have been responding to your emails within 48 hours - I can see one order has now been refunded & I have just refunded the second order for you now as it's now be processed via our returns policy.
We are truly sorry for the inconvenience that the delay has caused you.
Take care,
Party Delights.
Paid for express delivery was delivered…
Paid for express delivery was delivered late. Returned it over 4 weeks ago still not received my money back! Joke of a company.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Matthew.
Thank you for your review.
I'm really sorry that your order arrived with you late, as mentioned in many of the replies we did have some issues surrounding the dates of world book day which unfortunately, resulted in orders going out late.
We appreciate how frustrating this must have been and are truly sorry, please know that it was investigated and systems have now been put in place to prevent this from happening again.
However, due to the delays it's also caused a big influx of returns which is why they're taking a little longer to process.
I've had a look and can see that our CS team have been in constant contact with you and once they received the proof of postage a full refund was given including the original postage due to the delay.
Kind Regards,
Party Delights
It is disgusting
It is disgusting. No item, no phone number, no money.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Olena.
Thanks for the email.
I'm really sorry to hear that you're not happy with your experience.
Unfortunately, we no longer have a customer services phone line however, you can reach us via email or the contact form on the website.
I've had a look at our emailing system and can only see an email from December from a previous order that I can see our team did respond to. i appreciate this is regarding another order though.
Your order was due to ship earlier this week - I have sent you over an email with further information on this so we can get this resolved for you.
We're extremely sorry for the inconvenience caused and will get this sorted.
Many thanks
Party Delights
Ordered an item for world book day paid…
Ordered an item for world book day paid for express delivery had an email the day before saying it wont arrive in time it arrived 2 days after world book day so i requested pick up from royal mail had the item picked up for return and refund had no refund its been nearly 3 weeks had an email saying they had not received the item yet and could they have proof of pick up and return sent them the proof it was returned and they have ignored all emails since and still no refund steer clear don't order from them no communication and no contact details only email which they ignore anyway disgusting
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Cassie.
Thank you for your recent review.
We're really sorry that your order arrived a day later than expected, we appreciate this must be frustrating as the item was for World Book day.
Unfortunately, as mentioned via email we had some delays around the dates of world book day that resulted in some orders arriving delayed. We do always anticipate a rise in orders and we staff accordingly for this but unfortunately, we had some technical issues with our warehouse which caused major problems - please know that this has all now been resolved and we have systems in place to prevent this from happening again.
Where you have stated that we have not replied to you, this is infact not true - we have had a backwards and forwards conversation with you via numerous emails that have all been responded to within 48 hours.
I can see with our team that you have disputed the refund but they have sent proof that this was processed for you. As they've not heard back from you via the last email we're hoping you've now found the refund in your bank.
Once again we are truly sorry for the inconvenience caused to you but can confirm this has now been resolved.
Take care,
Party Delights
Do buy from this company
Do not purchase from this company – they are unreliable and untrustworthy. I placed a £50 order, which I returned within the specified time frame. However, they claim they never received the return and have refused to issue a refund. Despite numerous emails, I have yet to receive my money back. This isn’t the first time I’ve encountered this issue with them; it happened last year as well, and I foolishly gave them another chance. Save yourself the trouble and avoid this company unless you’re willing to risk losing your money
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Emily.
Thanks for the email.
I'm really sorry to see that you had a negative experience with us, this is the last thing we'd ever want for our customers.
I've had a look into the emails you've had with our customer service team and can see that they have requested proof of postage from you.
Unfortunately, we haven't received your parcel and with this being sent back in January it would have arrived by now. For the returns department to process a refund they just need some form of proof of postage that this was shipped and then a refund will be processed.
I can see this has been explained to you and if you do manage to get it sent over please do so we can resolve this for you.
Kind Regards,
Party Delights
Scammers
Scammers! Take your money nothing turns up! Customer Services don't answer emails! Whatever you do avoid at all costs!
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi Sue.
Thank you for your review.
I'm really sorry that you didn't receive your order and that this got lost in the post - I can confirm the tracking was sent to you to show that this was dispatched but got lost.
Where you have stated that our customer service team don't answer emails, I can see that you emails us on Friday the 21st of March in the evening to express that the order hadn't arrived and the team replied within 24 hours (working days) to apologize for this and processed a full refund.
I've checked your account and can see the refund was processed for you on the 24th of March and will have been back into your account within 5 days depending on your bank.
It is extremely rare for items to get lost in the post but unfortunately, on occasion this can happen but we will always accept the liability for this and process a replacement/refund for the customer.
Once again we apologize for the inconvenience that has been caused.
Many thanks
Party Delights.
Avoid at all costs
Ordered various party bits for a child's 6th birthday party on Saturday 8th March, with an expected delivery date of 3rd March. No updates about shipping and e-mails requesting an update ignored. Cue me running around The Range and various other shops getting bits last minute. Typically, the stuff arrived on Sunday 9th March, the day after the party. It will be returned for a full refund and we will be expecting Party Delights to cover the return cost. This company is a joke. The only method of communication seems to be e-mail and they don't bother answering them in a reasonable time frame. Don't bother with them, you'll only cause yourself more stress.
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hello Mike.
Thank you for your recent review.
Thank you for bringing this to our attention. We're deeply sorry to hear about your experience and sincerely apologise for the frustration caused.
Unfortunately, we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Quality items as shown/described.
Was advised my order would not arrive in time for World Book Day (blown away they proactively did this: entirely my fault for ordering too late). Order arrived when expected. Quality of items/3-pc fancy dress was great (attention to detail/fit). Was offered refund for late delivery but kept items & would recommend company to others.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Party Delights
Hi.
Thank you for your recent review.
Thank you so much for taking the time out of your day to leave us a review, we really do appreciate this.
We're so pleased that your order arrived on time and that the customer service team dealt with the delay efficiently for you.
We look forward to your ordering with us again in the future.
Kind regards,
Party Delights
Terrible Customer Service
Terrible Customer Service – Ignoring My Emails for Days
I am extremely disappointed with Party Delights' service. I ordered a costume for my son's World Book Day event and paid for faster delivery to ensure it arrived on time. However, I was later informed that the order would not arrive by March 4th as promised. Since I needed it for his school celebration on March 5th, I immediately emailed them to cancel my order and request a refund if they couldn’t guarantee the original delivery date.Unfortunately, no one read my email for over 24 hours, and by the time they finally responded, it was too late—the item had already been shipped. This is completely unfair because they had already acknowledged a delay and had enough time to prevent the shipment. As a result, I was forced to buy another costume elsewhere.Since I no longer need this item, I requested a return. Party Delights usually charges customers for returns, but this delay was entirely their fault, not mine. I believe it is only fair that they cover the return costs in this case. I reached out to them on March 11th to discuss this, but they have ignored every single email since then. They claim to respond within 48 hours, yet days have passed with no reply. I have sent multiple follow-ups, practically begging them to assist me, but they continue to ignore me.This is unacceptable customer service. A company that fails to help its customers or even acknowledge emails should not be trusted. I strongly discourage anyone from ordering from Party Delights unless you're prepared to pay for their mistakes and be completely ignored when you need assistance.
4. mars 2025
Anmeldelse skrevet uten oppfordring
**Disappointed and Frustrated – Avoid This Company!**
I ordered balloons for a special birthday celebration, expecting them to arrive in perfect condition. Instead, I received **half-deflated balloons**, and the main birthday balloon was **torn and completely unusable**!
To make things even worse, I tried contacting customer service, but I got **no response at all**—no email replies, no phone support, absolutely nothing.
I really wish I had taken the time to read the reviews before ordering because it’s clear I’m not the only one who has experienced this. **Terrible quality and even worse customer service.** Do yourself a favour and order from a more reliable company!
14. mars 2025
Anmeldelse skrevet uten oppfordring
I ordered two items to be delivered…
I ordered two items to be delivered with a next day delivery charge. Not only was one item delivered late the other package was not included. I’ve emailed severally requesting a refund or item posted to me and have had no response.
8. mars 2025
Anmeldelse skrevet uten oppfordring
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