Next Day Catering Anmeldelser 

The ordering website seems decent, though mobile user interface can be improved

Paid for 48 hour delivery.
Delivery took longer than 48 hours.
Was VERY clear on their website that it would be 48 hours or less.

They will not give me a refund. It literally sucks.
Had to arrange somebody to help me with kerbside delivery + throw away fresh mill due to this.

Fuming.
Customer ops can't help at all - so only way it to write a complaint.

Going round in circles.

AVOID - will also make sure the group whatsapps I am in avoid also.

Extremely poor customer service – waited weeks for a partial refund

I ordered a commercial griddle from Next Day Catering, paying £202.32 by bank transfer after their website would not accept my credit card.

The product/order experience was extremely frustrating. I contacted the company several times because I needed the grill urgently and received little to no communication. I eventually had to purchase a replacement elsewhere because I could not rely on this order.

I also contacted them to cancel the order, but this was not dealt with before the item was dispatched. When the courier attempted delivery, I refused it because I no longer needed the grill and had already purchased a replacement.

What followed was weeks of emails back and forth. Despite explaining the circumstances and repeatedly requesting a full refund, the company maintained that a 25% restocking charge applied.

Today, after waiting all this time, I finally received a refund — but only £150, meaning they have retained £52.32 from the £202.32 I originally paid.

The whole experience has been incredibly frustrating. The biggest issue for me was the lack of communication when I needed the order urgently, followed by the lengthy process of trying to get my money back.

I would strongly recommend keeping copies of every email and all correspondence if you have an issue with an order.

Very disappointing customer service from start to finish.

The site was easy to navigate, the prices were competitive and the questions I had were quickly answered.

Easy to use website, ordering was straightforward.

TWO WEEKS TO DELIVER, NO COMMUNICATION INBETWEEN. ITEM LEFT ON DOORSTEP IN VERY DAMAGED BOX THAT WAS SPLIT OPEN. IT WAS MISSING FOUR VITAL PARTS FOR THE SHELVING UNIT WHICH I TOLD THEM.

THEY ARE JUST IGNORING ALL MESSAGES.

AFTER READING THE REVIEWS OF THIS SITE AFTERWARDS I KNEW IT WOULD GO WRONG! THESE GUYS ARE SCAMMERS AND AT THE MOMENT I AM NEARLY £200 DOWN.

JUST PAY A BIT MORE AND BUY IT FROM SOMEWHERE ELSE. THESE GUYS SENT IT FROM A THIRD PARTY ANYWAY!

Disappointed! Arranged a return of an item and now still waiting for the agreed refund - 3 months so far! Cant speak to a person and phone just directs you to a bot. Terrible customer service

Overall easy to use website, only downside no telephone service when I had payment issue.

Easy to navigate website and set account up to place order. Very smooth experience

Easy to order and good description on website

Easy to navigate and pay with prompt free delivery.

Very easy transaction.
No sign up etc

It was 4 days rather than next day despite being quoted over the phone product would be dispatched for delivery the following day if put into the online order notes.

Ordered a replacement gasket for a buffalo vacuum machine.. been stung before by “next day” 4 years ago but either forgot or blocked the trauma.

No live chat service or persons on the basically a defunct phone line and no reply to emails from customer service.
Absolute liberties on the net.

Your prices are competitive. the website is easy to navigate and you had exactly what I was looking for.

Fast and easy to order; fast delivery.

The Dog Bath we have ordered is exactly what we needed and for a really good price.
Highly recommend this company

Difficult to rate because the product is perfect but it took 6 days to deliver but nevertheless I’m very happy with the product