NewWay Car Hire Ireland Anmeldelser 

977
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

NewWay is a new car rental company for me, and I have been delighted for many of their services, things that set them apart from other. The booking was easy; there was no large deposit required, excep... Vis mer

Vurdert til 5 av 5 stjerner

The key to me was one invoice. No turning up and finding I have to leave a Euro 3500 deposit/ or hold on my Credit card. Which once converted into my home country exchange rate doesn't leave any space... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Gan saņemšana, gan atdošana bija ātra un bez problēmām. Kamēr pie citu autonomu letēm DUB lidostā bija milzīgas rindas, šeit mēs tikām klāt uzreiz. Auto bija jauns, tīrs un smaržīgs. Viss darbojās. No... Vis mer

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Vurdert til 1 av 5 stjerner

Booked an automatic and booking changed to a manual. The car was filthy and full of dents and scrapes. I purposely booked with New way over enterprise because they advertise terminal building pick u... Vis mer

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Informasjon om virksomheten

  1. Bilutleiefirma

Skrevet av virksomheten

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

977 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 98 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(977)

381 anmeldelser i de siste 12 månedene

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Vurdert til 3 av 5 stjerner

NewWay car hire is really Avis in disguise

NewWay car hire advertises as an independent company, different from the rest with very good reviews and service. But what you get is an Avis representative as desk in airport and you pick up car at Avis outlet. Also when you have problem with car you are asked to call an AVIS number who don’t answer and refer you to emergency breakdown number instead. Does not sound very independent to me. I paid more because I thought NewWay was different. Beware!!

17. juni 2026
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Svar fra NewWay Car Hire Ireland

I'm sorry to see you feel this way.

This is not the level of service we aim to provide. The NewWay customer service numbers and emergancy breakdown numbers are on the rental agreement you should have been emailed to you after pick up.

NewWay offers car hire with a difference: all our rates are fully inclusive. We’re the only car rental company at these locations to include full insurance for every rate.

We have our own desks in Dublin and Cork Airports, when we can not service customers from these desks we will serve via Avis. At other loactions where we have opened additional desk space was not available so we share desk space.

Vurdert til 5 av 5 stjerner

Easy, value rental.

We travelled from Aus to Ireland and the Booking, collection and drop off were all very simple. No pressure to add extras.

11. juli 2026
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Svar fra NewWay Car Hire Ireland

Thanks John, thats what we aim for no extras becasue you are fully covered.

Vurdert til 2 av 5 stjerner

No air con during heatwave

The service was good from the staff, all friendly and efficient.

But the air condition was not working. It was just hot air all the time. The weather was the hottest time of the year so it was very uncomfortable. So i emailed the support email and 4 days later when I dropped the car back I still did not have a reply to my email.

The price is good from this company but it seems they use slightly older and higher mileage vehicles.

13. juli 2026
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Svar fra NewWay Car Hire Ireland

Hi Peter,

I am sorry we did not meet the standards expected on this rental. I will investigate the delays on the email reply.

Niamh

Vurdert til 4 av 5 stjerner

Recommended

Agent at booking / collection desk was very friendly and helpful , The car was good with damage recorded however it would have benefited from a visit to the car wash as the exterior was dirty . The interior was stained on the rear seats and would benefit from a good valet. The collection was simple and straightforward. The vehicle adequate for our needs and drove well. The return was straightforward and quick. All in all I would recommend using New way and I will do so sometime in the future.

14. juli 2026
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Svar fra NewWay Car Hire Ireland

Thanks for the feedback Mac. I will be passing the car comments to the garage amnager as we aim for a higher standard than that.

Vurdert til 5 av 5 stjerner

13 jours en Irlande

13 jours en Irlande. 2 adultes et 2 enfants.
1ère expérience de location de voiture à l'étranger et c'est franchement une réussite. Simple et sans prise de tête. Et honnête !! Pas de frais cachés, ne cherche pas à nous faire souscrire une assurance supplémentaire, pas d'empreinte bancaire pour la caution sauf de 145 euros pour le full (si on ramène la voiture vide), mais ça, ça se comprend.
Comprehensif aussi (avion avec 5h de retard) et zéro soucis.
On a pris une skoda 5 portes, petit budget, nettoyage intérieur et extérieur parfait, plein d'essence, bien entretenu.
Retour simple sur des places prévues au parking de l'aéroport. Vérification avec la personne qui est sur place, simple et bienveillant.
Une belle expérience que nous reproduirons sans hésiter!

14. juli 2026
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Svar fra NewWay Car Hire Ireland

Thank you

Vurdert til 1 av 5 stjerner

Stay away from this business

- stars if possible, stay away from them - money grabbing business that doesn’t give a rat’ **s about customers.
I booked a car from Dublin Airport, after I landed (giving them flight number ofc) - there was noone there, 30 calls later - no one to pick up, managed to find their desk - person was away, luckily avis (their partners/colleagues were able to sort out ) - tho they even managed to book me a smaller size car on the booking then what i paid for…

3. juni 2026
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Svar fra NewWay Car Hire Ireland

I am really sorry to read your review, this is not the standard we strive for at NewWay at all.

Our desks are all located in the main arrivals hall at the airports alongside the other companies. If the desk is closed there will be instructions on how to pic up your car provided.

If you want us to look into the car group assigned email care@newway.ie with your RA number and we will fully investigate.

Niamh.

Vurdert til 5 av 5 stjerner

Taking the hassle out of Car hire!

Simple and easy online - paid up front.
Staff at desk in Dublin were great - took fuel deposit. Connection to carpark to collect keys was seamless. Will use again.

4. juli 2026
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Svar fra NewWay Car Hire Ireland

Thank you!

Vurdert til 5 av 5 stjerner

Hustle free

Easy, clean car and hustle free service. Booking process is the easiest ever .

10. juli 2026
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Svar fra NewWay Car Hire Ireland

Thanks for the kind review.

Vurdert til 1 av 5 stjerner

Lack of Courteous Practices and Decency

I made a reservation which I thought I had canceled. The day came and of course I’m a ‘No Show”. This company never sent a reminder email of any kind, not even to say we look forward to seeing you in 2 weeks, for example. I ended up going with another very reputable company with excellent customer service that feels very personal, they actually send an email prior to pickup as a form of touching base which would also serve as a reminder. Beware of a company that puts profits ahead of decency.

26. juni 2026
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Svar fra NewWay Car Hire Ireland

Hi Theresa,

I am sorry to read your review. We have been operating since 2020 and this is the first time I am reading feedback of this nature.

We would never intentially mislead a customer.

When a booking is made and cars and fleet is alocated we are no longer in a posititon to retn that car out to others.

We have a generous cancelation policy. Bookings are free to cancel. You will get a full refund if you cancel up to 24 hours before pickup time. You will get a full refund less €45.00 if you cancel within 24 hours but no refund is provided in the case of a no-show.

Regards,
Niamh

Vurdert til 1 av 5 stjerner

Never again

Thought these were the business till they showed their true colours. I've learnt my lesson and I will never use these again. Underhanded and deceitful! Just because you have it in your terms doesn't make it right!
Used this company while my own car was off the road. I rented 3 and the last one they done me right over. As I didn't have an exact date when my car would be fixed I had to extend the rental a bit. One the 2nd car they didn't refund my fuel deposit in full. For what reason I've no idea. The last car I was charged 2 fuel deposits and assured I would be reimbursed. The last time I extended I told the rep I might leave it back early as I might not need it for the full time (2 weeks) nothing was said except ok so I thought it would be no problem getting refunded what I didn't use. My car was finally fixed so was able to leave it back with 8 days to spare. Nothing was said to me at the desk. I waited for my refund and I knew it wasn't right when I did get it so chased it up to which i was told they would be unable to issue a refund . I will not be using your company again and will be telling everyone about how sneaky you are as a company. To think I actually recommended you before this. This is how I'm repaid!

6. juli 2026
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Svar fra NewWay Car Hire Ireland

Hi Aoife,

Please email care@newway.ie with your RA number mentioning this reivew so we can look into this particularly the fuel hold. This should be reverted once you return the car full.

On the unused days, our terms of rental state there is no fee for returning early but it won't be possible to issue a refund for unused days.

Your situation is unusal, please let us look into it .

Reageds,
Nimah

Vurdert til 5 av 5 stjerner

Qualité et efficacité

Nous sommes très satisfaits de notre expérience avec Newway, tout a été de qualité et efficace.
La voiture, le service clients, et le retour étaient parfaits. Et on ne m’a pas demandé de carte de débit, contrairement aux autres agences de location.

9. juli 2026
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Svar fra NewWay Car Hire Ireland

Thanks!

Vurdert til 2 av 5 stjerner

The car was we feel unroadworthy

The car was we feel unroadworthy. Brakes shuttered, engine worked hard. Very thirsty on fuel. Gear shift difficult to work.
It also smelt like someone had vomited in it. It also hadn’t been touched when collected as it had cobwebs all over it.

4. juli 2026
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Svar fra NewWay Car Hire Ireland

This does not sound like the usual experience with us. Please email care@newway.ie with your RA number mentioning this review so we can fully investigate.

Vurdert til 5 av 5 stjerner

Friendly helpful staff easy to rent…

Friendly helpful staff easy to rent easy to pick up and drop off most Important new and clean cars I can highly recommend to everyone who is interested

6. juli 2026
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Svar fra NewWay Car Hire Ireland

Thanks you for the kind feedback Dr Izzet.

Vurdert til 5 av 5 stjerner

Lo raccomando vivamente

Lo raccomando vivamente. Costa un po’ di più rispetto alle altre compagnie, ma il fatto di avere tutto incluso a livello assicurativo, non ha prezzo. Ritiro e consegna della macchina abbastanza semplice.

2. juli 2026
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Svar fra NewWay Car Hire Ireland

Hi Giovanni,
Thank you for your great feedback and 5-star rating. We appreciate you!

Vurdert til 5 av 5 stjerner

I recently rented a car from ⁠NewWay…

I recently rented a car from ⁠NewWay Car Hire in Dublin, and I couldn't be happier with my choice. I picked up the car in Dublin and dropped it back off at Dublin Airport. From start to finish, the entire process was exceptionally easy and straightforward. Booking the vehicle online, picking it up, and dropping it back off was completely seamless and stress-free.
The vehicle itself was in immaculate condition, spotless, and perfectly clean both inside and out. Another fantastic thing about NewWay is that all insurance costs and everything else are fully included in the price. There were absolutely no hidden fees or unexpected costs at the counter, which gave me complete peace of mind. Additionally, their payment flexibility is a huge bonus. Unlike most other rental companies that strictly require a credit card, I was able to use my Visa debit card for the deposit.
This was honestly the best car rental experience I have ever had. I am super satisfied with their service, and I will definitely use them again for my next trip to Ireland. Highly recommended!!!

19. juni 2026
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Svar fra NewWay Car Hire Ireland

Thank you for your fantasitc review, JM, and for your five star rating! We really appreciate you taking the time to share your experience, and we hope to see you again in the future.

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