Отличная компания, хороший сайт, очень удобно пользоваться, разумные цены. Оформила страховки на нас с мужем за 5 минут. Все понятно и удобно. Советую всем эту страховую компанию!!!
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Se hva andre synes
j'ai enlevé une étoile car le mel automatique dirigeant vers le paiement n'a pas fonctionné et j'ai du appeler pour qu'il me soit renvoyé.
I looked and half signed up, but needed additional paperwork (my problem for my visa). Explained my situation, and when I was ready, so were they. Easy!
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Great Product for frequent travelers! We would have liked to see more information relating to the coverage as it relates to the rest of Europe outside of France. We understand from one headline tha... Vis mer
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Informasjon om virksomheten
Om Mondassur
Skrevet av virksomheten
Mondassur is a broker specializing in international health insurance, dedicated to expatriates, students, travelers, and companies operating internationally. For over 20 years, we have been supporting policyholders of all nationalities in more than 150 countries, offering them reliable, flexible health coverage solutions tailored to each situation.
Kontaktopplysninger
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Enestående
175 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fuyez fuyez fuyez !
Fuyez fuyez fuyez !! Arnaque !
Je souscris à une assurance pour 3 mois au Royaume-Uni, le conseiller me confirme que tous mes soins seraient remboursés pendant mon séjour.
Ce qu’il ne m’avait pas dit, c’est qu’il y avait un délais de 3 mois pendant lesquels les frais médicaux ne seraient PAS pris en compte. (Oui oui, sur un contrat de 3 mois, il y a un délais de 3 mois, dont on m’a mis au courant seulement après le paiement). Bref, une assurance qui ne sert à rien !! Fuyez !
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Bonjour,
Votre message est diffamatoire ce qui est punit par la loi. Nos assurances voyage ou en santé internationale couvrent les frais médicaux conformément aux garanties souscrites. Comme pour tout contrat d’assurance, certaines prestations sont soumises à des délais de carence ou à des accords préalables, clairement indiqués dans les conditions générales remises lors de la souscription. Dans votre cas pour une assurance de 3 mois, soit potentiellement une assurance voyage, votre contrat couvrent les accidents ou maladies inopinées mais pas des soins déjà prévus ou programmés.
Bien cordialement,
L'équipe Mondassur
⚠️⚠️Avis important ⚠️⚠️
⚠️⚠️Avis important ⚠️⚠️
Une expérience cauchemardesque fuir comme la peste Mondassur.
J’ai rarement vécu une expérience aussi frustrante et décevante avec une société d’assurance. J’ai souscrit deux contrats d’assurance maladie pour mes parents dans le cadre d’une demande de visa long séjour. Lorsque le Consulat de France a accordé un visa d’une durée de 4 mois, j’ai demandé la résiliation et le remboursement du second contrat, qui n’était plus nécessaire.
Depuis octobre 2024, je suis pris dans un cycle interminable de relances par e-mail et par téléphone. Malgré les justificatifs fournis (copies des visas, e-mail officiel du consulat), Mondassur refuse de traiter ma demande sous prétexte qu’il leur faut un document qui n’existe pas : un refus de visa, alors que le visa a bien été accordé.
Leur service client est incompétent, opaque et irrespectueux :
• Ils ignorent les preuves et explications fournies.
• Ils font des promesses de traitement rapide qui ne sont jamais tenues.
• Ils me laissent sans réponse pendant des semaines.
Cela fait plus de trois mois que je tente désespérément de récupérer mon argent pour un contrat inutile. Leur manque de professionnalisme et de considération est tout simplement inacceptable.
Je déconseille fortement cette compagnie à quiconque cherche un service fiable et honnête. Si vous tenez à votre temps, à votre argent et à votre tranquillité d’esprit, passez votre chemin !
Note : 1 étoile (parce qu’on ne peut pas mettre zéro).
16. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Bonjour,
Vous avez souhaité obtenir un visa pour la France en prenant un 1er contrat d'assurance de 4 mois puis un 2ème contrat quelques mois plus tard pour 4 mois à nouveau afin d'obtenir un visa long séjour de 12 mois en n'ayant qu'une assurance pour 8 mois seulement.
Les autorités françaises vous ont notifié qu'elles vous donnaient un visa de 4 mois.
Nos conditions de remboursement indiquent que nous remboursons uniquement en cas de refus de visa, ce qui permet de sécuriser les autorités françaises et nos partenaires. Il ne s'agit en effet pas simplement de vous donner une attestation d'assurance mais également de payer une hospitalisation en cas de besoin. C'est notre engagement par l'édition d'une telle attestation obligatoire pour obtenir votre visa. C'est pourquoi celle-ci vous est demandée, pour ne pas être à la charge de l'Etat français en cas de besoin de soins médicaux.
Nous avons traité votre demande et vous avons communiqué les conditions de remboursement avant, pendant et après votre souscription.
Notre service client a regardé votre dossier avec attention. Nous traitons tous nos clients avec respect, professionnalisme, compétence et en toute transparence. Vos allégations sont fausses et diffamatoires.
Que cela ne vous convienne pas est un choix personnel comme celui de ne pas prendre une assurance pour toute la durée du visa souhaité alors qu'il s'agit d'une obligation de l'Etat français pour obtenir un visa.
Bien cordialement,
L’équipe Mondassur
Very bad experience and poor…
Very bad experience and poor communication. No refund of fees following a 4-month visa and an 8-month insurance subscription, even though the advisor clearly explained that we could get our money back if the visa duration was shorter than the subscription period. Our case has been delayed for 2 months for the refund, only to be told later that a refund is not possible. I do not recommend this service.
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Hello,
You applied for a visa for France by taking out an initial 4-month insurance policy, then a second policy a few months later for another 4 months, in order to obtain a 12-month long-stay visa with only 8 months of insurance.
The French authorities notified you that they were granting you a 4-month visa.
Our reimbursement conditions state that we only reimburse in the event of a visa refusal, which provides reassurance to the French authorities and our partners. This is not simply a matter of providing you with proof of insurance, but also of paying for hospitalization if necessary. This is our commitment by issuing such a mandatory certificate to obtain your visa. This is why we request it, so that you are not burdened by the French government in the event of a medical need.
We have processed your application and communicated our reimbursement conditions to you before, during, and after your subscription. Our customer service team has carefully reviewed your application. We treat all our clients with respect, professionalism, competence, and complete transparency. Your allegations are false and defamatory.
Whether this doesn't suit you is a personal choice, just like not taking out insurance for the entire duration of the desired visa, even though it is a requirement of the French government to obtain a visa.
Best regards,
The Mondassur team
I was in need of insurance quickly
I was in need of insurance quickly. I was recommended to Monassur by a friend. Natalie was quick to respond to all my emails with questions.
The policy that I needed required no past medical history so application process
took me less than 10 minutes. After paying I was approved and had insurance immediately.
I highly recommend Natalie and Monassur for their expertise and quick application process.
25. april 2024
Anmeldelse skrevet uten oppfordring
Mixed bag - seems like a good policy but not accepted by French visa authorities
Mondassur has been prompt and professional with me in terms of communication and response time. However, I'd like to mention that despite not being British, the EuropeAccess and EuropeAccess Plus plans were rejected by The French Embassy in India for a long-stay VLS-TS visa. I believe the Embassy is not following their own guidelines on the insurance. I would recommend to pay particular attention on purchasing a comprehensive, private health insurance (words of The Embassy) that covers you not just for emergencies, but also regular medical needs and consultancies, if you are applying for a long-stay France visa. After some initial hiccups, Mondassur agreed to refund my insurance money.
23. mai 2023
Anmeldelse skrevet uten oppfordring
Terrible!!!!
Terrible!!!!! Very unprofessional and dishonest. I’ve purchased their insurance and under their policy, surgeries were covered at 100%. I had cancer surgery and the bill is still pending. I’ve sent multiple emails and made many calls and they keep saying they will pay for it but never do. I have proof of everything and in the process of suing them. On top of dealing with cancer, I have to deal with this stress. Not right. DO NOT waste your money. Contact me if any questions. Again, I have all emails saved.
23. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Expatriate insurance covers you for your health costs, including serious pathologies such as cancer. As in any area of economic life, it is essential to have proof of payment, quotes, invoices and explanations corresponding to payment requests. In addition, the American healthcare system is extremely complex involving different parties for the payment of healthcare. In your case, we were waiting for your information from the establishments where you went without having obtained prior agreement and without having provided us with the required documents. Your health costs were covered at more than 45,000 USD. These amounts were indeed paid contrary to what you claim. We are very surprised at your advice to others not to waste their money. In this case, we can clearly demonstrate that it was not you who "wasted" or "lost" money but the insurer who covered your health care. We invite those interested to contact us and we will be happy to give them feedback on this case. Your comments are misleading for the readers of these reviews.
A very bad experience with this company…
A very bad experience with this company - we required PHI suitable to obtain a 1 year visa to move to France. Mondassur claim to be specialists in this service but sold us a policy that was not accepted by the French Consulate.
Eventually we purchased their 'Gold Basic' policy to cover for the period until we are accepted into the French health service. Now having entered into the French Health Insurance scheme, Mondassur will not cancel their policy and insist it runs for a full 12 months with no refund.
I would strongly recommend that for people looking to move to France - do not use Mondassur or their 'Gold Basic' policy.
8. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
The French consulate requested insurance with higher benefits than those previously required. This is why you had to upgrade your insurance. We are not the ones who make the laws and the criteria for obtaining visas. These criteria may change according to the directives of the authorities.
The Gold Basic insurance you have taken out is mandatory to obtain your visa to come to France. This insurance offers health cover in hospitalization and outpatient medicine of a good level for France at prices that are among the most competitive on the market. Consulates require health coverage for at least 12 months regardless of whether you can benefit from social security afterwards. The certificate we issue commits us to the authorities. As we have indicated to you, for the safety of our policyholders, insurers and French consulates abroad issuing visas, it is essential to have proof of visa refusal in order to be able to reimburse insurance if your insurance has not started.
Scam
I took this insurance a years ago. I took only hospitalisation insurance (including covid) then i got covid with my whole family and even we’ve been forced to go to hospital (we got only light symptom but anyway!) they refuse to refund this! (≈4000$)
Avoid this insurance at all cost. They will find any excuse or little chance they have to refuse to refund you! And they will search deep.
8. oktober 2021
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Our expatriate hospitalisation insurance plan cover inpatient health costs for Covid but does not cover hospital accommodation costs for quarantine without healthcare treatment.
Our insurance covers pathologies and pre-existing conditions, but they must be declared on the health questionnaire. A non-declaration can be akin to fraud.
We have clearly explained these reasons to you and they are not scams or other lies that are defamatory, inappropriate in view of your situation and damaging the consideration of others.
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