Отличная компания, хороший сайт, очень удобно пользоваться, разумные цены. Оформила страховки на нас с мужем за 5 минут. Все понятно и удобно. Советую всем эту страховую компанию!!!
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
j'ai enlevé une étoile car le mel automatique dirigeant vers le paiement n'a pas fonctionné et j'ai du appeler pour qu'il me soit renvoyé.
I looked and half signed up, but needed additional paperwork (my problem for my visa). Explained my situation, and when I was ready, so were they. Easy!
Selskapet har svart
Great Product for frequent travelers! We would have liked to see more information relating to the coverage as it relates to the rest of Europe outside of France. We understand from one headline tha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Mondassur
Skrevet av virksomheten
Mondassur is a broker specializing in international health insurance, dedicated to expatriates, students, travelers, and companies operating internationally. For over 20 years, we have been supporting policyholders of all nationalities in more than 150 countries, offering them reliable, flexible health coverage solutions tailored to each situation.
Kontaktopplysninger
4,7
Enestående
175 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
hi last year you do not pay my document…
hi last year you do not pay my document that i send
28. januar 2026
Svar fra Mondassur
After reviewing your file, we confirm that we replied to your request in July 2024 and provided the reimbursement procedure. Claims under the Europe Access policy are handled directly by our partner, not Mondassur.
If no reimbursement was issued, this generally means the expenses submitted were not eligible under the policy terms.
Très bien!
Très bien!
le service client est réactif, professionnel et disponible pour répondre aux questions.
3. februar 2026
Svar fra Mondassur
Merci pour votre retour positif !
Svar fra Mondassur
Thank you for your review! We’re very happy that our team was able to provide a solution that was perfectly suited to your needs.
E' stato facile contattarli
E' stato facile contattarli, sono stati veloci e chiari nelle risposte.
Essendo un'assicurazione, spero di non averne mai necessità; se malauguratamente dovesse succedere, spero dimostrino la stessa efficienza e velocità utilizzata per acquisire il cliente.
23. januar 2026
Svar fra Mondassur
Grazie mille per il tuo feedback positivo !
Easy and affordable
I recently signed up for Visa Required Health Insurance from Mondassur and couldn't be happier with my decision! The plans are explained in a very clear and straightforward way, so I knew exactly what I was getting into. The purchase process was a breeze—the website is super user-friendly, making payment and plan selection really simple. Plus, the rates are affordable, which is a total win in my book. If you're looking for hassle-free, cost-effective visa-required health insurance, I highly recommend giving this one a try!
28. januar 2026
Svar fra Mondassur
Thank you very much for your feedback and for choosing Mondassur ! We’re glad to hear that our plans and online process made your subscription easy and clear. Our team remains available should you need any assistance. We wish you a great stay abroad !
Delightful customer service and very…
Delightful customer service and very competitive rates! Merci!
28. januar 2026
The transaction was no less than perfect!
I appreciate no frills, straight business. All my questions and concerns were fully addressed. The changes I requested were promptly added; and the transaction was no less than perfect!
26. januar 2026
Svar fra Mondassur
Thank you for your positive feedback !
Easy to sign up
Easy to sign up. Will be using your services again. Although have not had to receive any medical services but I expect it will be just as easy.
18. januar 2026
Responsive with initial quote and to my…
Responsive with initial quote and to my email questions (I had a few).
14. januar 2026
Svar fra Mondassur
Thank you for your feedback! We’re glad we could respond quickly to your quote request and answer all your questions.
Svar fra Mondassur
Thank you for your review! We’re very happy that our team was able to provide a solution that was perfectly suited to your needs.
No response to emails
They never respond to your emails regarding the refund due to visa refusals. I had to follow up 7 times via email and multiple times on WhatsApp, with no action. Rather I was accused of not sending the proof of refusal and they sort of threatened to close the case if I do not have the letter which was ridiculous (as I have already sent the letters to them, they simply couldn’t find it).
I would not recommend this insurance to anyone.
To your reply:
I have evidence that I used the same email address throughout. I have a very lengthy email chain following up on you 7 times.
Your dishonesty does not reflect good on your firm. On your email, you apologised profusely, to me your reply is funny.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
You used different email addresses to contact our teams regarding the same refund request. This required additional verification to correctly associate the documents with the correct file and resulted in a longer processing time.
The visa refusal letter was received, identified, and formally confirmed in writing. The refund procedure was then initiated in accordance with the contractual process.
The reimbursement is currently being processed and is fully compliant with the 30-day processing timeframe clearly stated in our contract and refund policy for visa refusals. This timeframe is consistently applied to all such requests.
Claims that no response was provided or that the case was threatened with closure are inaccurate.
Après plusieurs années chez Mondassur…
Après plusieurs années chez Mondassur pour une assurance Horizon 365 à un prix tout à fait acceptable et correct, cette année presque doublement du prix ce qui n’est pas acceptable du tout je vais ailleurs
Bon vent
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Le tarif de nos assurances peut évoluer chaque année comme tout autre service. L’évolution du tarif du contrat Horizon 365, notre solution d’assurance voyage, s’explique par plusieurs facteurs : l’augmentation générale des coûts de santé dans le monde, le niveau de garanties incluses dans la couverture médicale internationale, ainsi que des critères personnels (âge, zone de couverture, durée du séjour).
Ces éléments peuvent entraîner une révision tarifaire plus importante d’une année sur l’autre.
Very Very good job
Very good service and i good experience 👍 😀 👏
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Thank you very much for your feedback!
I had a good experience making a claim…
I had a good experience making a claim as an expat here in France. The team responded very quickly and were supportive.
11. september 2025
Anmeldelse skrevet uten oppfordring
Remboursement jamais fait
Après 1 an de cotisation, ou presque, près de 4000€, j'envoie une première facture d'environ 80€ entrant parfaitement dans les services couverts.
Tout d'abord aucune notification, puis je visualise après un long délai de traitement que je dois fournir à nouveau mon passeport.
Je l'envoie. Le remboursement est validé.
Après bientôt 2 mois, toujours pas de remboursement... le.service client fait des recherches, mais ne donne plus aucun signe de vie.
Imaginez que vous soyez hospitalisés...
A minima incompétents.... probablement malhonnêtes, et surtout organisés pour vous décourager !
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mondassur
Bonjour,
Nos assurances santé internationale couvrent les frais médicaux de nos assurés conformément aux garanties souscrites. Comme pour tout remboursement, la transmission de justificatifs complets est indispensable et peut parfois allonger les délais de traitement.
Vous avez d’ailleurs choisi de renouveler votre contrat, preuve de la confiance que vous accordez à nos services et à notre accompagnement dans la durée. Nous restons disponibles à tout moment pour vous informer de l’avancement de vos demandes.
Bien cordialement,
L’équipe Mondassur
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