METROBUS Anmeldelser 

Kaleigh was very friendly and efficient. I had a hapoy experience. Thanks.

Kealeigh was very patient with me.
Helped me to sorted it out my monthly bus pass.
Bless her.l wish that would be more friendly people like her.

Waiting 30 minutes at Gatwick airport for any of three routes because none of the busses arrived

Kealeigh thank you very much for all your kindness support and help me with my key card issues when I came in the the travelshop. I value the professional experience and customer service and smile 😃

I would just like to say a big thank you to Kealigh at the Crawley travel shop for great customer service. Unknowingly I left my phone at the travel shop. I bumped into Kealeigh about 10 min after the shop had closed and she advised me the phone was at the shop. I said I would pick it up the next day. She told me to go back to the shop in about five minutes and she would retrieve the phone for me. When I got there she was already waiting with it. Kealeigh went the extra mile, Thank you

I am very happy
with phil and Kealeigh i lost my phone and they helped me found it. Metrobus my is my favorite.

Absolutely happy for metro bus and guess what my wallet was found and handed in to the metro office, I was happy to get it from carol who handed it over me at the office. Very happy for this service. Five stars for sure 🤗🤗🤗

Great customer service from the lost property team

Excellent customer service Carol contacted my son that his keys were in the office so I came to get them excellent service

The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June.

After more than 3 weeks, I had given up all hope of seeing again the birthday gift I had bought for a friend. I thought that someone had found it and kept it or returned it to the store for a refund.

Thank you so much - my faith in humanity is restored!

Chris Reid

Excellent service got at metro office at 2:45, on 15th, July, 2026

Carol was very helpful setting my daughter a key card. And gave lots of useful tips

Phill was nice, with big patience, example me everything, thanks, I changed using online travel ticket.

Carol was amazing! Helping me find my earphones I lost on the bus. Very kind to customers and a great asset

Carol Phil Tom at metro bus office we’re very helpful pleasant in communication with customers and helpfully going to system to find my bag absolutely welcoming staff

Phil at the metrobus desk was very helpful

The reply to my e-mail was prompt and very helpful. They took time to fully explain their answer.

After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again
I tried ringing it several times to no avail, however on sunay morning Carol answered it and told me where to retrieve it. She also went further and told me where to park for free. A lovely bunch of people in the office.

Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus team for all your great hospitality and service

Kind regards Sonny Sharma

I have started to use Metrobus due to getting my disability card.
I have spent the last month getting to know how to get to my regular visits. I have been so impressed with the service that I have started to try routes further afield. Including Eastbourne, Brighton and Tunbridge Wells.
On the whole I have found the journeys easy to navigate. I have had to ask for help at times and the staff have always been polite, helpful and mostly well informed.
Some buses are extremely noisy and shaky and could probably do with being replaced but many are good.
I use a walker and have found it easy enough on the whole to get on and around there is one bus which has poles in the way making it too narrow for me to get through.
It is difficult to organise trips with my mother as her pass is an OAP one and can't use the bus until 9am from charlwood or 9.30am from Crawley. It means we miss a large chunk of the day and limits were we can go unless she pays. I do feel that if the bus is empty they could allow a little leeway. It would also be easier if all areas had the same start time. I understand they have to allow working people space but mum has worked her whole life so deserves a day out now and then.
I am intending to use the busses quite a bit on days out so there maybe updates later.