METROBUS Anmeldelser 

Carol helped me locate my bag, she was great!

411 service packed on at Warlingham Sainsbury's, and no update on the app.
The 658 drivers have been getting lost recently.
When you ring their switchboard, the person who answers tells you they are "legally obliged" to provide a service. Anytime this breaks down ( more often than you would think!) there is never a replacement.
Communication to drivers regarding changes to routes has been appalling, as drivers have been taking differing routes from Redhill to Warlingham every day. This is having a deleterious effect on after school clubs, not to mention much stress regarding getting kids to school.
The app is awful. You cannot buy a ticket for a child key card over a weekend, as somebody has to physically verify it.
Consistently old tickets left on the card, necessitating calling up to clear before purchasing another.

IF THERE IS ANOTHER OPTION, I WOULD SERIOUSLY LOOK INTO IT. We gave had 3 years of this now, and it is far more stressful than it needs to be.

Carol and Lesley have been very helpful recovering my son’s phone that had been left on the bus. Thank you

Stan and Phil was very helpful today. My son lost his bag and we were contacted and dealt with promptly.

⭐⭐⭐⭐⭐ 10/10 Service
I lost my wallet and was really worried, but Lesley and Carol, who work at the bus station, found it and made sure I got it back. They were both very kind, helpful, and honest.
I really appreciate what they did for me. 10/10 service — thank you so much, Lesley and Carol! ❤️

Carol was very helpful in getting my sons bus pass ticket for college. A* customer service in the bus office

Carol was amazing handled everything perfectly

Carol was so great at sorting out what we needed efficiently and in a super friendly manner.

What a great service from Kealeigh and her colleague today (24/8/26) Kealeigh went out of her way to set up my daughters and my phone with the Metrobus account, explained in detail how to buy and use tickets along with a practical demonstration on a bus. Customer service at its finest, thank you soo much.
Andy and Ophelia :-)

Quick easy experience at the office everyone working today was welcoming and friendly!

Keyley was so helpful

Carol returned my AirPods hassle free

Staff is lovely and helpful, Ian and carol helped get back my child’s lost squash racket from lost and found.

Very helpful friendly advice!

Yet again the 435 bus at 6.37 from Slipshatch road was late.Yesterday it either didn't turn up or was late or was started at Woodhatch. A man who gets this bus to work told me it didn't turn up on Tuesday either.When I got to three arch road the 460 was already past.The driver told me not to swear which i did but not at him and he taunted me saying walk then' and 'you dont drive'How does he know that???.kept waving at me saying have a good day.Laughing at his own incopetance and the fact that the company is desperate for drivers.There is no safe crossing at Three arch road and 2 weeks ago a man that works at Gatwick fell in the road,not sure if he was hit by a car.People have been campaigning for years for a safe crossing and when somebody is seriously injured or killed Metrobus as well as the council will have blood on their hands.Because of buses going round Whitebushes and the dark mornings coming it's going to get worse.If people don't make a stand now all this will be going on in 10 years but worse.I hate the way some of their drivers treat old and disabled and Asylum seekers that don't speak much English. Bullies. ORGANISE.

Ian and phillip were great. advising on discount travel card !

Carol was helpful and informative. Thank you

Carol and Tom were so helpful and lovely :) and they also partially charged my phone. I had to pick up my lost phone. Excellent!

My son lost his scooter on the bus one day. They stored it for a long time and we managed to get it back. The staff in the office was very polite and ensured we was the right people collecting the scooter which made me feel happy that they wouldn’t just hand it over to just anyone. Very happy with the service and feel like if we was to lose something again it would be safe and secure