METROBUS Anmeldelser 

Waiting for 20:35 Sunday 04th October 2026…..

21:00 still hasn’t arrived.

Indicator boards on our stop in Horley Town centre just list theoretical arrivals. Not live, not updated!

Website confusing…..hard to get realtime info.

Dreadful service.

Managers should get out and about, monitor the service as customers.

Dreadful service for Gatwick personnel.

🤬

Staff was accommodating and very willing to sort my issues.
Staff members are great and have got good customer relationship.

My son left his PE kit on the 648 bus. Carol called the school to alert them. When I arrived to pick up the bag, all the staff were very helpful and thankfully I had put my sons name in the bag but Carol suggested adding a phone number Thank you very much to the bus driver for handing in the bag and to Carol

Held hostage for a second time! Their bus drivers think they have the right to hold passengers hostage and not continue the journey they paid for if someone else presses the button but no one gets off! Metrobus don’t care and wouldn’t do anything to correct this service. Joke of a company but what else can you do.

Kind and helpful staff. Thanks Phil for fishing my airpod case out from a huge pile 🤣 on the second try.

I'd just like to thank lesley and Carol for going out of there way and putting a lost wallet on a bus to redhill travelshop,the passenger was really thankful keep it up girls

lovely lady called Carol was really helpful and efficient in sorting out what i needed.

Amazing service

The staff (Phil) was nice, courteous and helpful.

Brilliant lost Property service for my son who left his football boots bag on the bus to School. Very impressed how quickly I got to speak to a human who was extremely caring and helpful being Carol.
Also impressed that within a couple of days the bag had reached a customer facing depot where I could pick up the bag.
We were given a special mobile number that I called and I couldn’t find the exact location and a very helpful gentleman called Phil guided me towards the right place and found the bag very quickly.

In a changing world where it is so hard to speak to customer services I was enormously impressed with firstly the service and logistics and even more with the staff that helped me
Thank you Carol and Phil. You’ve saved me a few quid buying new football boots and we’re lovely people to speak to
James

Yet again this bus is late and I have had to phone to see if its actually going to arrive. It's almost a daily occurrence. Having to catch the 400 to Crawley and catch the 10 to Gatwick. Most unsatisfactory.
I would not advise people to use it if catching a flight. Definitely use trains which are more frequent and reliable.

Great customer service in the office for protecting an expensive and heavily used Discovery ticket (but not by drivers).

No Hello.
Very straight face.I feel scared to asked questions.
This is my see second visit but i don't want to come to this metro office.
I wish there is someone friendly who I can ask all the questions.
Even I asked few times but every time no clear answer.
Very disappointed

Metrobus office in Crawley hand my daughters PE kit handed in.
Not only did they investigate who’s it was they contacted my daughters school who then called me to say it was safe and in the office.
I really appreciate the communication and how lucky we are it was handed in.
When to pick it up and they were so kind and professional
Thanks so much!

I left some property on the bus, staff were absolutely amazing in returning my property. Thank you so much!
The bus driver that handed my railcard in and Carol are absolute stars!

Wonderful staff contacted me to confirm my lost wallet had been found. Carol was very helpful.

Carol was very helpful amazing customer service

Lesley & carol were so helpful and sorted everything for me. Very polite ladies!

23X bus from Worthing to Horsham on Sat afternoon 12th September 26.
Careful and efficient driving with a pleasant manner to the customers.
I asked his name on departing, Chris Bradshaw
Thank you Chris

Very helpful in returning our lost bag thank you carol and lesley

Carol and Lesley are fantastic so efficient and very friendly great people