Mazuma Accountants Anmeldelser 

I recently faced a situation where our company's confirmation statement filing was overdue, and we had also misplaced the Companies House authentication code. Amid this panic, I sent a desperate email to our accountancy firm's administrator, Lucy (I would like to mention her name). She responded swiftly and provided an immediate solution, quickly putting my concerns to rest. Lucy's efficient handling of the issue reflects outstanding, 5+ stars customer service. Thank you so much!

Jessica, Alison, Chris & Lucy always provide excellent service

Absolute shambles of a company. My accounts were incomprehensible after 4 months with this outfit. So many departments and ‘pods’ that no one knows what the other is doing. My new accountants are still sifting through the chaos Mazuma left the accounts in. For your own peace of mind and for the sake of your business..stay away from them!

I am in the process of starting a new business whilst overseas and communication often tricky due to my circumstances.
Natasha, Lucy and Co have gone out of their way to make this all as smooth as possible and keep this all on track.
Mazuma has been nothing but a pleasure to work with and I look forward to what our future will bring.
Thank you Mazuma
Greg / Turner Key Properties Ltd

I can honestly say in all my years of dealing with suppliers - and this is what Mazuma are .. a supplier of accounting services I have never come across such a truly awful level of service - No deadlines have been met despite promises , the ‘phone is rarely answered and late payments charges are racking up despite being told extensions for late submissions had been approved - I have absolutely no idea of my companies final financial position this year and yet accounts have been submitted to HMRC … it’s just unbelievable- How are they managing to exist and even more
to the point get any positive reviews …

THEY ARE ON THE BALL AND YOU CAN ASK ANYHING AND LUCY IS VERY HELPFULL.
THANK YOU.
COLIN

Molly has been consistently helpful in dealing with business accounting, taking time to understand my circumstances and offering support where possible.
.

Spoke to Lucy who was polite and friendly. She gave me the answers that I needed there and then (also reassured me that there was no such thing as a silly question!)

I spoke to Nathan Lee today about getting started with the app and how to use it , he was very friendly and helpful this has now got me on my way to getting everything in order .
Five star service … thanks Nathan

Thanks molly, all sorted, now I can relax for a bit

Thank you to Alison and the payroll team for their reliable support. Alison and Jessica are easy to communicate with and consistently helpful.

I love working with Mazuma Money, and have support in place with several of their departments.
I'd like to give a special shout out to their payroll and bookkeeping teams!

Jessica is so helpful each month when it comes to processing my payroll, PAYE and pension data. She always goes the extra mile to point out potential considerations for new starters / leavers and make sure that I am being kind to employees whilst protecting myself as a business.

Pawan is in the bookkeeping team and has helped me to get organised.
He's fast to respond to emails and good at chasing me if I've forgotten anything important.

As I have a learning disability, Dyscalculia, numbers can feel a little tricky, although the team at Mazuma always take time to break things down in simple ways, and I never feel embarassed by them.

They're empowering me to do my best in my small business, and I love working with them.

Great start, seems really good! Thank you Molly 😊

Molly set me up, love the system and think it will save me time and hassle. Highly recommend!

I give Mazuma 5 stars, especially because the communication and service are excellent. I would particularly like to thank Lucy, who answered many of my questions in her usual friendly and knowledgeable manner.

Amazing help sorting our accounts, Lilley was very helpful and informative. Highly recommend would not go anyway else.

Very helpful

My questions were dealt with swiftly and efficiently.
Lucy was prompt with her reply and dealt with my issues efficiently and professionally.
I’m very grateful.
Robert.

Thank you to Molly, for all of her support. Fantastic to be able to be guided by a professional, easy to converse with an no question was a silly one.
Thank you Molly, once again.
Mark

Really great service from Lilly who really helped us when we turned to her in a muddle with som business accounts. She turned things around quickly and provided excellent care and understanding with no judgment only firm advice and guidance.