Support queries were slow to be addressed unless chased. Even queries marked urgent took more than 24 hours for a response. If this is the norm, then client expectations need to be better managed. The... Vis mer
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Se hva andre synes
I have used TaxCalc for several years, and I find it simple and straightforward. Excellent product, and the "What If" option is very useful for me and my wife when working out how much we should co... Vis mer
I originally loved TaxCalc and recommended it to other people because it was so quick in answering any questions. I still find it helpful but problems take longer to solve. Microsoft (which itself nev... Vis mer
We I have used TaxCalc for many years and always found the software to be excellent and easy to use, and also their support to be incredibly helpful whenever we've had issues. We also feel as though... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.
Kontaktopplysninger
Rubra One, Mulberry Business Park, RG41 2GY, Wokingham, Storbritannia
- 0345 5190 882
- sales@taxcalc.com
- taxcalc.com
Har svart på 64 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible support
I am a registered user. After decades of using a rival product, I started running the two produicts in parallel. Whilst my old software is well established, it was getting qwerky and expensive.
My review is not based on software capabilities but comparative responses to queries for support. Taxcalc support is non-existent!
I find TaxCalc very user friendly.
I find TaxCalc very user friendly and have always had first class experience when there has been a need to interact with the Software Support Team.
If I find a problem then the online assisatnce is good
If I find a problem then the online assistance is good and we usually get it sorted
Renewal was simple and straightforward
Renewal was simple and straightforward. I have had some issues since the last update but customer service has been good while these are being resolved.
Paid and downloaded single use 2026
Paid and downloaded single use 2026. Can not get it to populate my homepage or screen.
Excellent Software for small accountancy team
We I have used TaxCalc for many years and always found the software to be excellent and easy to use, and also their support to be incredibly helpful whenever we've had issues. We also feel as though they are constantly looking at ways to improve the software and user experience.
We are a small team of seven working with clients of various types and industries and have found the software to be adaptable and to fit our requirements well.
The programme lost last year’s data for…
The programme lost last year’s data for the Mac computers.
There are two parts to my comments…
There are two parts to my comments here. First of all the assistance and support was great however the wait to get through is beyond ludicrous. Given the charges you are making these delays are completely unacceptable and VERY SERIOUSLY need loking at
Support could be much better, product so-so
I have found the quality of support provided for the Personal Tax modules has been steadily getting worse. Time taken to reply is very variable and invariably the first reply either doesn't answer the question asked or is incorrect, so frustrating. The product itself is also far from perfect with entry boxes for certain items not in particularly intuitively placed and often hard to find. The 'Knowledge Base' is generally completely unhelpful as the search facility brings up so many unrelated items. I also find it frustrating that there is no way clearly to mark whether a particular section of the return is complete or still has outstanding items or has not been considered. This leads to wasted time having to keep going back into schedules to check. Digita product is far superior in this respect.
Good service
I did feel that the TaxCalc agent i…
I did feel that the TaxCalc agent i spoke to was not fully aware of how the spreadsheet worked
Excellent piece of software!
I have used TaxCalc for several years, and I find it simple and straightforward.
Excellent product, and the "What If" option is very useful for me and my wife when working out how much we should contribute to our pensions every year.
great support and service at what was…
great support and service at what was undoubtedly a busy time
bit complicated but lots of options
Updated to cloud connect- but when I…
Updated to cloud connect- but when I try to download the update (shows as available) then not available when log in as admin to do so
Not as wonderful as it used to be
I originally loved TaxCalc and recommended it to other people because it was so quick in answering any questions. I still find it helpful but problems take longer to solve. Microsoft (which itself never solves anything) sends a warning whenever I log in. I don’t know why this is but suspect it won’t pass on information on the Internet.
Rob and Sam have been extremely helpful…
Rob and Sam have been extremely helpful with our accounts production and CT600 preparation and submission to HMRC and Companies House.
They handled everything efficiently and ensured the process was smooth from start to finish. Their support and attention to our work were greatly appreciated, and it’s clear they genuinely care about delivering a high standard of service.
Thank you both for your excellent support.
After a long wait your colleague very…
After a long wait your colleague very patiently sought to resolve why I could not open Taxcalc 2026. He then sent an email which I followed and it resolved the problem.
For that I am grateful
I made two mistakes. 7 Stars.
I made an initial mistake ordering Making Tax Digital months too early so that it started in Tax Year 2025/26. They corrected that for me to be 26/27. I have now made a second mistakeon 1/4/26 by complaining that I couldn't view my software. They gently put that right. 7 Stars.
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