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Gorilla Accounting Anmeldelser 2 127

TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Gorilla Accounting are a great friendly firm to deal with. Lauren looks after my accounting and she is quick to reply to questions and explain anything I am unsure of whether it's accounting or tax.... Vis mer

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Vurdert til 5 av 5 stjerner

We swapped to Gorilla Accounting based on recommendation and haven't looked back. Clare and the rest of the team are very knowledgeable, friendly and always happy to go through any questions you migh... Vis mer

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Vurdert til 5 av 5 stjerner

I have been using Gorilla Accounting for a few months now, and I have found them to be professional and helpful. Kulsum, my accountant, responds quickly to questions and gives clear answers. I am defi... Vis mer

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Vurdert til 5 av 5 stjerner

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... Vis mer

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Informasjon om virksomheten

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Om Gorilla Accounting

Skrevet av virksomheten

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology focused-accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients inclusive in our accountancy packages, saving you up to £330 per year.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service from Gorilla

Great service from Gorilla, would highly recommend to any contractor embarking on an outside IR35 contract.
Bethany is always very helpful, quick to respond, and proactive in providing advice.

17. april 2026
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Vurdert til 5 av 5 stjerner

great service

great service, always very helpful, quick to respond to any questions

16. april 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to share your experience with the Gorilla team!

Vurdert til 5 av 5 stjerner

Gorilla Accounting Services

Gorilla Accounting are a great friendly firm to deal with.
Lauren looks after my accounting and she is quick to reply to questions and explain anything I am unsure of whether it's accounting or tax.
I would recommend their services.

14. april 2026
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Svar fra Gorilla Accounting

Thank you for this great 5-star review! We're so happy to hear that Lauren has taken great care of you and your business. Thank you for your recommendation.

Vurdert til 5 av 5 stjerner

I have been using Gorilla Accounting…

I have been using Gorilla Accounting for a few months now, and I have found them to be professional and helpful. Kulsum, my accountant, responds quickly to questions and gives clear answers. I am definitely happy I have chosen to use Gorilla Accounting.

14. april 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to share your experience with our team. We're beyond thrilled that Kulsum, your dedicated accountant, had been timely and knowledgeable.

Vurdert til 4 av 5 stjerner

Lack of advice on accounting. I'm disappointed. Later edit: They really took the feedback in a constructive manner. At least for now.

I use Gorilla for two years for both business and personal accounting. The team is normally responsive when I raised queries but the advice was not always useful and/or applicable. I had to come back with queries on info got through another businesses and confirm with them after instead of being advised since beginning. It felt that I, come to them with solution to make the tax more efficient. Another accountant identified some missed opportunities to do business in a more tax-efficient way. I am also disappointed that my personal tax support didn’t offer efficient and forward-looking advice with some possible scenarios I needed to understand how to plan and execute the best way, to achieve the company goals.
Later review: They come back and offered some advice, reactive but still useful. They got my suggestions in a constructive manner and show will to improve. I'll give more time to give the chance to do it.

14. april 2026
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Svar fra Gorilla Accounting

Hi Manta,

Thank you for taking the time to share your feedback - any feedback given on the service we deliver is greatly appreciated.

We’re sorry to hear that your experience didn’t feel as proactive or useful as it should have. Providing clear, forward-looking advice is something we take seriously, so it’s important for us to understand if something hasn’t been delivered in the way we expect.

Following our recent call, we were pleased to clarify that advice had been shared ahead of the tax year end via email, along with an attempted call and voicemail on the same day. We completely understand how easy it is for things like this to be missed, but we recognise that if the communication isn’t seen at the right time, it can understandably feel like the support wasn’t there when needed.

We’re glad we were able to help you achieve the outcome you were looking for, and it’s encouraging to hear that the follow-up support has been useful and the feedback provided on this will be passed over to individuals who assisted.

We’ll continue working on making our communication as clear, timely and visible as possible to ensure you always feel fully supported.

Thank you
Gorilla Accounting

Vurdert til 5 av 5 stjerner

Great!

We swapped to Gorilla Accounting based on recommendation and haven't looked back. Clare and the rest of the team are very knowledgeable, friendly and always happy to go through any questions you might have. Great service and value overall.

14. april 2026
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Svar fra Gorilla Accounting

We're so pleased that you switched to Gorilla Accounting! It's wonderful to know that Clare has taken great care of you and your business.

Vurdert til 5 av 5 stjerner

Very reliable

Very reliable, always met my accounting needs and have received prompt service every time i've enquired

20. mars 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to leave a review!

Vurdert til 5 av 5 stjerner

I’ve been using Gorilla Accounting for…

I’ve been using Gorilla Accounting for the past three years and have been extremely happy with their service. They are always proactive in making sure I stay on track with everything related to my accounts, and they’ve also been very helpful in ensuring my business operates in the best possible way. I look forward to continuing to work with them and would highly recommend their services.

26. mars 2026
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Svar fra Gorilla Accounting

Thank you for your fantastic feedback and for being with us over the past three years! We’re delighted to hear how happy you’ve been with our service and that our proactive approach has helped keep everything on track while supporting your business effectively.

Vurdert til 5 av 5 stjerner

Friendly and helpful service

Our accountant Hannah is always quick to respond and really friendly and helpful, saving me lots of time in figuring out how to manage information in Freeagent and maximise the business. Thank you!

20. mars 2026
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Svar fra Gorilla Accounting

Thank you so much for your kind words! We’re delighted to hear how helpful Hannah has been in supporting you.

Vurdert til 5 av 5 stjerner

Great accountants

Fast responses, diligent work, flexible and efficient. My accountant Ronnie is the best

23. mars 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that Ronnie has been timely and knowledgeable.

Vurdert til 5 av 5 stjerner

Great service

Great service, great people

20. mars 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to leave a review!

Vurdert til 5 av 5 stjerner

Do everything I need

I stepped into contracting outside IR35 2 years ago and they have helped me tremendously and made it so easy. I was initially worried hearing other peoples woes with accounting but Gorilla Accounting have taken the stress out of it for me. Both Nathan and Hannah have been polite and professional

20. mars 2026
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Svar fra Gorilla Accounting

It's great to hear that our team, especially Hannah and Nathan, have helped to guide you through as you began contracting. We're so pleased that we've been able to take the stress away for you.

Vurdert til 5 av 5 stjerner

Great service from Hannah

I’ve had a very good experience with Gorilla Accounting and have been a customer for about 7 years+.
Hannah has been brilliant throughout — quick to respond, efficient, and always helpful. She regularly goes over and above, and I never feel like i’m being left waiting around for an answer.
Really pleased with the service and would happily recommend them and Hannah.

20. mars 2026
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Svar fra Gorilla Accounting

Thank you for writing such a wonderful review about your time with Gorilla and it's amazing to hear that we've provided for you and your business for the last 7 years. We're so pleased that Hannah has gone above and beyond so we'll be sure to pass your kind words on!

Vurdert til 1 av 5 stjerner

Sadly the service was not as advertised

I was sold a package as being perfect for those who have never ran a limited company before and would be supported throughout. All sounded great on the surface and the initial setup of the company was smooth but quickly ran into issues after that point. They struggled to advise me on the best route for tax efficiency or the best way to pay ourselves, most of the information given was things I could already find online. Advice around expenses was very generic. Certainly didn't fee like a tailored service for my situation which is what I was led to believe.
The regular check-ins that were part of my package never happened. Constant mix-up between what I was being told at one point to the next.
I do not know for sure but it certainly felt like I was just given a very junior person and was paying a monthly fee for next to nothing.
I returned to my original accountant from when I was self employed and learned more from a one hour meeting with them than my entire time with Gorilla.

6. oktober 2025
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Svar fra Gorilla Accounting

We’re sorry to hear that your experience didn’t meet expectations, as this isn’t the standard we aim to deliver – and we believe our other reviews are reflective of this.

At the time, our management team did reach out to discuss your concerns and better understand how we could support you, however the call was unfortunately cancelled, and we didn’t have the opportunity to resolve things together.

Our service is designed to provide tailored, proactive support - particularly for first-time limited company directors, so it’s disappointing to hear that you felt the advice provided was too generic or inconsistent. We take feedback like this very seriously and continuously review how we communicate and provide guidance to our clients to ensure they feel fully supported.

If you would be open to it, we would still welcome the opportunity to have a conversation and address your concerns directly.

We wish you all the best going forward.

Thank you
Gorilla Accounting

Vurdert til 5 av 5 stjerner

Would recommend

As a new customer I am very satisfied with the help I am getting. Matthew is always answering my emails very quickly.

16. mars 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to leave a review. It's great to know that you're happy with the service you've received.

Vurdert til 5 av 5 stjerner

OUTSTANDING!

OUTSTANDING!! So helpful, knowledgeable and prompt to respond and take action. Excellent at what they do.

17. mars 2026
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Svar fra Gorilla Accounting

Thank you for taking the time to leave 5 stars! We're thrilled that our team provided an outstanding service.

Vurdert til 5 av 5 stjerner

Emma Taylor was great to speak to

Emma Taylor was great to speak to. Very professional and explained everything I needed to know. Will be using gorilla accounting for my businesses. 🌟🌟🌟🌟🌟

16. mars 2026
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Svar fra Gorilla Accounting

Thank you for recognizing Emma’s expertise! We’re delighted to hear that she was both professional and proactive in guiding you through the sign-up process. I’ll make sure your kind feedback is shared with her.

Vurdert til 5 av 5 stjerner

So Glad I Switched!

More than happy with Gorilla Accounting. James is brilliant. Always a swift response. Happy to have virtual meetings. Guided me through learning new software. I would heartily recommend this company. So glad I switched.

16. mars 2026
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Svar fra Gorilla Accounting

It's super important that our accountants are timely and proactive so its great to know that James is swift in his responses and has the ability to guide you through new software. We're so happy you switched!

Vurdert til 5 av 5 stjerner

I have recently moved to gorilla…

I have recently moved to gorilla accounting (Connor G.) and was very impressed with their onboarding process.

Moving away from our previous accountant has been seamless, and the advice given to date has been excellent - looking forward to a continuing business relationship.

16. mars 2026
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Svar fra Gorilla Accounting

Thank you for this 5-star review! We're thrilled that you found our onboarding process impressive and moving from you previous accountant has been seamless. We're looking forward to working with you!

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