Lorespresso Anmeldelser 

Esto es inadmisible. El formulario de vuestra web lleva días dando error 500, el correo responde automáticamente que no ofrecéis atención por ese canal y el teléfono solo lanza un mensaje de un bot en bucle. No hay manera humana de contactar con vosotros mientras mi pedido sigue sin llegar.

Sinceramente, no sé cómo puede ser legal que una empresa venda productos sin proporcionar un servicio de atención al cliente real. Es una falta de respeto total hacia los consumidores. Estoy agotada de intentar comunicarme por los canales “oficiales”, así que recurro a redes sociales a ver si aquí existe alguien que responda.

Después de esta experiencia, no pienso volver a compraros jamás.

Machine à café commandée le 15/11/2025 . Retard de livraison par leur transporteur sans aucune info de mise à jour ni de l un , ni de l'autre . Plusieurs appels passés aux 2 , aucune information ou réponse apportée ! Finalement j ai dû aller chercher la machine au dépôt DPD à 15 km de chez moi . Et j étais enfin content de l avoir ...sauf qu a la première mise en eau , celle-ci fuyait même arrêtée ou débranchée . Donc appel au SAV , j étais prêt à demander un échange tellement je l avais attendue , et j ai été obligé de la renvoyer ! A fuir ! Machine, SAV , compréhension commerciale et humaine nuls !

The machine was working well when I first got it. Then of all a sudden it started with an horrific taste of harsh chemicals in every drink. This machine is less than a month old. I descaled it, cleaned it, flushed it through, cleaned it again. I tried other branded pods to check. Still, horrendous. Apparently, after some research, it is a common fault with their machines with plastic and chemical residue building up where the pods go. Still no word for L'or and their customer service at the initial point is awful by the way, you can only write 400 words. You cant speak to anyone. If they dont reply by tomorrow I'll have to co tact my credit card and see about getting my money back through them channels.

We have had our L'Or Barista 8014 for a few years and it suddenly started dispensing low coffee volumes and filling the rear water waste tray very quickly and sometimes flooding the worktop. I went online to get help. It talks about descaling which I've done several times, it talks about cleaning inside which is very tricky. I then looked for somewhere locally where I could get it stripped down and thoroughly cleaned but no service centres despite intensive searches. I looked to see how to strip it down but this is not obvious and definitely not an 'end user' job. If you live in a hard water area then obviously you will want to descale and everyone will want to clean it. Open the top and look inside with a torch and you'll see it's impossible to get the thing properly clean. I've now given up and slung the machine and built in frother out. I've wasted a lot of time and used up a lot of capsules with this unit and loathe to buy another if it's going to be a disposable item with a limited lifetime. Also it's a disgrace for a large multi-national organisation to have such poor/non-existent customer service for a home consumer product.

I wish i had read the reviews !!!DO NOT BUY FROM LOR. THEY SEND USED RETURNED PRODUCTS AND THEN DON'T HELP CUSTOMER SERVICE IS NON EXISTANT. YOU HAVE BEEN WARNED

Es la segunda vez que escribo para quejarme del servicio de atención a cliente de L'Or Espresso.
Explico mi caso porque no hay manera de solucionarlo hablando con ellos.
Desde hace una semana que no puedo comprar cápsulas de café. La web me da un mensaje de “Pago fallido, inténtelo de …”.
He hablado varias veces con el servicio de atención al cliente y la verdad es que con atención muy amable no me resuelven nada. Me dicen que ellos no pueden hacer nada y que lo pasan a el departamento técnico, y hace una semana que estoy esperando la solución por su parte. Finalmente he conseguido después de llamar yo que me digan que es lo que les ha explicado el Servicio Técnico.
Parece ser que el problema es que he hecho más de 3 pedidos en un mes. Lo cual es cierto, pero con una salvedad, 2 pedidos eran para mi pero el otro es para mi suegra hecho con otro usuario, con otra dirección de entrega y facturación, pero así y todo me lo cargan a mi como si los tres pedidos fueran para mí. Digamos que me lo creo y que lo detecten por la IP de casa, pero donde esto me descuadra totalmente, es que mi nuera con su usuario, dirección de entrega y facturación de su casa y su tarjeta de crédito, tampoco le permita hacer el pedido y le dé el mismo error que a mí. Hemos intentado hacer el pedido sin registrarnos, con navegación privada, etc. etc. y no hay manera.
La única solución que me dan es que me espere al día 19, pero sinceramente desconfío que esto se arregle, porque la explicación de los tres pedidos podría colar si no fuera porque mi nuera tampoco puede.
Para más INRI acabamos de recibir un mail en el que nos ofrecen un descuento del 30% de la próxima compra, pero no me explican cómo puedo hacer el pedido.

Une honte .. première et dernière commande sur le site l'or expresso . Boites de capsules toutes défoncées alors que le carton d'envoi est nickel. Ce qui veut dire que l'employer a sciemment mit les boites abimées.

Katastrophal ist meine Kundenservice-Erfahrung! Kurz nach dem Kauf ist die Kaffeemaschine defekt und rinnt an Stellen, wo man es gar nicht glauben mag. Kundenservice mehrmals kontaktiert, keinerlei Reaktion! Seitdem steht die Maschine im Abstellraum. Es ist mir unmöglich gewesen dieses Unternehmen in irgendeiner weiteren Art und Weise (als über die Homepage) zu kontaktieren! Wirklich schade, eigentlich steht da ja ein nahmhafter Hersteller dahinter (sowohl beim Kaffee Jacobs Douwe Egberts AT GmbH als auch den Maschinen Philips). Und das besonders ärgerliche: Ich hatte die Maschine und Kapseln meiner Liebsten geschenkt und stehe jetzt da wie ein Depp! Diese beiden Unternehmen sind für mich unten durch. Ich werde mein ganzes Leben lang nie wieder Produkte dieser beiden Unternehmen käuflich erwerben!

I’ve been a total coffee snob for a few years and always had a Nespresso machine and had them repaired by Nespresso I was tempted away by cost of this fabulous machine ! Cheap, classy looking easy to use and the coffee is hot ! Risk paid off !

Bought a machine for wife around 2 1/2 years ago. It was great. Everyone loved the coffee. So when an offer came up a few months later for the same machine with a load of coffee, I snapped it up as a spare. Then a few days ago the original packed in, after good use to be fair. I unpacked the spare and set it up. Nothing, no water running through it! Called service and immediately told it was broken/faulty. A brand new machine. Now because it was three months outside their two year warranty there was nothing they could do. I get the warranty bit, not complaining about that, but a new machine that doesnt work? Are they not tested before dispatch? I feel kind of ripped off, no big company should be selling faulty goods these days. I guess what i am passing on is only buy from here when you need it. I never thought of checking my machine and its a bust. So my experience of l'or is fifty percent. One good machine, one disgraceful machine that couldnt possibly have passed a check before sale. Hence two stars. I have purchased numerous pods from their site but will not be any longer, will be purchasing a machine from a more trustworthy brand. Cannot fully recommend.

Er zou €20 euro aan koffie bij m'm nieuwe koffiemachine zitten. Maar het blijkt een korting te zijn - zelf bestellen op de site (je komt natuurlijk niet aan precies €20) en je mag ook voor verzendkosten betalen.
Wat een geklooi, wat een flutervaring. En gewoon genept natuurlijk. Voortaan gewoon immitatiecapsules kopen!

The level of customer service provided by L’OR is effectively non-existent. I was sent what was clearly a used unit, which is wholly unacceptable for a supposedly reputable brand. It took over a week of repeated emails and phone calls merely to obtain a return label, and since returning the item, I have received neither a refund nor any further correspondence.

It appears that L’OR simply chooses to ignore customer communications once they have your money, which raises serious concerns about their business practices. Equally concerning is the fact that they do not even acknowledge or respond to the numerous negative reviews posted here — a rather telling indication of how little regard they have for their customers.

Based on my experience, I would strongly advise others to exercise caution before purchasing from this company.

Couldn't experience coffee machine which I ordered , because parcel was stolen and customer service doesn't agree to help . Is it my fault ? I lost money ,because those delivery service decide to leave huge parcel outside.

Enjoyed my first purchase when I switched from Nespresso (a lot cheaper). Coffee wise (Profundo v Arpeggio) is more or less the same, perhaps a bit less intense than the latter. Disappointed with the re-order as it was “delivered” to a neighbour I do not know (no house number etc) despite the instruction left to leave it at a safe place. Thankfully excellent customer relation Izabela was very professional and initiated the refund process seamlessly. Good coffee and great customer service!

tenais à vous remercier chaleureusement pour cette commande. Tout était absolument parfait : de la qualité des produits à la présentation soignée, en passant par la rapidité de l'envoi. Chaque détail a été pensé avec soin, et cela se ressent vraiment. Vous avez su répondre à mes attentes au-delà de ce que j'espérais, et je n’hésiterai pas à recommander chez vous ou à parler de votre travail autour de moi. C’est un vrai plaisir de passer commande auprès d’un service aussi professionnel et attentionné. Encore merci et à très bientôt

Impossible de commander sur le site , c’est soit le panier qui ne s’affiche pas , soit le paiement qui ne fonctionne pas . Après échange de mails et téléphone, on me dit qu’ils doivent faire une mise à jour sur mon compte et que c’est bon. Eh bien non ce n’est pas bon, toujours les mêmes problèmes . Il serait plus simple de dire que le stock est vide sur les offres machines + dosettes et plus honnête surtout

If you are buying your first machine and has no other reference of how the coffee should taste like, go for it. However, if you do have any expectation regarding your coffee, don't fall for it.
I've been using L'or capsules only for the past 4 years and always had a good experience, so I thought, what's best for a L'or capsule than a L'or machine, right?
Wrong, my leaking and overheating 5 year old Krups Machine delivers a much much better L'or capsule than the L'or machine itself.
To make it worse, they are refusing my right to return it within 14 days.
Honestly, go else where. The rating is not 2.2 for no reason.

Livraison colis a peine protéger les capsules sont abîmées, c'est volontaire ce sont des retours ou stock abîmé vraiment a éviter a moins que vous avez de l'argent a jeté par les fenêtres.

July 31 2025

I purchased a Coffee machine with 150 pods. All the pods are missing and the coffee machine is not operable because a part is missing and they want me to wait until mid- late Aug and to re- contact them so they can send another machine and pods- I want a full refund ASAP

Inscrit pour recevoir une remise de 30%. Le code ne fonctionne pas. Pourtant toutes les conditions sont respectées (mini de commande, non cumulable, etc...). Publicité mensongère. Plus cher qu'en grande surface! Et bien sûr, impossible de les joindre.