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G Hub is a horrible horrible thing. You spend time setting up macros and then, roughly once every couple of weeks it greets you with `Welcome to your Logitech product`. All the settings, all macros everything gone. Stay away

Jeg har efterhånden lært, at Ghub konsekvent sletter alle ens indstillinger hver gang man opdaterer det, så nu har jeg forsøgt ikke at opdatere den.

Men det er som om, at softwaren er skabt af djævelen selv, for efter at have trykket 'nej tak' til opdatering nok gange, tager den sagen i egen hånd og forsøger selv at opdatere. Det fungerer selvfølgelig ikke, og appen nægter nu at åbne.

Kunne man spørge kundeservice? Ja, men de er alle sammen robotter. Jeg havde en "korrespondence" med "Valere G." fra kundeservice, som blev ved med at fortælle mig, at jeg skulle åbne min windows folder, uanset hvor mange gange jeg fortalte ham/hende/den, at jeg har en Mac computer.

I personally don't get all the negative reviews here. I am extremely happy with Logitech and its services. Using Logitech for many years and never had any issues with their services. Got a mouse with a problem, but after contacting them (and the product is within warranty) their service was great. Troubleshooting, testing, and more. They are trying to solve the problem as soon as possible. I had a hardware problem and it was replaced with a replacement. Again, I dont get all the negativity here.

I use their headset G635, mouse G502 and keyboard G512 and I love it! I had some problems with the headset cable but I fixed the issue quickly.
Their Logitech G Hub is awful .. but u get used to it.

Jeg tændte min computer, og så virkede min mus ikke, men den kunne registrere klik og rulninger. Sensoren virker ikke når jeg flytter musen og min mus skifter hele tiden mellem 2 farver, "grøn og rød" og genstarter bagefter. Der står hele tiden initialisere og bagefter inaktiv. Det er noget bras. Tak for den fine opdatering som har ødelagt min dyre mus som er 2 uger gammel. Jeg sætter virkelig pris på at man kan ødelægge sine køberes produkter hvis man vil. Jeg har respekteret dette firma i mange år og har købt mange af jeres produkter, men jeg er færdig med det, da det tydeligvis ikke virker.

Jeg blev nød til at købe en anden mus som erstatning.

Leider habe ich nach der Bestellung erstmal keine Bestätigung über diese erhalten. Nach kurzer Recherche habe ich dann so einige dubiose Dinge über die Geschäftspraktiken von Logitech gelesen. Mein erster Gedanke war also: Das Geld ist weg. Konnte ich mir aber eigentlich nicht vorstellen, da Logitech dann doch eine etwas größere Marke ist von der man eigentlich was anders erwartet. Der Kundensupport ist glücklicherweise auch nicht per Mail zu erreichen (es gibt einfach keine Adresse im Internet zu finden die funktioniert). Frustiert über die Situation finde ich zum Glück herasu, dass ich im Notfall das Geld über meine Bank dank Visa-Kreditkartenzahlung zurück bekommen kann.
Am nächsten Tag bekomme ich dann glücklicherweise doch noch die ersehnte Mail von Logitech und mein Produkt kommt auch kurze Zeit später bei mir an.

Trotz allem: Der fehlende Kundensupport und der allgemeine Eindruck der dadurch vermittelt wird, ist eher Mau. Also ich rate jedem der seinen Geisteszustand ein bisschen schätzt und keinen 30%+ Rabattcode hat der die ganze Aktion vielleicht etwas rechtfertigt, die Produkte einfach über Amazon oder andere Versandhändler zu bestellen, deren Umgang mit Kunden etwas besser ist.

Worse company to buy on their online store . One month ago place order . No body can send you estimate or whether ship the order..
Realy go amazon or some place ..
Really bad

Sehr schlechter Kundenservice wenn es darum geht Sachen zurück zu schicken. Es liegt kein Retourschein im Packet und online ist es unmöglich einen zu bekommen.

Abysmal product and technical support as bad as Thrustmaster and Fanatec. They take your money then won't give adequate support. Don't buy racing wheels from Logitechg the force feed back is pathetically weak. Rubbish help with updating software and firmware. Total shambolic conpany

Their stockhouse is run by sloths. How lazy can you be to not dispatch your items within 2 weeks.

I understand it is a pandemic, BUT that would likely affect the actual shipping time, not the time needed to physically packet and ship an IN STOCK item. 2 weeks to dispatch is ridiculous

I bought a G604 in April last year. The right mouse button stopped working in November, so I RMAed it. Whilst waiting for the RMA to complete, I bought a replacement G604, as I needed a good mouse for gaming, reasoning that I would have the RMAed G604 as a backup. That G604 I bought in November lasted three weeks before the scroll wheel stopped working, so I returned that to Amazon and bought a THIRD G604 in December. That was dead out of the box; the left button didn't work. I returned that to Amazon. Oh, I finally got a replacement to the mouse I RMAed in November, in February. It's sitting in the box on my shelf.

I'm done with Logitech now. I bought a Swiftpoint Z in December and it works perfectly.

Bought a G703 lightspeed wireless gaming mouse, had it six months and it is great, works perfectly, the ghub desktop app wasn't good, but im happy to say they updated it and it is much better now!

very bad customer service. I wanted to return an item (Pro X} after i realising this did not have numeric pad so I received it I requesed a returns label and was told I would get it emailed to me within 24hour. I had to request this so then they can provide me with a refund so i could order the G815, but guess what? they were out of stock. I then waited 48hours for this dam returns lable explaning myself again. guess what i waited 3 days, then 4, then 5, then 6 days. explaining myself again and again even though I provided with my name and email address before each online chat.
Then after 10 days nothing received, then was told their maintenance was getting updated. what a load of BS, "On behalf of Logitech we really apologize for the inconvenience this has caused you, and I know you have better things to do than dealing with this matter. As of the moment we will need to wait for the maintenance to be fix so that we can process the return label for you." on each chat i also received the same copy and paste respose,"Thank you for patiently waiting. As per checking the return shipping label has been requested, we are just waiting for the approval I will send a follow-up to our next level of support to update it". Approval??! jokers.
Anyway I manged to get the G815 on amazon for £20 cheaper, thank you Amazon.
after waiting 20 days, i finally received returns label email confirmation.
Poor customer services, only option here is to give a 1 star as it wont allow me to process a no star rating.
My advise is, go to amazon instead.

Utterly garbage. Never seen such a terrible customer service. Always refers to email support (slowest ever), tells me to wait for emails more than 5 times for a simple concern, and they never ever got back to me within the time they said. Have been waiting for a total of 3 months for something that could have taken a few minutes over phone or chat. Returns, warranties etc is just the biggest nightmare ever.

My advice: Don't ever, and I mean it, don't ever buy anything from Logitech. If you are really desperate for their products, buy it from a trusted retailer of yours.

Had an issue with the limited edition mice not shipping, but they were able to eventually get one sent out.

This company gives no, what so ever update on their delayed product. The mouse I have been waiting for is the most expensive on the market, and was supposed to be delivered in December according to the company that retails their products in Sweden. Now the christmas holiday have passed and honestly it feels ruined as I have little spared time to game otherwise..

I am hearing from other persons that they won't deliver until February but no where is this information to be found. Please just choose another company when you have the chance.

Products are generally ok, but beware their customer support.. It consists of you ringing them and emailing them and never getting a response, literally.

Currently £200 down to them for a courier mistake, that the courier has accepted (and as far as I can tell is compensating Logitech for), and still Logitech refuse to refund my money, or even reply to my emails.

Probably the worst transaction I've had in years, I didn't think there were still large companies with this terrible standard of report.

Next steps is ombudsman, fair trading etc.. and small claims..

Buyers beware

Bestellung für Tastatur wurde ohne Grund storniert, als die Ware schon längst da sein sollte, während andere Kunden, die später bestellt haben, ihre Ware erhalten haben. Begründung war, dass keine Ware mehr vorhanden sei. Der Kundenservicemitarbeiter hat erst eine Ersatzlieferung in die Wege geleitet und dann die Lieferung abgebrochen und so getan als hätte er das Problem nicht verstanden. Das Geld wurde mir kommentarlos erstattet und Logitech hat keinerlei Anstalten gemacht, sich an den Kaufvertrag zu halten. Mit dieser Taktik hat mich der Kundenservicemitarbeiter von August bis November hingehalten und dann statt der Lieferung des Produktes mit anderen Switches oder Keycaps, die ich vorgeschlagen hatte, einen 30%-Gutschein rausgegeben, der aber auf die meisten Produkte nicht gilt und nur lächerlich kurz einlösbar ist.
Dieser grottenschlechten Kundenservice hat mich dazu bewegt, keine Produkte mehr über den Shop, vermutlich überhaupt nicht mehr von Logitech, zu kaufen. Andere Händler haben ihr Lager deutlich besser im Griff und wenn ein Fehler passiert, versucht man nicht, den Kunden wegzufrustrieren.

Trying to get a replacement part for an otherwise good set of G433 headphones - but their customer services has had me going round in circles for over a month and have not even answered my original question yet.

They have asked me to send in a video via youtube of the serial number but the serial number is behind the earpads which are sealed to the headphones! Insane.

Edit - changed to 1 star as custome service got worse.

Tolles Headset, Lieferung eine Katastrophe. Ich habe nur durch Zufall gesehen, dass das Paket in einem Shop abgegeben wurde. Keine Benachrichtigung über die Zustellung o.Ä.