LogitechG Anmeldelser 

Je regrette d'avoir acheter sur leur site. J'ai acheté 2 accessoires. Ils étaient indiqués en stock et le sont toujours. Ça va faire 2 semaines et mon colis n'a toujours pas été expédié. Le statut reste en accepté. On ne doit pas avoir la même vision de livraison rapide sous 3 jours ou de produit en stock. C'était pour un anniversaire... autant dire que c'est déjà trop tard. Peut être que je peux l'espérer l'avoir l'année prochaine ?

Habe im Februar 2020 eine G910 Orion Spectrum gekauft. Bei dieser haben nach knapp 1,5 Jahren einige Tasten angefangen Ihr Eigenleben zu führen und doppelte oder noch mehr eingaben, bei einmaligem Anschlag, zu tätigen. Habe dann zwar ca. Ende 2021 problemlos eine Ersatz Tastatur von Logitech bekommen, bei dieser sind jedoch seid ca. 4 Monaten wieder dieselben Fehler vorhanden.

Von Logitech wird angegeben: die ROMER-G Switches halten bis zu 70Mio. Anschläge... Grob hochgerechnet hieße das ich muss (voraussgesetzt die neue Tastaur wäre schon 2 Jahre alt) jede Taste 24/7 pro Sekunde 1,1 mal betätigen um diese zu überbieten. Wenn ich also ganz übertrieben sage ich habe 30Mio. Anschläge geschafft ist es ein Armutszeugnis für die ach so tolle Qualität sowie Qualitätskontrolle...

Nach nochmaligem Kontakt zum Support wurde ich abgewimmelt und mir wurde ein lächerlicher 20% Gutschein für den Kauf weiterer Logitech Schrott (ähm Gaming) Produkte angeboten.

Fazit: sobald alle noch vorhandenen Logitech Teile verstorben sind kaufe ich nie wieder etwas von diesem Kackverein.

In short - Bought the expensive Powerplay mouse charging mat. Circa £120 to wirelessly charge a mouse and avoid having to plug in to charge and the large letter G lights up, whoo!
Loved the idea and convenience, was happy to pay a premium for it.
It is pretty nice not having to plug it in to charge your mouse - BUT - the fabric mat topper wears out fast and you can't get or buy a replacement and when I spoke to Logitech for over an hour the response was you’re out of warranty and we’re out of stock so sorry tough. But I’m happy to pay for it - still tough, here’s a tiny discount towards buying a whole new unit?!?

The detail:
There's a slim fabric mat sits over the base. It gets dirty quickly and starts to look worn within a year, after 2 years has also started to fray at the edges.

No problem thought I’ll happily buy a replacement topper mat, can’t be too much or hard to get hold of. Wrong.

Logitech doesn't offer this as a spare part you can replace or a new part you can buy anywhere. Neither do any third parties.

So I contact customer services.

An hour later and a lot of circular conversations and the short answer is they don't offer it I can either buy a whole new Powerplay system or if you're within warranty they'll ship you one.

Yes you read that right.
It's a part they stock and send to people within warranty, but if you're out of warranty sucks to be you, you can't even offer to buy it.

Hope this review goes someway to save you some time with Logitech G and with the Powerplay wireless mouse charging system.

Neither are up to the price tag or premium status they cultivate, steer clear. Real shame as I've enjoyed quite a few of their products in the past.

Without going into all the detail of the hour long messaging I really persevered with them to get them to understand I just needed the fabric mat topper, the 2mm flimsy thing that only they produce to work with their wireless charging base and I was very happy to pay. Nope.
Could they send one? You’re out of warranty and we’re out to stock came the reply.
Could you send one when you’re in stock?
You’re out of warranty.
But I’ll pay.
We can’t do that.
Could you perhaps take the mat out of one of the Powerplay sets you have in stock and send just that.
Nope.

All I was offered was a small discount to buy a whole new Powerplay set up. To put some context around that it was well north of £100 for this thing, the discount was going to shave this to around £100.
£100 for a 2mm fabric mouse mat topper which would then doubtlessly crap out within a couple of years again and around the merry go around we go.

Tried very hard to get the customer service fellow to see sense and look bigger picture, I’ve spent well over £1000 over the past decade with Logitech, this is clearly an oversight or silly limitation, I’m offering to buy something from you to continue to use my very expensive mouse mat. But no wriggle room.

So I’m left with a tired, worn, frayed 2mm mouse mat that won’t last much longer and will then render the very expensive apparatus unusable and the company who sold it, who have the replacement part in their warehouses, won’t sell it to me much less offer to send one after all this.

Sorry sir we’re out of stock and you’re out of warranty…good talk Logitech G.
If anyone in the company is actually interested in my continued custom wants to offer a solution and apology and to make up for this please get in touch.

For many years now I owned pretty much everything from Logitech. Thought they had good hardware and 10 years ago it was still the case. I ran up on lot of issues during last past years and answer from support can be pretty much sum up in this. "Sorry". G933 has an issue with sound that is related to switch on button, G910 does double clicks or needs repeated button presses, G900 mouse button wont work every time, G13 has a button issue and now I decided to try new G502X (only because I got it on heavy discount at less than half a price, seems like someone else noticed bad quality of Logitech and decided to get rid of it's supply). Sure, mouse is ok. If you don't need to set it up. Now this one doesn't work with LGS but you have to use GHub. So you can use it, unless you need to set up your own command. Then you can't. Also, if you want to use your G13 with it you can't really set it up good because guess what... G13 doesn't work with Ghub, oyu have to have LGS for it. So if you don't mind not having Logitech service, faulty and pretty much useless software at high cost, this is product for you.

Still totally atrocious software in G-Hub and X52 MFD. Logitech seem to completely ignore their customers problems as they are too expensive to fix, i.e. writing new software. Why can they not just give us driver files without the rest of the crap in their "Package G-Hub"...? Saitek was better before these dumbos bought it

Paket kommt nicht an und Support antwortet nicht. Angegeben 2-3 Werktage... Echt gottlos was hier gemacht wird. Da bestellt man schon beim Hersteller selber und dann sowas. Lieber zurück zu Steelseries und anderen Herstellern.

Ik heb op 15 august twee producten besteld die beide voorradig waren en gereed voor verzending (aldus de webshop), binnen 2 dagen werd één product geleverd, maar het andere product dus niet. Na twee dagen heb ik contact opgenomen via chat/e-mail met de klantenservice, met de vraag wat de status is. Zij konden mij geen antwoord geven. Ze kunnen ook niet zeggen waarom het niet verzonden is, maar ook niet wanneer het wel verzonden zal worden. De website geeft nog steeds aan dat het product op voorraad is en gereed voor verzending. Na een week nog geen track-and-trace te hebben ontvangen, heb ik weer contact gezocht en weer krijg ik geen bevredigend antwoord. Dit maal heb ik ook het verzoek ingediend om de bestelling te annuleren. Maar dit kan dus niet, omdat de order door hun geaccepteerd is en dus nog in proces is. Tevens is er nog steeds geen inzicht wanneer ik het product kan verwachten. Ik wordt een beetje aan het lijntje gehouden en dat vind ik schandalig.

Placed an order and noticed the shipping address was not the one I typed in. I contacted Logitech within minutes of placing the order and was told there was nothing they can do. The fact that they have no system in place to correct orders within minutes of being placed shows a complete disregard for customer service. I had to call and dispute the charge through my credit card company. There system is broken and whoever is in charge over there is incompetent and should be replaced.

It's literally worse than a scam. DO NOT ORDER ANYTHING FROM THEIR WEBSITE. Almost two weeks ago I have purchased a mouse and paid for the order instantly. After almost two weeks they didn't ship it, even though they promised 2-3 day delivery. After contacting me, they promised to get back to me three times, yet they didn't. They refuse to ship my order and they don't want to refund me.

Eine Maus am 11.7.2023 bestellt und bezahlt. Bisher (Stand 03.08.2023) immer noch keine Reaktion von LogitechG warum sie nicht liefern. Auf Nachfrage gibt es nur Ausreden und Entschuldigungen. So einen schlechten Service habe ich noch nie erlebt. Habe nun einen Fall bei Paypal aufgemacht. Mal sehen wie es weiter geht...
Am 29.07. habe ich einen Paypal Fall aufgemacht und am 4.8. eine EMail von LogitechG bekommen in der mir gedroht wird, dass der Versand noch länger dauern wird bis ich den Paypal Fall schließe. Das kann doch nicht deren Ernst sein?!? Ich kann nur sagen Finger weg!

Kundenservice ungenügend. Habe dort ein Headset bestellt. Während des Bestellprozess wurde mir ein Betrag nach Gutschein Abzug angezeigt. Auf einmal wird mir bei Paypal ein anderer Betrag abgebucht, der natürlich höher war. Kundenservice interessiert es nicht. Angeblich kann man den Versand nicht mehr stoppen. Genau deshalb wird das Headset nach 2 Wochen auf einmal entgegen den Willen geliefert. Einen eigenen Rücksendeschein kann man nicht drucken wegen den Status Streitigkeit. Wie kann man in so vielen Hinsichten versagen? Das warst Logitech behaltet eure Produkte und lernt mal lieber richtigen Kundenkontakt. Ich will unverzüglich mein Geld zurück. Muss die da wohl noch finanzieren dass die das Geld verwenden können wie die wollen

Logitech webcams: Pretty darn good. Logitech G-Hub app? Worse than worthless.

Awful, useless, unintuitive -- no, actually counter-intuitive -- software that claims to replace the pretty darned decent Logitech Capture for Logi webcams, but in fact is significant downgrade.

I gave up trying to use it to control my Logitech webcam settings. Terrible inexcusable technological black hole.

Der Support ist eine Frechheit Digital River ist auch eine Katastrophe nie wieder werde ich da bestellen es ist eine große Katastrophe was Logitech da macht. Finger Weg von dem Shop lieber über Amazon und Co. Bestellen !

Update 22.12.2022 :

Habe beim Support angerufen der übrigens freundlich war. Am Telefon meinte sie es gibt Probleme seitens PayPal und sie würde dies der Finanzabteilung weiterleiten. Nach 3 Tagen kam dann mein Paket. Der Email Support ist eine Katastrophe. Am besten immer anrufen bei Logitech falls es Probleme gibt.

Ich habe das racing wheel pro mit Pedalen bestellt. Der Versand hat statt der angegebenen 2-3 Tage, über 1ne Woche lang gedauert. Die Ware war ok, dennoch entschied ich mich das 1400 Euro teure Produkt zurückzusenden. Das war eine umständliche Challenge über eine Kombination aus Web, Email,Telefon und wieder Web. UPS hat seinen Job super erledigt. Jetzt warte ich auf mein Geld. Ich habe nach einer Woche bereits eine Email erhalten, dass ich eine Erstattung in Höhe von 990 Euro erhalten werde. Jetzt habe ich den Paypal Käuferschutz bemüht und warte auf mein Geld. Um diesen Shop mache ich in Zukunft einen ganz großen Bogen!!!

Bestellt vor 2 Wochen, Lieferung angeblich in 2-3 Tagen. Der Support konnte mir nicht einmal einen neuen Lieferzeitraum nennen. Das Produkt wird immer noch mit der selben Lieferzeitangabe verkauft.

Update: Stornieren möchte der Support die Bestellung auch nicht. Ich muss jetzt warten, bis das Paket irgendwann mal ankommt (immer noch ohne Termin) und dann das Paket selber wieder zurück schicken.

G Hub has to be the biggest piece of garbage I have ever experienced. I FOOLISHLY decided to download it to customize my headset's settings. Biggest mistake of my life. It kept cutting my mic off from chat programs all the time, and I couldn't figure out why. At first, I thought it was discord's fault because that garbage is made by incompetent furries, but this time, it wasn't their fault. No, instead it was the fault of an absolute heap of a barely functioning program made by even more incompetent losers. I don't see how you could make a program needed to customize a headset and make the program screw up one of its main functionalities. It's like having an electric screwdriver, but the head is just a girthy ball that could never actually be useful.

The absolute pile that this software is makes me think Logitech likely puts the same effort into everything; therefore, I will never buy a Logitech product again and will tell all my friends to do the same.

The support team at Logitech were quick to respond and dispatch a replacement for a G915 keyboard warranty claim. Had the replacement keyboard in my hands within a week. Thank you!

This has to be the most horrid piece of software written. It crashes all the time, gives false key presses. presses random keys.
Have to restart it just to get the keyboard working again.
They spend way too much time making it pretty, instead of making it work properly.

I own many Logitech products. For literally decades I have enjoyed using them. My two latest purchases, a BRIO 4K Webcam and a Blue microphone are evidence that this company has given up and doesn't care at all about customer service.

These products are dependent on a piece of software called GHub. It is total garbage. It is Long overdue for an overhaul. Overnight, mine stopped working despite no change to the configuration. The software refuses to load.

I contacted them for tech support

Ghub fails to launch on my Mac Studio M1Max. answered
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Manuel2716
18 days ago
Ghub fails to launch on my Mac Studio M1Max. It is stuck in the animation loop. I have uninstalled and reinstalled and nothing. My mic and my camera are useless as a result.

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then came the reply

Mohammed Zain
18 days ago
Hello Manuel,

Thank you for reaching out. We're sorry to hear about your experience with the G Hub. We would request you to please try the below steps to help fix the issue you are facing:

1. Exit G HUB by clicking the G logo on the menu bar and selecting Quit.
2. Click Spotlight from the menu bar and type Activity Monitor. Look for the following processes and select Stop:
- Logitech G HUB
- lghub
- Then select Force Quit to quit this process.
3. Relaunch G HUB once those processes are stopped.

If that does not work, please uninstall GHub following the steps below and reinstall it:
1. Open Application
2. Move Logitech G HUB to trash
3. Verify LGHUB folder is gone under Users/Shared folder

In case you need additional support, please write back to us.

Best regards,
Zain
Logi G Support

I immediately replied that I had already done that.... In fact... I said that in the original request for support...

No answer.

Today I tried again. I worked with a bot and asked for a human. After several minutes of insistence by the bot that I needed to provide a product, I identified the camera. 5 minutes later, a human. Finally. I explained what happened... He immediately transferred me to "another department". I was told to wait 10 minutes and no more. if they didn't answer me in 10 minutes they would email me.

20 mins later, no answer no email and no way to plead with the other guy because he just abandoned me there.

What happed you to Logitech? I now have $500 of useless junk on my desk.

Buyer Beware!!!

headset arrives with no microphone on the 7th of august.

i go back and forth with them on emails for just under 2 weeks, constant new tickets being created, no follow up emails when they tell me to wait 24-48 hours, terrible customer support, decided to call them and get told if i want to receive anything i have to then send the headset back, wait 1-3 weeks for a refund when they receive it? asked for atleast a partial refund they said no. im unsure as to why the customer support was so bad on this side, considering i had an issue with astro recently and it went perfectly well, this on the other hand, a waste of energy. will most likely never use logitech in the future.