LogitechG Anmeldelser 139

Une vrai M. leur service support à l'IA! J'ai passé commande d'un clavier + d'un sourie, je n'ai reçu que le clavier. Impossible de retrouver la commande avec le numéro de commande et l'email (selon leur instructions), impossible de parler à un conseiller, impossible d'annuler ou de retourner: rien ne marche. 30 mn à parler au robot et à attendre un agent qui ne vient jamais. Au secours!

Ich bin völlig enttäuscht von dem Service, den sie bieten. Ich habe ein RS 50-Lenkrad bestellt #DE00900513 (kein günstiges Produkt, muss ich erwähnen). Ich habe meine Meinung geändert, nachdem ich es erhalten hatte, und wollte es zurückgeben, da mir ein Kundensupport-Mitarbeiter sagte, dass das in den ersten 14 Tagen möglich ist. 2-3 Tage nach Erhalt habe ich es zurückgeschickt. Ich habe alle Anweisungen befolgt und das Paket am 21. Februar zurückgeschickt. Bezüglich der Sendungsverfolgungsnummer wurde sie nicht aktualisiert, nachdem ich sie bei der Post abgegeben habe. Ich schrieb an den Kundensupport, an deren E-Mail, und alles, was ich bekam, war der Rat, UPS zu klären.Ich warte jetzt fast drei Wochen und habe keine Antwort erhalten, und sie haben mich immer noch nicht wie versprochen kontaktiert. Sie haben mein Paket verloren und mir auch keine Antworten gegeben. Ganz zu schweigen davon, dass sie mein Geld für das Produkt nicht zurückerstattet haben

Appli qui fonctionne 1 fois sur 10, et quand elle "fonctionne" (c'est a dire se lance) ca déconne. j'enlève les choix de DPI pour ne pas etre géné en jeu, rien ni fait j'ai toujours 3 DPI différents in game. LA PIRE APPLI CONNUE A CE JOUR

I purchased the Logitech A50X wireless gaming headset last year as a premium upgrade, and unfortunately my experience with both the product and Logitech support has been extremely disappointing.

After one side of the original headset stopped working, I contacted support. I was required to complete multiple rounds of troubleshooting — most of which I had already performed — before Logitech finally approved a replacement.

When the replacement arrived two weeks later, it was a refurbished unit that would not power on at all.

Before contacting support again, I spent nearly a week thoroughly troubleshooting on my own: overnight charging, hard resets, cable swaps, and connection checks. Nothing worked. I then reached back out to Logitech and was asked to jump through even more hoops, including recording and submitting a video showing the serial number and the device failing to power on.

Even after providing clear video proof that the replacement unit was dead on arrival, support still asked whether I was using the correct cables and even questioned whether the device was actually the new replacement.

At this point, I have spent over a month dealing with a problem that originated from a defective replacement Logitech sent me.

The current resolution offered is for me to send back the non-functional refurbished unit and wait another 10 business days after they receive it for “analysis,” which may involve disassembling the product and potentially rendering it inoperable — despite the fact that it already does not power on.

For a premium-priced headset, this level of quality control and customer support is unacceptable. What should have been a straightforward warranty replacement has turned into a prolonged, frustrating process that has wasted a significant amount of time and energy.

I expected far better from Logitech.

Wirklich schade, dass selbst Branchenriesen wie Logitech mittlerweile am Ende sind.

Die Produkte werden von Design und Funktion her nach wie vor besser und besser; leider gilt das nicht für die Qualität, die immer miserabler wird! Selbst sehr teuren Top-Modellen wie der G502 x Lightspeed kann man beim Auseinanderfallen quasi zusehen. Grifflächen nutzen sich rasant ab, der Akku hält innerhalb kürzester Zeit immer weniger und muss immer öfter geladen werden und, und, und!

Obendrein ist der früher ausgezeichnete Support heute auch nur noch ein Schatten seiner selbst. Bekam man damals anstandslos bei Problemen einfach Ersatz zugeschickt und konnte sich zumindest darauf verlassen, so versteht man bei Logitech heute darunter, gebrauchte generalüberholte Produkte zu verschicken. Diese sind angeblich getestet wie neue Produkte, weisen aber nicht nur deutlich Gebrauchsspuren auf sondern können in kurzen Tests ja gar nicht hinsichtlich des Zustands Ihres Akkus bewertet werden.

Miserabel und peinlich in jeder Hinsicht und alles unter dem Deckmantel der »Nachhaltigkeit« (sprich: guter Support ist zu teuer geworden). Eine Firma mehr die an Ihrer schieren Größe erstickt. Sollte unter dem neuen Management nun nicht alles besser werden? Offenbar waren damit lediglich die Aktinäre und nicht die Kunden gemeint ...

Ich habe eine 200+ Euro Tastatur gekauft und einige Tasten reagieren nicht Ordnungsgemäß. Habe daraufhin innerhalb der Rückgabefrist ein Support Ticket geöffnet und werde nun ständig nach irgendwelchen Irrelevanten dingen abgefragt und ich solle irgendwelche Videos aufnehmen etc. anstelle einfach Ordentlichen Support zu leisten und das Ding umzutauschen. Supporter der sich um mein Ticket kümmert heißt "Ron", antwortet etwa 1x am Tag mit irgendeiner neuen Info die er benötigt tut aber effektiv NICHTS. Habe bisher etliche Logitech Produkte Gekauft aber nach der Aktion werde ich mich in Zukunft anderweitig umsehen.

Alors c'est bien simple c'est déjection fécal codé par des shadok sous substance ne marche jamais mais du genre ou mon casque pour marcher doit impérativement ne PAS être détecté par le logiciel sinon c'est foutu K.O. technique

( pour les rigolos du fond j'ai bien un casque logitech relier au pc via le connecteur fournis dans la boite donc ravale ton commentaire médisant okay ?)

Logitech is the worst piece of software I've ever used... It never works and its a fulltime job just reinstalling the trash

I ordered a mouse and keyboard. There was a mousepad on sale for 40 euros, but I didn't get it. After asking support, I was told the promotion didn't apply to me because I used a 15 euro discount code I received for sharing my email address, so they even ripped me off. Don't buy anything from this crappy company; they spend millions on sponsorships and shit on their customers.

I recently placed an online order and selected the 2–3 day delivery option. After five days with no shipping update, I contacted customer service and was helped by Jenny P. She apologised and explained there had been a stock shortage over the festive period, which was completely understandable, and said she’d follow it up. Two days later she confirmed it had shipped, then checked in again when it was out for delivery and even after it arrived to make sure everything was okay. Thank you, Jenny P!

Unfortunately, while the products were good, I didn’t get the “wow” factor I’d hoped for, and given the price I decided to return them. I ran into several issues trying to do this online, so I contacted support again and was helped by Michelle T (Mich). She walked me through the process, provided direct links, and when I encountered errors getting a UPS return label, she followed it up and arranged for a manual label to be emailed to me instead.

Both agents were an absolute breath of fresh air, genuinely some of the best customer service I’ve experienced. It’s a shame the products weren’t quite right, as Jenny and Mich did such a fantastic job I actually felt bad asking for a refund. Thank you both!

Beware, they will take your money, send you a sh*tty email with order number (no receipt, no sale terms). The order number can't be tracked in their system. Customer care have no idea where order is and tell you to wait. Asking for cancellation and refund doesn't help. After a month or so, you get an email saying good is not available. What about your money you ask me? Well, nothing. Your money is not important! My kid bought something online before Xmas with 2-3 days delivery with his own money, a full month has passed. No product, no money, no Xmas.

Sconsiglio vivamente l'acquisto su questo sito se siete un'azienda o una ditta individuale italiana. Nonostante avessi richiesto la fatturazione con Partita IVA e mi avessero rassicurato via chat che avrei ottenuto il rimborso dell'IVA dopo la spedizione (Reverse Charge intra-UE), hanno emesso fattura a mio nome come persona fisica.
L'assistenza clienti è totalmente impreparata sulla normativa fiscale europea (VIES): mi hanno chiesto assurdi "certificati cartacei di esenzione" che in Europa non esistono, ignorando la validità della mia partita IVA verificabile sul portale della Commissione Europea.
Nello specifico:
1. Ticket #16796XXX (Logan): Questa mattina l'operatore mi aveva esplicitamente rassicurato che l'IVA sarebbe stata rimborsata sul metodo di pagamento originale dopo la spedizione. Fidandomi di questo impegno professionale, ho confermato l'ordine.
2. Ticket #16800XXX (Lexie): A spedizione avvenuta, ho ricontattato il supporto perché la fattura era ancora intestata a me come privato. L'operatrice ha continuato a chiedere un "certificato di esenzione fiscale", ignorando i miei dati aziendali iscritti al VIES, e ha chiuso bruscamente la chat in faccia senza risolvere nulla.
Ticket riaperto poi da me con un altro suo collega decisamente più gentile.
Se avete bisogno di scaricare i costi e gestire l'IVA correttamente, acquistate altrove. Statene alla larga.

Ich war auf der Suche nach einem Astro A50X und hab auf etlichen Websites gesucht. Bin dann direkt auf die LogitechG Seite gegangen dort stand es für 399,99€ drin. Zu dem Zeitpunkt war es auf 359,99€ reduziert und durch anmelden auf der Seite habe ich noch einen Coupon bekommen und nochmal 100€ gespart! Hab also nur 259,99€ gezahlt und das ist mit Abstand am günstigsten gewesen selbst gebrauchte bei eBay und Co. Waren teurer. Habe am 14.01.26 bestellt und am 16.01. kam es per kostenlosen UPS Express Versand an.
Also entgegen aller schlechten Bewertungen hier muss ich sagen es lief alles Super. Schnelle Lieferung und Absoluter Top Preis daher 5 Sterne!

I am writing to formally lodge a complaint regarding my Logitech MX Master 4 mouse and the Logi Options+ software. Despite following all standard troubleshooting steps, including:

Reinstalling Logi Options+

Resetting the mouse

Pairing via both Bluetooth and Logitech Bolt receiver

Granting all necessary macOS permissions

Using a second mouse to navigate the software

…the software still fails to detect my MX Master 4, preventing me from customizing buttons or accessing core features.

I have spent significant time attempting to resolve this issue without success. This experience has been highly frustrating, and I consider the product and software support to be non-functional as advertised.

Ne vous faites pas avoir, partez chez Steelseries ils sont sérieux et respecte leur délais d’expédition, mais logitech malheur fuyez ce site ! Vous avez gâché le Noël de mon fils bande de bon à rien. Ce sont des voleurs incompétents. J’ai commander un casque astro A50 gen 5 d’une valeur de 330€, parce que oui ils vous forcent a acheter plus chère pour avoir le plus d’avantages d’expédition qui n’existe pas ! Donc j’ai bénéficier d’une fausse promesse de livraison express de 2 à 3 jours ouvrables, Bref. Commander depuis mi-décembre, le statut de la commande n’a toujours pas changer, donc je m’attarde à comprendre pourquoi est ce aussi long.. je contact le support d’aide qui est un calvaire à avoir, le gars derrière le téléphone en avait clairement rien à faire, on m’a fait comprendre que je ne peut pas annulé la commande. J’ai bloqué mon mode de paiement et ouvert un litige. Je vais entamer une procédure judiciaire et une plainte seras déposée contre vous. Je paierais ce qu’il faut pour prouver que vous volez les gens. Je récupère mes 300€ et ils iront pour Steelseries. Ne faites pas la même erreur et regarder bien les avis avant de commander. Simplement honteux.

I ordered items from Logitech G for my son based on the checkout messaging that shipping is free and completed within 5–7 business days. However, by day 3 the order was still showing as “processing” with no meaningful update.

Trying to get help was equally frustrating. There is effectively no real-time customer service: I was pushed to a clueless AI chat bot, then waited around 24 hours for an email reply. When someone (Yanie H.) finally responded, they asked me to provide all the details again (including information they should already have if you give your order ID and personal details), despite the fact I had already supplied this in my initial message. It took three emails just to get a straightforward response.

Their eventual reply was: “Upon checking, your order is still being processed. Please be advised that order processing typically takes 3–5 business days…” This processing timeframe is not made clear during checkout, and it materially changes what customers would reasonably expect from the stated delivery window.

Overall: unclear fulfilment timelines and very poor customer support. I would not recommend ordering from them.

I am trying to return a product in line with returns policy. When I attempt to do this I am told the order number is incorrect despite it being identical to the email confirmation when product was ordered

My G502X's battery stopped holding a charge. No problem, Logitech kindly provided a replacement, all seemed well.
Now the replacement G502X has failed - completely unresponsive. Not surprising - it's remanufactured, so I've inherited another customer's failed device.
The second attempt for a replacement is completely different. No more trust - Logitech demands you send a video of the mouse not working. How stupid is that! The computer is unusable with the failed mouse. A video o me waving the mouse back and forth while the cursor does nothing is pointless. If I really wanted to make the warranty issue all I'd have to do turn the mouse off or unplug the dongle.
Logitech now assumes that the customer is lying when their replacement mice fail. That insinuation will forever alienate customers - just to save the cost of another remanufactured mouse. Logitech - is accusing your customers of FRAUD worth the lost business?

4 out of 5 items were shipped quickly, but the 5th, the RS wheel hub has still not been dispatched, and support keep telling me they’ll look into it, and then I get no updates.

I can’t use any of my order until this item arrives, when it does I may change this review.

Tilasin Astro A50 Gen 5 -kuulokkeet Logitechin omasta verkkokaupasta ja maksoin 10 e pikatoimituksesta. Ensimmäinen lähetys katosi, enkä saanut koskaan korvausta tai hyvitystä toimitusmaksusta. Sain lopulta uuden laitteen, mutta ongelmat jatkuivat eikä asiakaspalvelu vastannut korvauspyyntööni lainkaan. Viestintä loppui täysin heti, kun paketti oli lähetetty aivan kuin oletettiin, ettei asiakas enää vaivaudu. Jää kyllä viimeiseksi logitechin tuotteeksi mitä tulen ostamaan jatkossa.