lochelectronics.com Anmeldelser 248

Product never worked, no reply from their web chat, two email replies but no fix in sight

Quite disappointed because I was an early Kickstarter backer and was really excited to support this project.
Years later and I still haven't received my dishwasher.
I've tried contacting the company several times to find a solution but I've had no response.

I had to remind them that I ordered stuff that they didn't yet ship, and they ship directly from China, probably don't have a local warehouse, so even after that the shipping times are very very long.

Was delivered quickly. Product works well. Manual was clear and very helpful. Only downside is dishwasher could do with a longer power cable.

Not received it yet. I have the dishwasher and I LOVE it.

Few things: fault, size and customer service issues.

A working version of the dishwasher would be great. Bear in mind, I bought mine as I'm time poor. It has an E4 fault, and I was following the manual to fix it. I then contacted customer services as it is consistent, and have been given a weirdly long new process to follow to send the documents to their engineers. I don't know when I will have the time or headspace for this, so it's annoying.

The dimensions of the dishwasher advertised are also a bit misleading. Once the drainage pipe is on the back, and has enough room to not be knocked out of place, it means the depth is longer. It was also my mistake of overlooking the fact of the external fill-up tank needing to be stored somewhere when not in use as my surface area is compact.

The customer service email is pretty slow to reply. One of my asks about delivery wasn't answered, and I haven't been able to get through on the phone yet. I get that this is a young small company, though the service doesn't seem to live up to the cost of the products.

Have not recieved as of yet. Order placed 1.16.24

Ordered the Capsule in an “October pre-order” campaign so I was expecting the unit by the end of the month. No. January. Communication from the firm was very poor. I had to ask for updates. Very disappointing and minimal compensation for the extended delay.
I’ve had the Capsule now for a couple of weeks and I’m pleased over all. It’s larger that I expected (even though I measured before ordering) but given what the unit holds the size shouldn’t have been a surprise. Very easy to use. The set up is idiot proof. The unit runs well and is very quiet.

We are pleased with the product and will assess its performance and durability over time. However, I would appreciate improvements in the delivery process; it took a week of communication with the delivery provider to resolve an issue where the parcel was lost.

Fine, I like it.

Very happy with washer. Really cleans well even on quick wash.

Due to my stupidity I had problems getting it working. The help desk was extremely helpful and the problem was solved. What a terrific product!

Good communication from loch and delivery team. Sturdy build quality and good design neatly fits on the worktop. Also purchased the additional tank and would recommend if you are not near the sink or drain.

The dishwasher is great! The fruit and veg wash function is brilliant and useful! And I know regularly put my phone in for the uv sanitation.

Took a while to receive but when arrived I was very happy with dishwasher

The website is very easy to use and is full of all the necessary information about their dishwasher, in order to determine whether their product is ideal for you.
I love my little dishwasher, as a disabled person, it has taken away the chore of standing at the sink.

Stay away from this company!

I bought Loch Capsule as a gift for my elderly father who lives a lone and has back pain when doing the dishes. I wish I did not! What a grief to deal with this company! @Loch if you are reading this. I it with pain in my heart that I am writing this, but if you don’t change your service I hope no one will have this much grief of buying from you!

First the dishwasher arrived in May with a broken base. After emailing and waiting (they take a month or two to reply and there is little info on the website), I got an email with a Chinese instruction video of a disassembling the bottom part, then I had to test to see if there was a damage beyond the bottom shell. Luckily there was no damage to the machine. After emailing back and forth in June they promised to ship a new bottom shell. In October I did not receive anything yet, so I emailed them again. This is their reply:

//We are pleased to hear that your Capsule is functioning properly.
In response to your inquiry about the bottom shell, we've confirmed with our team that it may be quite fragile during shipment as it will be coming from our warehouse in China via air freight. While we ensure the safety of our spare parts, it's essential to note that shipping a new bottom shell via airfreight carries the risk of potential damage during transit.

With that in mind, we kindly ask if it's feasible for you to glue the bottom shell instead of us sending a replacement part. We are truly committed to our environmental values and appreciate your consideration of this aspect.

And as a token of our appreciation, we would like to offer you a $5 partial refund. It's a small gesture to express our gratitude for your support and commitment to our shared environmental values.//

So I paid €349 for a product that arrived with a damage and they are offering €5 and the suggestion to glue it together?

Then in October, the display and the pump started to disfunction. I emailed them again but there is no reply and now we are on the last of December.

In conclusion: a great idea, a cheap and poor execution and no service to support people like me who love to support start ups and sometimes they wish they did not!

I was really excited to find a small dishwasher that could be plumbed in, instead of being connected to the faucet! I have this installed under my sink and it works great for a small household!

Product does not work. They sent me a used a broken unit. I emailed and I am supposed to be sent a return label and new dishwasher. I m concerned I will not receive it before I leave for Florida for the winter. Feel like Loch does not care.

I love my Loch Capsule! It thoroughly washes my dishes in 15 minutes. I don't mind washing my dishes, but there are 2 reasons I love my Loch. First, I love that it sanitizes my dishes with super hot water. I have hard water, but the rinse aid and the hot water in the Loch prevents hard water spots. Love this! I was devastated when it stopped working after 4 months of use, but support accurately diagnosed my problem, sent me a replacement part and it is perfect again!