the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Vis mer
Selskapet har svart
We have had an excellent experience working with Brenda at Key Travel. Coordinating group travel can be challenging, particularly when travellers have different schedules and individual needs. Brenda... Vis mer
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Kontaktopplysninger
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannia
- hello@keytravel.com
- www.keytravel.com
4,6
Enestående
889 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick and Efficient Booking in an Emergency
Key Travel helped book the accommodation in Japan in seconds, which helped me a lot in an emergency situation.
27. mai 2026
Svar fra Key Travel
Thank you for leaving this review Lu and sharing how we were able to support during the emergency situation. We are glad to have been able to help.
Phone based team did an amazing job…
Phone based team did an amazing job with arranging my flight to Australia over the weekend. Excellent service!
27. mai 2026
Svar fra Key Travel
Hi James, thank you for sharing your experience with our agents and how they were able to support your travel arrangements to Australia!
Svar fra Key Travel
Thank you for the review Christian. So pleased to know about your experience and how supportive you found our agents.
Key offers a comprehensive responsive…
Key offers a comprehensive responsive travel service that works with organisations and their employees to find suitable travel options - whether shorter, simpler trips or multi country travel.
20. mai 2026
Svar fra Key Travel
Thank you for your review, Kiran. We are really pleased to hear that you value the responsive service provided by us. Supporting organisations and their employees with everything from straightforward trips to more complex multi-country travel is exactly what we aim to do. We appreciate you taking the time to share your feedback.
Booking process
Finding suitable train times was easy to navigate, I was able to book seats and preferences on the set train times.
14. mai 2026
Svar fra Key Travel
Great to know you had everything you needed to get your trip planned and booked. Thank you for sharing this with us Shelley and for the 5 stars!
Svar fra Key Travel
So pleased you had a good experience with the app and found everything simple to use. Many thanks for the review Ana.
Svar fra Key Travel
Just what we like to hear - thank you for sharing this with us MC.
Svar fra Key Travel
Thank you Sulaiman, glad to know you had a good experience.
Worse travel agent
Worse travel agent, best to book yourself directly if you can. They charge extra and provide zero service. Key-travel booked my tickets to AKL from LHR, I triple checked with them that they booked and paid extra for my seat, they confirmed it, said it cost £80 extra. Yesterday unable to check in online because of how they booked the flight, then have to check in at airport, seat has not been paid for but just requested, so airline sold it to someone else. Ended up on 12 hour flight middle seat in the middle section. Contacted helpline, no answer for 2.5 hours: now more than 24 hours later they ask me to provide proof of payment 😱. This is not first time. We are to use KT as part of employer agreements.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Key Travel
We truly are sorry to hear about what has happened and have asked Trustpilot to reach to you directly to secure some more details, to allow us to investigate this further for you.
Svar fra Key Travel
Hi Emma, thanks for letting us know about your experience and for sharing how responsive and helpful Brett was.
easy to use.
12. mai 2026
Svar fra Key Travel
Thanks Sue, glad to hear you found the booking tool easy to use. Appreciate you sharing this feedback.
as always
as always, very helpful and responsive to the inquiry and providing assistance.
9. mai 2026
Svar fra Key Travel
Thank you for the review Abner, we appreciate you sharing your experience and it is great to hear how helpful our team were.
Great online service
30. april 2026
Svar fra Key Travel
Glad to hear you have enjoyed using our online booking tool Michael. Thank you for leaving us your review.
Very easy to use the system and book…
Very easy to use the system and book the travel and accommodation within the set budget
2. mai 2026
Svar fra Key Travel
Hi Debbie, this is great to hear. We are pleased you found our booking tool easy to use. Thank you for sharing this in your review.
It was a name correction with what I…
It was a name correction with what I would call a difficult airline to deal with. It was taken on by Brenda and was just fixed. She even contacted me with an update as to how it was going.
Just watch those time zones. She called kind of early in the morning. I was already up.
1. mai 2026
Svar fra Key Travel
Hello Norman. We are so pleased Brenda was able to get the name correction sorted for you, especially when dealing with a more challenging airline. It is great to hear she kept you updated along the way too. We appreciate your note about the time zones and will be mindful of this for future contact.
Thank you again for taking the time to share your feedback.
Svar fra Key Travel
Thank you for the review Jeremy. It's great to hear about your experience.
Svar fra Key Travel
Hi Vicki, thank you for sharing your experience with Kjel. We're pleased they were able to help you so promptly, and will be sure to share this review with them.
Anita is great!
29. april 2026
Svar fra Key Travel
Hi Bonnie, thank you for your review. We will be sure to let Anita know about this glowing review!
Svar fra Key Travel
Hello Elfadil, we are really pleased to hear about your interaction with our team and appreciate you leaving us your review - thank you!
Quick and competent response and support
16. april 2026
Svar fra Key Travel
Thank you for the review Marcin! We are happy to hear about your experience with us.
Dette er Trustpilot
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