the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Vis mer
Selskapet har svart
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Vis mer
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Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Kontaktopplysninger
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannia
- hello@keytravel.com
- www.keytravel.com
4,6
Enestående
888 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Key Travel
Great to hear how we were able to assist you LC, thanks for providing a review!
excellent customer service - incontext help
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what effective teachers do with kids. It enabled me to identify my mistake, own it, and move on!
really important for a pompous, mid career professional like myself!
7. juli 2026
Svar fra Key Travel
Thank you for such a brilliant review. We are so pleased our colleague was able to help you work through the issue with patience, kindness and absolutely no sarcasm involved!
We all make mistakes, and it is great to hear that you felt supported to identify the problem, own it and move on. We will make sure your lovely feedback is shared with the team.
Excellent customer care
7. juli 2026
Svar fra Key Travel
Thanks for the feedback Sikiru, we know the team will love to read this.
Svar fra Key Travel
Thanks for letting us know how you found the online booking tool Terrill. We appreciate you sharing how easy to understand it was.
Smooth 3 Day Trip To Paris Via EuroStar
The booking process was easy and everything was as expected.
2. juli 2026
Svar fra Key Travel
Thanks for sharing your experience Frances, we're pleased to hear how easy you found everything.
Brett was super helpful
Brett was super helpful, knew answers to my questions and changed flights quickly and easily.
7. juli 2026
Svar fra Key Travel
Hi Julie, thank you for sharing this feedback on how Brett was able to assist you. We appreciate you taking time to share.
It’s easy to use and has a great team…
It’s easy to use and has a great team to support you.
30. juni 2026
Svar fra Key Travel
What a great review to read. Thank you Ahmed, our team looking forward to supporting you again in the future.
Svar fra Key Travel
Thank you for your feedback Marie, it's great to hear that you find our booking system easy to use.
Svar fra Key Travel
Thank you for your review Ishani, we are proud of the excellent service our team provides. We look forward to supporting your next travel booking!
The Key Travel Platform is so easy to…
The Key Travel Platform is so easy to use. It's just fabulous.
26. juni 2026
Svar fra Key Travel
Thank you Angela, it's great to hear that you find our platform easy to use. We look forward to supporting your next travel booking!
Thanks Jimish for getting me back home…
Thanks Jimish for getting me back home after flight cancellations.
23. juni 2026
Svar fra Key Travel
Hi Kathryn, so pleased to know Jimish was able to get you back home after those flight cancellations. It's a stressful time when those disruptions happen! Thank you for sharing this.
I am not happy with rampant flight…
I am not happy with rampant flight schedules changes that are frequently happening from time to time on each flight booked
19. juni 2026
Svar fra Key Travel
Thank you for your feedback Santino. We are sorry to hear how frustrating the frequent flight schedule changes have been.
Flight schedules are set and amended by the airlines, so these changes are unfortunately completely outside of Key Travel’s control. We do, however, appreciate the impact they can have on travellers and travel bookers.
When schedule changes happen, our team is here to help review the available options and support with any required changes to your booking. Please contact us directly with your booking details and we will be happy to assist.
We also hope you don't mind us asking, but if possible could you amend or remove your review? As the issue is something only in the control of the airlines, we would like to reduce any negative impact on our Trustpilot score by something, which although most frustrating, is not something we have the ability to influence, impact or change.
Supportive experience with Key Travel…
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my bookings. Thank you!
19. juni 2026
Svar fra Key Travel
Hi Ellen, so great to hear you describe your recent experience with us as fantastic! We'll be sure to let Rhys and their manager know about your review.
Familiar dashboard and though…
Familiar dashboard and though multistage the process worked
10. juni 2026
Svar fra Key Travel
Great to hear about your experience with our online booking tool. Thank you for leaving us a review!
Prompt attendance to issues
Prompt attendance to issues, efficiency and professionalism in the booking process by company staff.
10. juni 2026
Svar fra Key Travel
Glad to hear how our team were able to support you Olutayo, thank you for sharing your experience.
The agents always try to find the most…
The agents always try to find the most convenient and cheapest flight. They always answer kindly when we have questions.
8. juni 2026
Svar fra Key Travel
Thank you Edith for sharing your experience. It is great to read about the service you have experienced..
Clare was great to work with
Clare was great to work with. Capable and friendly, and got everything sorted out.
9. juni 2026
Svar fra Key Travel
Hi Darren, it is great to hear about your experience and how Clare was able to support you. Thank you for leaving us your review.
very fast and efficient
5. juni 2026
Svar fra Key Travel
Glad you found the service fast and efficient Fiona. Thank you for leaving us a review.
Svar fra Key Travel
Thank you for leaving us a review Lorenzo. We look forward to supporting your next trip.
Quick and Efficient Booking in an Emergency
Key Travel helped book the accommodation in Japan in seconds, which helped me a lot in an emergency situation.
27. mai 2026
Svar fra Key Travel
Thank you for leaving this review Lu and sharing how we were able to support during the emergency situation. We are glad to have been able to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.