the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Vis mer
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We have had an excellent experience working with Brenda at Key Travel. Coordinating group travel can be challenging, particularly when travellers have different schedules and individual needs. Brenda... Vis mer
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Kontaktopplysninger
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannia
- hello@keytravel.com
- www.keytravel.com
4,6
Enestående
889 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
not recomended at all
not recomended at all. we have in the organisation and booking throught them is nightmare and price are much more expensive . they do not allow to block the price and the request approval is taking complex steps.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Key Travel
Thank you for taking the time to share your feedback. We are sorry to hear that your booking experience has been frustrating.
We understand how disappointing it can be when prices change while you are waiting for approval. The approval process is set by each organisation’s own internal travel workflow, and we are not able to bypass it. This means we can only confirm a booking once approval has been received.
Airline fares are dynamic and can change in real time based on demand and availability, so unfortunately we cannot guarantee that a fare will remain the same while approval is pending. We appreciate that this can be frustrating for travellers.
In terms of pricing, the lowest fare is not always the best overall value. In many cases, more flexible fares can help avoid additional costs later, such as change fees, cancellation charges, or the need to rebook at a higher price if plans change. They can also provide more support if travel is disrupted.
We also offer specialist fares that can include benefits such as discounted like-for-like rates, longer holding periods, lower change or cancellation fees, fewer restrictions, and in some cases additional baggage at no extra cost.
We are sorry that this was not a better experience for you. If you are happy to contact us directly (hello@keytravel.com) with your organisation name and your email, we would welcome the chance to understand which part of the approvals process is causing you issue. We can take that information and review with your organisations travel programme manager to see if there are any improvements that can be made.
Anita is helpful and patient and…
Anita is helpful and patient and knowledgeable. That’s very reasssuring.
15. april 2026
Svar fra Key Travel
Thank you for sharing this Gail. We are pleased to know Anita was able to help with your booking. We'll be sure to pass your comments on to both Anita and her manager.
Key Travel Platform: Simple Booking with Great Value
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
14. april 2026
Svar fra Key Travel
Hi Chioma. It is great to hear about your experience booking your flights via our Online Booking Tool. We are so pleased you are finding the benefit of our Humanitarian fares. Not sure if you know, but we pioneered the very first specialist humanitarian airfare back in the 1980's!
Jimish provided excellent customer…
Jimish provided excellent customer service for the complexity of my flight.
7. april 2026
Svar fra Key Travel
Hello Salman. Thank you for letting us know about your experience and the excellent customer service you received from Jimish. Great to hear feedback like this. We'll be sure to let Jimish and their manager know.
Svar fra Key Travel
We appreciate you letting us know that you found our responses to be efficient and quick. Thank you for sharing Stellamaris!
My experience was very easy
My experience was easy, I received regular communication and guidance on each step in the booking process
4. april 2026
Svar fra Key Travel
Hi. We are so pleased to hear about how easy your experience was and that you were kept informed and given guidance to ensure a smooth booking experience. Thank you for sharing this!
This was my first experience with the…
This was my first experience with the Oxford staff of KT. They were efficient and helpful.
2. april 2026
Svar fra Key Travel
Hi Ala, thanks for sharing about your first experience with Key Travel. We look forward to supporting you with your next trip.
Ease of use.
4. april 2026
Svar fra Key Travel
Thanks Frances, we appreciate you taking time to leave a review.
Customer service was very helpful
Customer service was very helpful. The Agent was very professional and a real warm human voice on the other end of my call. I was very impressed.
3. april 2026
Svar fra Key Travel
Hi Gloria, thank you for your review. We feel it is important to always have the option of speaking to one of our in-house agents and are glad they were able to assist you.
Have used Bianca at Travel Key a few…
Have used Bianca at Travel Key a few times always thought they were amazing in the last month when our flights were canceled due to the war in the Middle East Bianca Shane and all the team worked tirelessly over the long weekend to find us flights so that we didn’t miss our cruise which was awesome Bianca Shane and the team have successfully secured our flights home I cannot recommend them highly enough
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Key Travel
What a lovely review to read, thank you Dorothy. We will be sure to share this with Bianca, Shane and the team. It's always great to hear this kind of feedback.
Svar fra Key Travel
Thanks Isaac, glad to know you received the support you needed and in a timely manner.
Svar fra Key Travel
What lovely words to hear about your experience Alessandro! Thank you for sharing.
It was really good and easy to use
It was really good and easy to use. Plenty of options
27. mars 2026
Svar fra Key Travel
Hi Kate, great to know you found plenty of options to support you in the booking process. Thanks for sharing with us!
Exceptional service with booking…
Exceptional service with booking process by staff especially Anita, and outstanding turnaround time!
28. mars 2026
Svar fra Key Travel
Thanks for this wonderful review Sola, we love to hear about it when our consultants provide such great support.
The representative was very responsive…
The representative was very responsive and secured my flight option within a short amount of time
25. mars 2026
Svar fra Key Travel
Glad to hear our reservations team were able to help you with your booking in a quick time. Thanks for letting us know Jibrin.
very professional and customer firendly
25. mars 2026
Svar fra Key Travel
Thank you Malgosia, we are pleased to hear about your experience and how professional and friendly you found our reservations consultants.
How my travel arrangements were made…
How my travel arrangements were made quickly, after I missed my flight due to train delays.
24. mars 2026
Svar fra Key Travel
Hi George, sorry to hear about your missed flight. We are sure that was a very stressful situation to find yourself in and we are glad to have been able to assist you. Thank you for leaving us your review.
Great experience organizing work travel
My first time using Key Travel. It was quick and easy. I appreciated the help.
18. mars 2026
Svar fra Key Travel
Really pleased to hear about your first experience using us, thank you for sharing that you found it quick and easy! We look forward to supporting your future bookings in the same way.
Amazing staff very supportive and great…
Amazing staff very supportive and great prices
19. mars 2026
Svar fra Key Travel
Love to hear this about your experience Samar! Thank you for sharing and leaving us your review.
Svar fra Key Travel
Great to hear this Madison, we will be sure to let Tamara and her manager know how much you appreciated her support. Thank you for sharing this.
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