Travelgates UK Anmeldelser 

389
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We have just booked a trip next year to Istanbul & Cappadocia. Joanna Reid was amazing. She was so helpful & extremely patient as we had to make several changes. Joanna went above & beyond & nothing w... Vis mer

Vurdert til 5 av 5 stjerner

It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good de... Vis mer

Vurdert til 5 av 5 stjerner

Thanks to Megan for sharing detail working about upcoming 2027 holiday planing ideas, worth for trying n looking alternate option. If I say in single sentence : NO MESS NO STRESS !! Thanks travelgat... Vis mer

Vurdert til 5 av 5 stjerner

Ashley was very knowledgeable and helpful, she was as so patient and took her time to assist me on what I wanted. I would 100% recommend. I was concerned as never booked a holiday through WhatsApp bef... Vis mer

Informasjon om virksomheten

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Skrevet av virksomheten

Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!


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4,8

Enestående

TrustScore 5 av 5

389 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 85 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(389)

277 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Megan had the mission of finding me a…

Megan had the mission of finding me a holiday . I knew exactly what I wanted and she was very patient with me . Unfortunately I had to put everything on hold but will definable come back to Megan when I am ready

19. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ashley was very knowledgeable and…

Ashley was very knowledgeable and helpful, she was as so patient and took her time to assist me on what I wanted. I would 100% recommend. I was concerned as never booked a holiday through WhatsApp before but it was seem less. 10/10

9. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Istanbul & Cappadocia

We have just booked a trip next year to Istanbul & Cappadocia. Joanna Reid was amazing. She was so helpful & extremely patient as we had to make several changes. Joanna went above & beyond & nothing was too much trouble. We are planning a few trips next year so will definitely be contacting Joanna again.

2. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

It was just a general query but Megan…

It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good deal. Still to decide on next steps but Megan has made an impression and I wouldn’t hesitate to contact them again and go ahead with bookings - thanks for being so helpful!!

5. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been dealing with Veronica Brown…

I have been dealing with Veronica Brown for just over a week and she has been very professional and replied as soon as possible with any questions I had over our vacation. She went above and beyond to accommodate us. We have booked with her today and feel her confident with her service. I defo recommend her

29. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had a wonderful experience speaking…

I had a wonderful experience speaking with Hannah. She was extremely kind, helpful, and understanding, and she patiently answered all of my questions. She took the time to explain everything clearly and made me feel comfortable and well supported throughout the conversation.

Thank you so much, Hannah, for your excellent customer service and for being so helpful. I really appreciate your time and kindness. Highly recommended ur service ⭐⭐⭐⭐⭐

26. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

⛔️DO NOT USE!!!!⛔️

DO NOT USE. Booked a trip with them to krakow with the auschwitz trip included. They SEND VOUCHERS NOT TICKETS you need your driver/tour guide to valid them to get your tickets. Thing is our coach/tourguide never showed up. We did not know about the vouchers until we made our own way there. Could not be exchanged without tour guide. Called the company not helpful just resent info. Also info was poor no time for pickup from hotel. We then called the ticket company only for them to tell us the tour had been cancelled a few days ago, the company didnt tell us. They then found us another tour for our last day only to receive another cancellation. Yet I could go on numerous websites buy tickets for extortionate amounts of money! So basically they dont want to pay that price. So basically the trip we paid for we haven't received and they think a refund for the tour is reasonable! DO NOT USE THIS COMPANY, poor communication, shocking lack of information given to you and you have to chase them for basic things! Shocking!

26. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Travelgates UK

Dear Sharon,

Thank you for sharing your feedback. We are genuinely sorry that the Auschwitz tour experience did not go as expected, and we completely understand how disappointing this must have been during your holiday.

However, we would like to clarify a few points for transparency.

Before your journey even began, our team was in contact with you to ensure that everything was properly arranged. We assisted with your hotel check-in, provided the necessary check-in information and codes, and made sure you had the relevant details in place before you travelled. Throughout your trip, our team remained available to assist you with your arrangements.

The Auschwitz tour was arranged through a third-party supplier. Unfortunately, the supplier did not inform us in advance that the original tour had been cancelled. We only became aware of the issue when we contacted them to investigate why the scheduled tour had not taken place.

Once we became aware of the situation, we did not simply leave you without an option. Our team immediately worked to find an alternative tour for you. Unfortunately, the alternative arrangement was also subsequently cancelled by the Auschwitz tour provider. This was completely outside our control.

We fully understand that you had paid for this experience and were disappointed that you were unable to take the tour. We also understand that seeing other websites offering tickets may have made the situation even more frustrating. However, the cancellation was a decision made by the tour provider which we alternatively booked was costly too, which they cancelled, and it was not something we had prior knowledge of or could control.

We would also like to clarify that our team did not simply wait for you to contact us before taking action. When you advised us that you would come back and contact us regarding the matter, we did not want to spend the remainder of your holiday repeatedly messaging you and adding further stress to your trip. While you continued enjoying your holiday, we were working internally with our management team regarding the outstanding matters, including the refund and the possibility of additional compensation and a complimentary tour voucher for a future trip.

We also want to address the comment regarding communication and having to chase us for basic information. Before you even started your journey, our team made sure that the essential arrangements were in place, including your hotel check-in information and the necessary details for your trip. Our intention throughout was to ensure that you could travel with the information and support you needed.

At TravelGates UK, we work hard to ensure our customers can enjoy their holidays and create great memories. Unfortunately, when a third-party supplier cancels a tour at short notice, particularly due to circumstances outside our control, there are limitations to what we can change ourselves.

In this particular situation, the Auschwitz tour provider cancelled not only your tour but also affected a number of other travellers. Despite this being outside our control, we remained by your side, continued communicating with you, investigated what had happened, and actively worked to find an alternative rather than leaving you stranded without assistance.

We are sorry that the experience did not turn out as expected, and we completely understand your disappointment. At the same time, we hope this clarification demonstrates the efforts our team made throughout the situation.

We wish you a safe journey home and hope you have a smooth return flight.

Thank you
Team TravelGates UK.

Vurdert til 5 av 5 stjerner

I’ve had a great experience looking…

I’ve had a great experience looking into my special holiday with Veronica. This is the first holiday with me and my boyfriend’s children and we are celebrating our 50th birthdays. Nothing has been too much trouble even though I have gone back so many times. Highly recommend travel gates and Veronica is wonderful.

18. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I can’t recommend Hannah at Travel Gates highly enough! She has been absolutely amazing from start to finish. She has been so thorough, professional, and incredibly helpful throughout the whole process.
Nothing has ever been too much trouble for Hannah, and she has been so quick to respond to my many messages, questions, and queries. She has made everything feel so easy and stress-free, and I’ve always felt that we were in safe hands.
Hannah is an absolute credit to the Travel Gates team, and her customer service has been exceptional. Thank you so much for all your help, patience and hard work — it really is very much appreciated! Andrea T ❤️✈️

19. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The Staff named HANNAH helped me with…

The Staff named HANNAH helped me with everything in my booking and finding the best package for my family. Thanks so much very helpful and polite dealt with me in the best way. Really great well mannered staff named Hannah well done to her xx

17. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is the very first time in my 76…

This is the very first time in my 76 years that I have booked a package holiday, in fact I have just booked 2 with Susan Parker at travelgate UK. My first holiday which is to Tanzania and Zanzibar in March 2027 went amazingly well !! Susan took the time and patience to help find me the perfect holiday for me. I was so impressed I booked my second holiday to Srilanka with Susan and I will be going in 5 weeks time. How is that for service ? Brilliant !! I will definitely let Susan Parker take care of my future holidays from now on.

10. september 2026
Anmeldelse skrevet uten oppfordring

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