Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Vis mer
Selskapet har svart
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Vis mer
Selskapet har svart
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Kontaktopplysninger
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannia
- hello@keytravel.com
- www.keytravel.com
4,6
Enestående
887 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy and professional booking service for business travelers
Quick and easy booking process, just neee to save quote and let my financial department raise a purchase order to proceed with payment. Very intuitive and easy booking tools for searching, booking, and handling flight, accommodation etc
15. august 2026
Svar fra Key Travel
Thank you for sharing your feedback, we were pleased to read how quick and easy you found the booking process. We appreciate you taking time to leave us a review!
Key Travel helped me arrange travel…
Key Travel helped me arrange travel efficiently, and the booking process was straightforward. The team was professional and responsive, providing support whenever needed. The travel options were suitable for our organization's requirements, and overall I had a positive experience using their services.
13. august 2026
Svar fra Key Travel
Hi Ismail, thank you for sharing such detailed feedback on your recent booking experience. We were pleased to read about your positive experience and look forward to supporting your next booking.
Svar fra Key Travel
Thank you for your review Calum, we are pleased to hear that you enjoyed using our booking website.
Seamless response to requests
Seamless response to requests. Satisfactory service delivery.
12. august 2026
Svar fra Key Travel
Hello Tolulope, thank for sharing your feedback on how you found our support of your booking. We appreciate you taking the time to do this.
Very helpful
11. august 2026
Svar fra Key Travel
Hi Zuzana, we appreciate you sharing this feedback. We love to hear how helpful the team have been!
Svar fra Key Travel
Great to hear about your experience Catherine. Thanks for sharing how quick and helpful the team were in assisting you.
Svar fra Key Travel
Hi Bhim, thanks for sharing your experience with our reservations agents, we appreciate you taking time to leave us a review.
Timely response
7. august 2026
Svar fra Key Travel
Hi Rosa, we appreciate you sharing your experience with us and are pleased to hear how timely you found our responses.
Flight booking via KT Online
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email request for quotes). However, the reply to my email was helpful and friendly and, once back on KT Online, it was very easy to find airfares and book flights. Also, I used the chat option to find out why one airline that operated that route wasn't showing and the reason was explained by an agent swiftly and clearly.
1. august 2026
Svar fra Key Travel
Hi Lynn, thank you for your thoughtful review and for sharing such detailed feedback. We are sorry that you experienced some initial issues with your account access and the time taken to receive a response to your quote request. As you suspected, we do deactivate dormant accounts for security purposes.
We are pleased to hear though that, once resolved, you found KT Online easy to use and that our team was able to explain the airline availability clearly and promptly through chat. We really appreciate your patience and are glad the overall experience was a positive one.
Very prompt response and feedback.
31. juli 2026
Svar fra Key Travel
Hi Jonah, thank you for your review. We are delighted to hear that you received a prompt response and helpful feedback. We really appreciate you taking the time to share your experience.
Good service
Good service. Sometimes website a bit challenging but a very good company.
3. august 2026
Svar fra Key Travel
Thank you for your five-star review and your kind comments Ronald. We are pleased to hear that you have had a positive experience with Key Travel. We also appreciate your feedback about the website and will make sure it is shared with the relevant team.
Easy to use
Easy to use, reliable. And the people involved are helpful if there are specific issues to overcome.
29. juli 2026
Svar fra Key Travel
Hi Billy, thank you for leaving us your feedback . It is great to know that you found our booking tool easy to use and when you needed some additional support you found our team helpful.
The support was great
The support was great, all the time with disposition and patience.
24. juli 2026
Svar fra Key Travel
What a lovely review to read! Thank you Camila.
The service is quick and timely…
The service is quick and timely delivered for my request.
24. juli 2026
Svar fra Key Travel
So pleased we were able to support your request in the quick and timely manor you described Alemayehu. Thank you for sharing your feedback.
Svar fra Key Travel
Thank you for sharing your feedback Cameron. Great to hear how Tamera was able to support you. We'll be sure to let her manager know!
Anita Vu and Erin were prompt
Anita Vu and Erin were prompt. Anita was patient and super helpful as always
23. juli 2026
Svar fra Key Travel
Thanks for leaving this review Sam, we'll be sure to let Anita and Erin's manager know about the positive experience you had and we are pleased they were both able to help you get everything sorted.
Svar fra Key Travel
We appreciate the review Renfei. Thank you for sharing your experience.
Very timely responded
15. juli 2026
Svar fra Key Travel
Hi Gunawardena, we are happy to hear about your experience and how our team were able to support. Thank you for leaving us your review.
It took several iteration but got done…
It took several iteration but got done in timely fashion.
18. juli 2026
Svar fra Key Travel
Hello Vahe, thank you for your review. We are pleased we were able to get everything resolved within a timely manner, although we appreciate it took a few iterations to reach the right outcome. Your feedback is valuable and will help us continue improving the experience for our customers.
Svar fra Key Travel
Great to hear how we were able to assist you LC, thanks for providing a review!
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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