Keepmoat Anmeldelser 4 924

We're convinced our Hazel will be perfect when we get in. But right now there are a lot of things that need finishing/completing before we can move in. Kelly is now on the case and we are feeling a lot more confident now.

The house is lovely, it has its snags but which house doesn’t. However, trying to get this developer to do ANYTHING is exhausting, boring and an absolute battle. The garden is slightly sloped and supposed to be permeable, however the bottom half of our garden is absolutely sodden when it rains so the grass has died, both gardens either sides lean into ours and we have a garage right at the back so where is the water supposed to go? They’ve designed 3 gardens worth of water (rain) to fall to the lowest point and then stopped it dead by putting a flat base for a garage. Although there is an active stage 2 complaint and our shared owner have agreed work needs to be done ie a French drain and returfing the back dead bit. Keepmoat have repeatedly ignored this complaint and when they have corresponded they’ve said technical team said no, however the site manager and operative both agreed work needs to take place. They tried everything to redirect responsibility, the dog; the trampoline, the maintenance. Instead of just accepting responsibility that they have given us a garden that is not fit for purpose.

They seem to think I would be gaining significantly by having half the garden dug up and returfed in the middle of summer. Ridiculous.

It was a great experience working with Diane. She was patient, professional and resourceful in every way.

Emanuel was amazing, he touched up everything we needed. Ensured the properly was all done correctly, gave me tips to keep up, really nice fella! Pleasure to have around!

The sales executive was incredible, very supportive, caring, and knowledgeable about his work. He was very helpful throughout my journey till last day of completion. U

We still do not know exactly where Plot 23 is, even after 4 visits to the office, which has been an 8 hour round trip each time.

I would like to thank Danielle from Keepmoat Poppy Place, Driffield as she has been amazing with her advice and answering all our concerns when helping us on start our journey to finding our dream forever family home.

We recently purchased the Kilda house on the Millwood estate in Kilbirnie at the end of October. As experienced purchasers of new builds properties over many years, we wanted to find a house that was going to be our final home as part of a retirement plan. We definitely found the one that was just perfect in every way for us. I can honestly say that Keepmoat Homes has been our best house to date. The attention to detail & quality within our house design/layout has been of the highest standard. Keepmoat offer a wide range of stunning contemporary, minimalist & modern options for their kitchens, bathrooms, etc during the purchase process. I can honestly say that our experience from our first visit, to moving in, to aftercare has been of the highest standard from all the team who have supported us in our new chapter. The aftercare from the team has been very exceptional, especially from Craig site manager, Mark assistant manager, Ashley customer services, Linda in the sales office. All the team on site have been very helpful & supportive with any problems we’ve encountered with snagging issues. Kevin also has been amazingly supportive with any problems we encountered over the past 6 months. Any worries or concerns from us was met with empathy, compassion & enthusiastically acted upon by all the team. Any problems at all big or small the team are always happy to help. We would definitely highly recommend Keepmoat Homes

Exceptional James

My experience with James from customer care at Keepmoat was total satisfaction.

James arrived for a very routine job but once alerted to an existing problem - which was far more complex did not pass the buck as often is the case and saught resolution with vigour and good cheer, (going above and beyond his call) demonstrating clear experience, expertise and good judgement. Many thanks James 5 Gold stats

Emanuel was professional and helpful

We don't normally leave reviews but have to say Oliver Morson did a brilliant job for us. Help us to solve the bathtub panels as well which we were struggling to find a solution to it. He done a very detailed job in terms of sealing our vinyl floor in the bathroom. Would highly recommend him.

James has been twice to my property to complete works. He is professional and friendly and completed works to a high standard. Appointment times were kept and work completed in a timely manner. Asset to Keepmoat

We moved in on the 1st of December 2025 and as you’d expect we’ve had a few little issues with our new build.

Both Clint and Jessica ( Garden City estate ) have been exceptional… they’ve gone above and beyond on multiple occasions and really supported us through this stressful time.. and fixed / managed our snag list promptly and we couldn’t be happier with the results

If you guys read these I’d like to thank you both for your help & support the customer service you have delivered has been perfect !!

Very welcoming, good knowledge of the project and understanding our timescales and logistical issues ie expat currently living overseas.
Follow up communications both good and clear.

Lovely experience, very well mannered and happy to help

Emanuel was very polite and professional ✅

I needed a couple of touch ups on the house when I moved in which Keepmoat sorted straight away. Cat, who came to do the job, was lovely and did a wonderful job. Thank you so much.

Andrejus attended my home to carry out repairs. His work was very professional, very neat and tidy and explained everything thoroughly in confidence.
Very polite and friendly. He ensured that all repair work was carried out professionally and to top standards. I had regrout and resealing done in the shower cubicle, the finished work was amazing, very neat. I also had 2 door handles that were not catching and he fixed those too. He also stabilised 2 man holes in the garden which were unsafe due to incorrect screws originally used. These are now safe and secure. Also gave me advice on adding some top soil to bring the ground to cover level. Absolute top bloke, went above and beyond. Thank you very much!!
Emma, corker bottom

Keepmoat technician Andrejus was very brilliant in my home, he was sent do what seemed to be a minor repainting around my extractor fan but he scrapped the walls and did a marvelous job in my bathroom. I will surely recommend him.