Persimmon Homes Anmeldelser 12 663

Maria and Greg very helpful.
Pete on site also very helpful.

Sales staff were welcoming , helpful and efficient. Kate took time to explain in areas where I didn’t understand.

Recently had some warranty work completed one some interior doors. Excellent work from the two persimmon lads Nick Threadgold the joiner and Gary Haggerty the painter/patcher. 5 stars to both lads.

Amanda at Castleton Grange has been fantastic so far with our house purchase. She has been so unbelievably helpful and accommodating. She has made our purchase so far very smooth and exciting.

If I could give a 0 I would.
The customer experience from the sales team has been ridiculous from the get go. Both Sion and Mary from the willowfields site, the customer care team and the member of management Morwennawe have all been equally atrocious. From outright lies to an overall lack of ownership, empathy and common human decency. We have had no issues that we haven’t had to chase up multiple times. We have had every issue imaginable and this whole experience has turned into a costly nightmare. There was over 110 defects- ongoing and we have just waited 6 weeks to have a shower sealed. The communication is non existent unless you chase it up. We were not told about social housing within our phase, then lied to when they tried to justify not telling us the tenure of the properties under GDPR. When in this case GDPR would not apply. The house was in such a state when we were given the keys the site manager openly said it was ridiculous that we were given them in this condition. Later we were advised by staff that this was rushed so staff could obtain end of year bonuses. Several bags of rubble had to be removed from the property prior to flooring being fitted and I could not enter the property due to the dust affecting my health. Wrong utilities that we had paid additional amounts for were not fitted. Everything has went wrong that could have. Persimmon after weeks of complaint have advised that we have not suffered material or financial or material distress, I would beg to differ. They are only interested in sales and do not care about anything else you may experience. I have made several prospective buyers aware and will continue to do so. I would never have bought if I had known what their aftercare and complaint handling was like and wish I could turn back time.

We’ve just bought our first home and are so happy we chose Persimmon Homes. Constable Vale is such a lovely development! Most of all I’d like to thank Megan, who was our Sales Advisor and guided us through this whole process, she was a breath of fresh air. As we’d not done this before we were unsure of the process but Megan made this so easy and straight forward. Thank you!

Excellent! They came to sort a leaking in the bath.
Mark and Paul were very punctual and kind.

They did their job very well and left everything clean.

5 + stars.

A highly responsive and co - production oriented service.
Once again, Lee Shuttleworth and Nicky @customer care did not fail to deliver. We continue to be very satisfied with your ongoing support!
Thank you for fixing our issues promptly and including us in the decision making of the repairs we needed. We continue to be extremely happy 😊

Wow we were so happy with the way Matt handled our experience. Matt could not have done more for us he was friendly & knowledgeable and because of his professionalism we purchased a house from you.
Thank you so much Matt.

Bogdan came out to do a few touch ups of a few snags we had raised previously. Our customer service rep Lucci was very efficient and same someone out within a week of our request. Our main request was for a few cracks to be filled and some mastic to be re-done, not only did Bogdan complete this, he went round our house and filled in any other issues we missed including adding WD 40 to our squeaky doors, he went above and beyond and even stopped to play our dog :)

Bought a new home this past October. The sales team was absolutely fantastic. The customer service team also have been extremely helpful (Natalie). And the guys who came to fix all the little details in the house were absolutely phenomenal (Jim, David and Jerry).

Had Brett f and Brett c . Thankyou so very much for the work you guys have done . 100% persimmons have been amazing from buying from you to the end product thankyou guys .

MARIUS BARBULESCU WAS VERY HELPFUL AMD KNOWLEDGEABLE FOR SORTING OUT OUR ISSUE WITH THE RADIATOR IN MY HOUSE. VERY MUCH HAPPY WITH HIS VISIT.

Kevin at Persimmon orchard gardens has been so helpful over the past few months. We have had ALOT of problems with our house and he has been a constant help. We are still going through the snags even after 5 months of living here and its been really upsetting having so many issues with the house but kevin has been amazing. Millie in cust care also. I torture that girl almost every day with new issues that arise. We have had lots of snags. We still find things constantly. Its not been a great journey but millie has been helpful and calm throughout. Even when i have been furious at the state of this house she has been great. I think persimmons need more people like them.

Terrible issues with excessive radio noise from the builders, who like to swear and shout quite loudly when they aren’t wailing along to the radio - can be heard inside the house with all doors, windows and vents closed so may also be to poor build quality- several complaints put into Persimmon who then said they changed the site to a no radio site as they agreed the noise was excessive. This didn’t stop the issue so kept email the office and director Dean Finch, but they seem to have blocked my emails as these now bounce back. Complaint made on here instead and they said the office had been informed and they would get back in touch and unsurprisingly this never happened.

Terrible mess including dangerous sharp nails and screws repeatedly thrown onto our drive and rubbish from their lunch left to fly around the street and in our garden.

Still haven’t fixed the paint/ render on the front wall of our house since we moved in in Sep 2024.

The bin area has still not been built.

Were told when we bought we would have to use Fibrenest broadband but would soon have lots of other options. This still hasn’t happened and Fibrenest is a poor service that frequently drops out and has been off for 2 full days within the last month.

I would never recommend Persimmon to anyone under any circumstance.

Today Frank attended to fix our ceiling. He was professional and talked through everything he was going to do. He did a fabulous job. Thanks Frank!

Great service and constant communication throughout the buying process

We recently moved into our new home at Coseley New Village and felt it was important to share our experience.

From start to finish, the process with Persimmon Homes has been very positive. Buying a new build can sometimes feel daunting, but the support and communication we received throughout made everything run smoothly and gave us real confidence in our purchase.

Since moving in, we have been extremely happy with the quality of our home. There have only been very minor snags, which is to be expected with any new build, and these have been minimal. The overall finish and attention to detail throughout the property really shows the level of care and effort that has gone into building it.

A special mention must go to Sanj, the Site Manager at Coseley New Village. He has been absolutely outstanding. He is always approachable, professional, and incredibly helpful, taking the time to guide us through any queries and ensuring that any issues are dealt with promptly. It’s clear that he takes great pride in his work and genuinely cares about the homes being delivered and the people living in them.

We would also like to give a special mention to Charlene and Audrey at the site office, who are always a delight to see and catch up with. Credit must also go to them for their consistently friendly, welcoming, and helpful approach, which really adds to the overall positive experience of visiting the site office.

We will also be completing the NHBC survey and leaving feedback on other platforms, as we believe good service and quality work should be recognised.

Overall, we are very happy in our new home and would not hesitate to recommend Persimmon Homes to friends and family.

Richard Newman came to put up my house number on the wall. He did this perfectly. He asked me if there were any other issues and I asked him for a little paint so I could paint over scuff marks made by my removal company. Richard offered to do the repairs for me and did these brilliantly.
He was extremely polite and a tidy worker. Thank you.

Chris is a great guy, always professional & thorough. Thanks again.