Fast delivery - a item was damaged in the box - so contacted straight away within a hour I had a response asking me for details which were sent straight away and less than a hour after had a resp... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Je souhaite partager mon expérience très positive avec cette marque de poussette. J’ai rencontré un problème avec le châssis de ma poussette, mais le service client a été vraiment au top. Bien que les... Vis mer
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Phoebe was honestly heaven sent, she assessed our situation and was supportive through out. She provided option for solutions and made it easy for us to make a decision and ultimately resulting a po... Vis mer
Selskapet har svart
Ironically we didn't keep the pram we ordered as it wasn't quite right for us. It's totally personal preference and you have to get the right pram for you so nothing against the company or product on... Vis mer
Informasjon om virksomheten
For all parents on their journey.
Skrevet av virksomheten
- Parenting made affordable.
- There’s a lot to buy for baby, so your money needs to stretch as far as it can. We’ll help you boss your budget with affordable prices, product bundles and helpful advice.
- A brand you can trust.
- When it comes to baby, it’s important that you can put your trust in the things you use. That’s why our products come with a 4 Year Warranty, and we test everything rigorously.
- Styling out the everyday.
- Our range is designed to provide possibilities no matter what your budget or lifestyle. We’re committed to offering stylish parenting solutions at the right price.
- Making life easier.
- We make shopping simple, with easy to understand product information, live chat & WhatsApp assistance, plus stress-free services like Free delivery on orders over £50.
Kontaktopplysninger
Atlantic House, Atlantic Close, Swansea Enterprise Park, SA7 9FJ, Swansea, Storbritannia
- contact@icklebubba.com
- www.icklebubba.com
4,3
Enestående
5k anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Ickle Bubba
Hi Millie,
Thank you for your feedback, and we’re sorry to hear about the delay and issues with tracking your parcel. We understand how frustrating this can be and appreciate you bringing it to our attention.
Your comments have been noted and will be shared with the relevant team to help us improve our service going forward.
Warm regards,
Team Bubba
Customer services
Fast responses, really informative and helpful. Thank you for your support
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Eloise,
Thank you so much for your kind review! We’re really pleased to hear you found our customer service fast, informative, and helpful.
We truly appreciate your support, and if you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Thank you Lahara
Lahara in customer service went above and beyond to help me. Excellent communication and resolved my issue without delay. Thank you
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Danielle,
Thank you so much for your lovely feedback! We’re really pleased to hear Lahara was able to help you so quickly and that your issue was resolved without delay.
Your kind words mean a lot, and we’ll be sure to pass them on to her. If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
I had the wrong item delivered but it’s…
I had the wrong item delivered but it’s a simple message on WhatsApp and another one is being sent, great customer service
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Julie,
Thank you so much for your feedback! We’re really pleased to hear the team were able to quickly sort this for you via WhatsApp and get the correct item arranged.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Brilliant customer service
Very efficient, kind & helpful. Lahara is a brilliant asset to the company & provide with with above & beyond customer service.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Emily,
Thank you so much for your lovely review! We’re delighted to hear you found the service efficient, kind, and helpful.
Your kind words about Lahara truly mean a lot, and we’ll be sure to pass this feedback on to her. We’re so pleased she was able to provide above-and-beyond customer service for you.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Unsafe Car Seat
I am extremely disappointed with my experience with Ickle Bubba and feel other parents should be made aware of the potential safety concerns.
After only 2.5 years of use, our Ickle Bubba Rotating Car Seat — a product advertised as lasting much longer — has become completely unsafe through no fault of our own. The polystyrene inside the headrest has come away and snapped entirely, which is incredibly concerning in a product designed to protect children.
While Ickle Bubba initially offered a replacement of the same seat, I refused because I have absolutely no trust in the safety or quality of this product anymore after this experience. They then asked whether I would consider another item from their website, but this was of little use given that most of their products are aimed at much younger babies, not a child over 2.5 years old.
I am hugely unimpressed with both the durability of the product and the overall resolution offered. A car seat is not something parents should have to question the safety of after such a short period of normal use.
I would strongly recommend that all parents thoroughly check their Ickle Bubba Rotating Car Seat for any signs of damage or weakness.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Shannon,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We completely understand how concerning this situation must have been, especially when it involves a product designed for child safety.
Customer safety is always our top priority, which is why our team acted quickly to offer a replacement seat as soon as the issue was reported. We’re sorry that the resolution offered did not restore your confidence in the product or meet your expectations.
We also appreciate your feedback regarding the alternative options discussed and understand your frustration. All feedback relating to product durability and customer experience is taken seriously and shared internally with the relevant teams for review.
We’re sorry again that this experience has left you feeling disappointed.
Warm regards,
Team Bubba
Because I sent an email with a request…
Because I sent an email with a request which was acknowledged and dealt with to my satisfaction.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi James,
Thank you for your kind feedback! We’re really pleased to hear your request was acknowledged and dealt with to your satisfaction.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Car seat fault resolved with no issues
My husband bought a bundle directly through Ickle Bubba when we had our son, but typically lost the proof of purchase.
All the products we got have been fantastic and they are such great quality, however the 360 car seat developed a fault recently.
I contacted Ickle Bubba in the hopes they could locate our order, and I spoke to two people - Phoebe and Lahara.
Despite us not having proof of purchase, they were able to locate our order and have arranged for a replacement car seat to be sent out to us ASAP. The whole process was professional and quick, and we are so thankful that we are getting a replacement seat!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Bronwyn,
Thank you so much for your lovely review! We’re really pleased to hear Phoebe and Lahara were able to help locate your order and get a replacement car seat arranged quickly for you.
It’s great to know you’ve been happy with the quality of your products overall, and we truly appreciate your patience and understanding while we resolved the issue. We’ll be sure to pass your kind words on to the team.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Very helpful and resolved my issue…
Very helpful and resolved my issue quickly
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi there,
Thank you so much for your kind review! We’re really pleased to hear the team were helpful and able to resolve your issue quickly.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Would never order from this company…
Would never order from this company again. Pram arrived with deep scratches to front, clearly damaged goods. I asked for compensation/discount if I kept goods, bearing in mind cost was £209 and I cud get this second-hand online with no damage for approx £100. I took 15% refund which is something I suppose, but I wud never ever order from this company again having received such damaged goods being sold as new.
22. mai 2026
Svar fra Ickle Bubba
Hi Julie,
Thank you for your feedback, and we’re very sorry to hear your pram arrived in this condition. We completely understand how disappointing this must have been, especially when purchasing a brand new product.
While we’re pleased we were able to offer a partial refund as a resolution, we’re sorry this experience has left you feeling let down. This is certainly not the standard we aim to provide, and your feedback regarding the condition of the item has been noted and shared internally.
We do appreciate you giving us the opportunity to resolve this for you and are sorry we were unable to leave you with a more positive experience overall.
Warm regards,
Team Bubba
Had a question about a product and…
Had a question about a product and Lahara was very quick to respond and kind in her answer. Thank you!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Saffron,
Thank you for your lovely feedback. We’re really pleased to hear that Lahara was able to answer your question quickly and provide such a positive experience. We’ll be sure to pass your kind words on to her.
If you ever need anything else, we’re always here to help.
Kind regards,
Team Bubba
Advertised discount error resolution
Having found a discrepancy with a pricing on a Facebook website I chose to contact customer services, initially via on line chat then via WhatsApp so information, screenshot and links could be shared.
I liaised with Lahara who, whilst remaining professional, still managed to exude a warm and welcoming communication style.
Thankfully Lahara was able to resolve the issue identified and also arranged for the advertised discount (incorrectly denoting too much discount) too be applied to the purchase of the preferred stroller.
Thank you Ickle Bubba and thank you Lahara, very impressed with the service provision and ease of issue resolution.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Alyson,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you were able to get in touch with our team easily and that Lahara was able to support you throughout the process.
It’s great to know the issue was reviewed and resolved promptly, and that the correct discount was applied to your chosen stroller. We’re especially glad the communication felt both professional and approachable, that balance is something we always aim for.
We really appreciate your kind words and your feedback.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Team Bubba
Very happy!
Easy to put together! Great appearance overall with the style and colours - excited to use both buggy and car seat! Great delivery service.
12. mai 2026
Svar fra Ickle Bubba
Hi A Mitharo,
Thank you for your lovely feedback. We’re so pleased to hear you found everything easy to put together and that you’re happy with the overall look, style, and colours.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Team Bubba
Good product, poor delivery
Ordered online, seamless and efficient process, good price, all you wanted.
Comms before delivery was good, on the day of delivery I had an email to confirm the estimated time. That came and went. I then received notification of delivery that had been signed for, imagine my shock....and concern due to the simple fact...it had not arrived. Multiple calls between Ickle bubba who referred us to Fed EX. This is where it got interesting, Fed EX claimed it had been delivered and inferred we were lying. Door cam...nothing, rear cam nothing and most of all no pram!!
Driver claimed he had delivered, Fed EX promised to investigate and call back at 4pm...no call.
Cut to the end, at 6pm we re eive a call from a stranger who got home to find a pram on his doorstep (could've been awkward!!) And this was on the other side of town. The only thing they got right was the town.
A real shame about this experience e because the product is brilliant but I suggest not using Fed EX.
12. mai 2026
Svar fra Ickle Bubba
Hi Chris,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the ordering process straightforward, the communication clear, and that you’re happy with the product itself.
That said, we’re very sorry for the stress and confusion caused by the delivery experience. We completely understand how concerning it must have been to receive a delivery confirmation for an item that had not arrived, especially after being told it had been delivered correctly.
We sincerely apologise for the inconvenience caused and appreciate your patience while this was being looked into. We’re relieved the pram was eventually located and safely reunited with you, although we recognise this should never have happened in the first place.
Your feedback regarding the courier service is appreciated and will certainly be passed on internally for review.
If you ever need any further assistance, please don’t hesitate to get in touch.
Best wishes,
Team Bubba
I sent it back
I sent it back. It doesnt have a bar in the middle which I dont think is very safe, also you can either lye them flat or sit them up. No in the middle. Its fiddly to collapse the pram as well. It also doesnt have a bit to fold the pram you have to put a belt around it to hold it together which is a bit fiddly and annkying and its not very stretchy.
11. mai 2026
Svar fra Ickle Bubba
Hi Catherine,
Thank you for taking the time to share your feedback. We’re sorry to hear that the pram didn’t meet your expectations and that you found certain features unsuitable for your needs.
We understand that ease of use and feeling confident in the design are both very important when choosing a pushchair, so we’re disappointed to hear that you found the folding mechanism and recline options frustrating.
We appreciate you sharing your experience, as feedback like this is valuable and helps us continue to improve our products moving forward.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch.
Thanks again,
Team Bubba
Good quality and easy to use
Good quality and easy to use
Easy to order and precise delivery
11. mai 2026
Svar fra Ickle Bubba
Hi Shaun,
Thank you for your lovely feedback. We’re so pleased to hear you found the product straightforward to use and that the ordering and delivery process was smooth from start to finish.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Team Bubba
Great swift delivery👍
11. mai 2026
Svar fra Ickle Bubba
Hi Kayleigh,
Thank you for your feedback. We’re so pleased to hear your order arrived quickly and that everything went smoothly for you.
We really appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help.
Best wishes,
Team Bubba
Lahara IS AMAZING
I emailed Ickle bubba with issues regarding my highchair, Lahara quickly responded and directed me on what i needed to provide and responded so quickly always with helpful information, my issue is now resolved and i am so very happy with the outcome and service i received. Thank you Lahara
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Kaci,
Thank you so much for your kind feedback. We’re really pleased to hear that Lahara was able to support you quickly and guide you through everything needed to resolve the issue with your highchair.
It’s wonderful to know you felt well informed throughout and that you’re happy with both the outcome and the service you received. We’ll be sure to pass your lovely comments on to Lahara.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Team Bubba
So messy, terrible communication
Ordered two car seats during sales. One arrived OK I'm the predicted time and in good conditions, the other one hadn't even been dispatched (apparently something had gone wrong during label creatiom) and I had to chase it to be sent. Until here customer service was prompt and precise.
The new car seat arrived (of course later than expected at this point) in a heavily damaged box, and the courier had thrown it over our fence in a rainy day. Nice one ,FedEx.. I contacted ickle bubba customer service because at this point the car seat was potentially not even safe, since there is almost no packaging to protect it inside the box. They agreed to replace it and asked preferred day to arrange collection of the damaged one. They then disappeared for a week with no confirmation or date. I chased the issue again in the same email thread and no reply. Eventually tried the WhatsApp chat and another person took over and agreed to arrange collection for a certain date I could be home after half term break. No confirmation email received. Then in the evening I get a message from DPD announcing collection the following day (not my chosen date). To avoid further delayed I had to rearrange my date to make sure I could be home. In the meantime, no message or communication about the new car seat was received. Another person replied to original email thread offering to arrange collection (!).
I explained several times we are away next week but communication between people there seems quite inexistent so at this point I'm worried it will be delivered while we are not home... Or will we receive it at all?
No reply on WhatsApp so I replied to the email thread again. No idea what is going to happen.
I have a baby, I am sleep deprived and exhausted, I really do not need this kind of stress and I don't need to chase an item for ten days after spending quite a lot of money for it.
You are a brand for new parents. You can do better than this.
8. mai 2026
Svar fra Ickle Bubba
Hi Chi,
We’re very sorry to hear about your experience and completely understand how stressful and frustrating this situation has been, especially with a young baby at home. This is not the level of service we aim to provide for any of our customers.
We apologise for the condition the parcel arrived in and the confusion around the collection arrangements. We can see that different contact details were used across email and WhatsApp conversations, which unfortunately did contribute to some crossed communication. However, we appreciate this should have been handled more clearly and consistently from our side.
At present, your replacement car seat has not been ordered after noting that you are not yet ready for this and would like to get back in touch when you have made the arrangements needed. As soon as we do have confirmation of this, we will of course be placing your order as quickly as possible.
We’re truly sorry again for the inconvenience and added stress this has caused, and we appreciate you taking the time to share your feedback.
Thanks
Team Bubba
Fantastic service from the team when we…
Fantastic service from the team when we had an issue with our buggy. A replacement was sent out and arrived the following day. Excellent service as we go on holiday in a couple of weeks and wanted to ensure we had a working stroller.
Thank you
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Jessica,
Thank you so much for your lovely review! We’re really pleased to hear our team were able to help quickly and get a replacement sent out in time for your holiday.
It’s great to know everything arrived the following day and you were supported when you needed it most. If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
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