Fast delivery - a item was damaged in the box - so contacted straight away within a hour I had a response asking me for details which were sent straight away and less than a hour after had a resp... Vis mer
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Se hva andre synes
Je souhaite partager mon expérience très positive avec cette marque de poussette. J’ai rencontré un problème avec le châssis de ma poussette, mais le service client a été vraiment au top. Bien que les... Vis mer
Selskapet har svart
Phoebe was honestly heaven sent, she assessed our situation and was supportive through out. She provided option for solutions and made it easy for us to make a decision and ultimately resulting a po... Vis mer
Selskapet har svart
Ironically we didn't keep the pram we ordered as it wasn't quite right for us. It's totally personal preference and you have to get the right pram for you so nothing against the company or product on... Vis mer
Informasjon om virksomheten
For all parents on their journey.
Skrevet av virksomheten
- Parenting made affordable.
- There’s a lot to buy for baby, so your money needs to stretch as far as it can. We’ll help you boss your budget with affordable prices, product bundles and helpful advice.
- A brand you can trust.
- When it comes to baby, it’s important that you can put your trust in the things you use. That’s why our products come with a 4 Year Warranty, and we test everything rigorously.
- Styling out the everyday.
- Our range is designed to provide possibilities no matter what your budget or lifestyle. We’re committed to offering stylish parenting solutions at the right price.
- Making life easier.
- We make shopping simple, with easy to understand product information, live chat & WhatsApp assistance, plus stress-free services like Free delivery on orders over £50.
Kontaktopplysninger
Atlantic House, Atlantic Close, Swansea Enterprise Park, SA7 9FJ, Swansea, Storbritannia
- contact@icklebubba.com
- www.icklebubba.com
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Har svart på 98 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I used it the first time yesterday on…
I used it the first time yesterday on the school run and found the manouvering to be very stiff and not as smooth. I noticed if the baby was leaning towards the left the stroller would lean towards the left aswell making pushing the pram very awkward
30. mai 2026
Budżetowy wózek
Budżetowy wózek. Może byc. Siodełko do samochodu porażka trzeba nad tym popracować. Małe dziecko nie leży w nim odpowiednio.
2. mars 2026
Excellent response to Enquiries
Got response to my queries timely and effectively. I was able to carry out my transaction smoothly.
Lahara was very helpful
2. juni 2026
Anmeldelse skrevet uten oppfordring
Prompt response to issue
Prompt response to issue with clear instructions about what information and images this company required to be able to address the matter. Awaiting replacement part, but cannot fault the customer service.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Customer service
Ironically we didn't keep the pram we ordered as it wasn't quite right for us. It's totally personal preference and you have to get the right pram for you so nothing against the company or product on that front at all. Reason for the excellent review though is the customer service was absolutely brilliant. Spoke to someone via WhatsApp who arranged a collection straight away for the following day and was very understanding and helpful.
29. mai 2026
Terrible order experience
I ordered two newborn cacoons for my Venus stroller for my twins. The first package was two cosy toes which were of no use to me. I then contacted customer services who then only sent out one newborn cacoon. So once again I had to contact customer services to send out the second one which I ordered and paid for
I’m still waiting on the second one so unable to leave the house with my newborn twins using the pushchair. Very disappointed
29. mai 2026
Svar fra Ickle Bubba
Hi Monica,
We’re really sorry for the confusion and frustration this has caused, especially as you’re caring for newborn twins. We completely understand how important it is to have everything you need as quickly as possible.
I can see from your case this has now been fully resolved, and your replacement is on the way. You also have tracking available so you can keep an eye on the delivery.
We’re very sorry again for the initial mix-up and any inconvenience caused, and we appreciate your patience while we got this sorted for you.
Warm regards,
Team Bubba
Svar fra Ickle Bubba
Hi Bismah,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality and find the product sturdy and comfortable.
If you ever need anything in the future, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Had missed placed the bumper bar
Had missed placed the bumper bar of my discovery buggy and as they didn’t have a replacement online I emailed to see if they would have one by chance. I got a quick response from Lahara willing to help to see if they would have a replacement but I did manage to find the missing one.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Nikita,
Thank you so much for your kind review! We’re really pleased to hear Lahara was able to respond quickly and look into a replacement for you.
We’re glad you managed to find the missing bumper bar in the end, and we’re always here if you need anything else in the future.
Warm regards,
Team Bubba
Svar fra Ickle Bubba
Hi Mahdieh,
Thank you for your review! We're really pleased to hear you were happy with the customer service you received.
We appreciate your support and, if you ever need anything in the future, please don't hesitate to get in touch, we're always happy to help.
Warm regards,
Team Bubba
Svar fra Ickle Bubba
Hi Sacha,
Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience and that everything met your expectations.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If you ever need anything in the future, please don't hesitate to get in touch, we're always happy to help.
Warm regards,
Team Bubba
Fast delivery
Fast delivery - a item was damaged in the box - so contacted straight away within a hour I had a response asking me for details which were sent straight away and less than a hour after had a response explaining our replacement is on its way.
The speed of the responses and the outcome was great - Thank you Francesa
We are a proper ickle bubba family - car seats, our pram, our high chair etc and now our new stroller which we love.
So thank you
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Zara,
Thank you so much for your wonderful review! We're delighted to hear that although there was an issue with a damaged item, Francesca was able to get everything resolved quickly and arrange a replacement for you without delay. We'll be sure to pass your kind words on to her.
It means so much to hear that you're an "Ickle Bubba family" and that you've trusted us with your car seats, pram, high chair, and now your new stroller too. Thank you for your continued support and loyalty, it truly means the world to us.
We hope you continue to love your new stroller, and if you ever need anything at all, we're always here to help.
Warm regards,
Team Bubba
Je souhaite partager mon expérience…
Je souhaite partager mon expérience très positive avec cette marque de poussette. J’ai rencontré un problème avec le châssis de ma poussette, mais le service client a été vraiment au top. Bien que les échanges se fassent uniquement par e-mail, les réponses ont toujours été très rapides et efficaces. Après avoir signalé le problème, un nouveau châssis m’a été renvoyé dans un délai très court. J’ai particulièrement apprécié leur réactivité et leur professionnalisme. Je recommande cette marque sans hésitation pour la qualité de son service après-vente et son sérieux. Merci encore à toute l’équipe !
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Bonjour,
Merci beaucoup pour votre superbe avis ! Nous sommes ravis d’apprendre que notre équipe a pu résoudre rapidement le problème rencontré avec le châssis de votre poussette.
Nous attachons une grande importance à fournir un service rapide, efficace et professionnel, il est donc très gratifiant de savoir que cela a contribué à votre satisfaction. Nous sommes également heureux que le remplacement ait pu vous parvenir rapidement.
Vos gentils mots et votre recommandation nous touchent énormément. Nous ne manquerons pas de les partager avec l’ensemble de l’équipe.
Merci encore pour votre confiance et votre soutien. Si vous avez besoin d’aide à l’avenir, nous serons toujours ravis de vous accompagner.
Cordialement,
L’équipe Bubba
So upset
So upset, we unfortunately missed our delivery a few times and we’ve tried to contact ickle bubba about this and they’re claiming that it’s not they’re responsibility but the delivery system and when speaking to fedex which are the ones sending our order out. They have stated that we should contact ickle bubba as it was sent back to the main place Swansea. I’m contacting ickle bubba I’ve had no help in regaining our order but to be misinformed that our order would be sent out in the 26th of may! This was not true it was in fact it sent back to them not telling us this and we sat in all day waiting for our rescheduled delivery. I’m absolutely disgusted by how this Mayer has been treated no urgency whatsoever no accountability taken and asa customer feeling heartbroken. We spent over £600 on this new pram and travel system and have felt like we just don’t matter. I’ve left emails and my phone number to be contacted by them and their WhatsApp number doesn’t work so getting hold of anyone that can just speak to me is impossible. I’m leaving this review to hopefully get some contact and reached out too and will be more than happy to change this review after the matter is dealt with professionally and properly.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Isabella,
We're very sorry to read your review and to hear how upsetting this situation has been for you. We completely understand your frustration, especially after making such a significant purchase for your little one.
Having reviewed your case, we can see that this situation arose following multiple failed delivery attempts by the courier. We appreciate that this then led to confusion regarding the parcel's whereabouts, and we're sorry for any mixed messages you may have received during this process.
We would also like to reassure you that our team has responded to your enquiries within 24 hours and are actively working to help get this resolved for you as quickly as possible.
We sincerely apologise for the inconvenience and disappointment caused and appreciate your patience while we work towards a resolution.
Warm regards,
Team Bubba
Svar fra Ickle Bubba
Hi Wendy,
Thank you so much for your review! We're delighted to hear you were happy with the speedy service and that everything met your expectations.
We really appreciate your support, and if you ever need anything in the future, please don't hesitate to get in touch, we're always happy to help.
Warm regards,
Team Bubba
Très contente de mon achat
Très contente de mon achat , la livraison a été très rapide. Très bonne qualité.
27. mai 2026
Svar fra Ickle Bubba
Bonjour,
Merci beaucoup pour votre excellent avis ! Nous sommes ravis d'apprendre que vous êtes très satisfaite de votre achat et que la livraison a été rapide.
C’est également un plaisir de savoir que vous appréciez la qualité du produit. Merci pour votre confiance et votre soutien.
Si vous avez besoin d'aide à l'avenir, notre équipe sera toujours ravie de vous accompagner.
Cordialement,
L’équipe Bubba
DONT PURCHASE they will pretend your buggy came from out of space and can't find your purchase even with code off the buggy
I had the ickle bubba buggy for just over a year ! And the handle snapped ! And they can't find the details even with the code off the buggy they made ! Very suspicious behaviour and utterly disgusting to try and off me another buggy for 100 pound !!!!! Don't purchase from these scammers
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Cody,
We’re sorry to hear you feel disappointed with your experience. We’d just like to clarify that the batch code found on a product identifies the manufacturing batch and is not linked to customer order details or proof of purchase records. Unfortunately, despite our efforts, we were unable to locate a matching order, and we were not provided with proof of purchase to support a warranty claim.
That said, we still want to help where possible and, as a gesture of goodwill, have offered the replacement parts required at a discount to help get your pushchair back up and running.
We appreciate this may not have been the outcome you were hoping for, however we remain happy to assist. If you are able to provide proof of purchase, we would be more than happy to review your warranty claim in full and explore the options available to you.
Our aim has always been to help find a resolution, and we would welcome the opportunity to continue assisting you should you be able to locate the relevant purchase documentation.
Warm regards,
Team Bubba
Phoebe was honestly heaven sent!
Phoebe was honestly heaven sent, she assessed our situation and was supportive through out. She provided option for solutions and made it easy for us to make a decision and ultimately resulting a positive outcome and experience overall.
Super grateful for the help you provided and we feel we can honestly trust Ickle Bubba products and its highly responsive customer service. Thank you again
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Nkasi,
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience with Phoebe.
It’s fantastic to know she was able to support you throughout the process, provide clear options, and help you reach a solution that worked for you. We’ll be sure to pass your kind words on to her, they’ll mean a great deal.
Thank you again for your trust and support. If you ever need anything in the future, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Avoid. Sent unsealed returned/defective items. Told I must pay for its return.
I have just received the stomp luxe buggy, maxi cosi car seat and moses basket mattress for my baby who will be arriving in the next few weeks. Not only have I had to wait in for 3 different days because of constant delivery changes from FedEx I have just opened the box to find a bare moses basket mattress placed in the box, no cover to protect it, just bare. This is unacceptable considering it is for a newborn baby and is probably now covered in dust and unhygenic for a newborn. These are supposed to be well covered to protect them, not just chucked into a box. The fact that it is uncovered suggests it is a return or been sat for who knows how long in a dusty warehouse. Not acceptable for a newborn baby. Furthermore once getting the car seat out of the box, the box containing the buggy is unsealed and open, in the box the mattress that lines the buggy is again uncovered. It leads me to believe I have been sent a dirty returned moses basket mattress for my baby and a returned buggy, otherwise why would they be uncovered/open? When I purchased items from your company I did not expect returned and potentially defective items to be sent to me for my newborn baby. I am not usually one to complain but this has left me feeling incredibly disappointed and quite angry. This is very concerning and I would like this resolved.
Edit: They responded to say that a moses basket kept in their warehouse does not having any packaging to protect it which makes no sense. Had I of bought it on its own it would have come packaged but instead it has been packed absolutely bare and uncovered surrounded by boxes that would have been stored in a dusty warehouse. How does this suggest that it is new or safe, hygienic or free of dust for a newborn. How would you know what it has come into contact. They do not take any accountability for the fact that the buggy box was opened and unsealed, what other reason would there be to open the box unless it was a returned item. I asked for a return to be arranged because I do not trust that the mattress is safe for use and I have been told I have to pay for it. No accountability whatsoever and when you are weeks away from having your baby, this is just another stress that is not needed.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Stacey,
Thank you for taking the time to update your review. We’re genuinely sorry that this experience has caused you worry, especially with your new arrival due so soon. We completely understand that when purchasing products for a newborn, you want absolute confidence in their condition and presentation.
We’d like to reassure you that the item you received was a brand-new spare part as purchased, and not a returned or previously used product. While our complete products are supplied in bespoke retail packaging, spare parts are not individually packaged in the same way. This is part of our effort to reduce unnecessary packaging waste, whilst ensuring all stock remains stored safely and securely within our warehouse until dispatch.
That said, we fully appreciate that the presentation did not meet your expectations, and we understand why this raised concerns. Your feedback has been shared internally, as customer feedback is invaluable in helping us review and improve our processes.
Since receiving your enquiry, we have remained in contact with you and have offered a free return and refund option so that you are not left with a product you are uncomfortable using. We are currently awaiting your response regarding how you would like to proceed and will be happy to assist further as soon as we hear back from you.
Warm regards,
Team Bubba
Aries max stroller broken wheel
I’ve had an issue with my Aries stroller just over a year after purchasing. One of the front wheels got all rusty inside and broke. The wheels were not available to purchase as a spare part anywhere, so I contacted the team directly and 3 days after I had a replacement wheel sent home for free. The service was impeccable and helpful. Hopefully I can keep using the stroller for a while longer.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ickle Bubba
Hi Lidia,
Thank you so much for your feedback! We’re really sorry to hear about the issue with your Aries stroller wheel, but we’re so pleased our team were able to quickly arrange a replacement for you.
It’s great to hear you found the service helpful and efficient, and we hope you’re able to continue enjoying your stroller for a long time to come. If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
Ordered a cot and sheets,unfortunately…
Ordered a cot and sheets,unfortunately the sheets didnt arrive, I emailed Ickle and they were quick to respond and sent and dispatched instantly
18. mai 2026
Svar fra Ickle Bubba
Hi Tricia,
Thank you so much for your review! We’re really sorry the sheets were missing from your initial order, but we’re pleased to hear our team were able to respond quickly and get them dispatched for you.
If you ever need anything else, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
Team Bubba
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