Hippo Motor Group Anmeldelser 2 879

Josh top lad quick service

Had an amazing experience with Maxwell who attended to me to collect my car . I was taken to view the car and explanations given to me on any questions i asked. Fantastic customer experience.

Really helpful, Raphael was excellent

Travelled up from Southampton, warm welcome and great service! Thank you Josh!

Fantastic experience
Started with ruby who went above and beyond finding the right car for us made the process so simple. Once collecting the car we felt with Raphael o'sullivan who again made the process so simple and smooth and had a great attitude.

Would 100% recommend

Hi just wanted to say Josh at hippo was a great help will definitely be back thanks again

Easy experience. No stress and very helpful. Would recommend.
Matt was our customer representative and was very polite

Josh made the buying completion very easy, easy to speak to and very relaxed….car was in great condition and a very happy customer

Raphael was great. Impeccable service and professionalism.

Top customer service from Josh. Really helpful and explained everything. Just overall spot on.

Matt was very good and professional the whole team have been easy to deal with

Very quick service and polite friendly guy Josh dealt with everything smoothly and prossionally and all my questions answered and was reassured. Would definitely use this company again. Josh has got Skills. Mary. 😎

Josh Graham was very helpful in handing over my car

On 1st April, I went to collect my new car. The salesperson who sold it to me was off that day, which was fine, and I was advised to ask for his manager to handle the handover. However, when I arrived, I was passed to another sales associate instead. While this wasn’t an issue in itself, it set the tone for the experience.

Prior to the sale, it had been clearly agreed that the car would come with two keys. During the handover, I was told only one key was available, as they didn’t know where the other was and replacing it would be too expensive. This was not acceptable, and I made it clear I wouldn’t proceed unless the second key was provided. After a long wait, the “missing” key was suddenly found. It does make me question whether I would have ever received it had I not pushed the issue.

I also identified a deep scratch on the car that needed repair. I was assured this would be resolved and that a courtesy car would be provided if required, and I made sure this was noted on the signed documents.

In addition, one of the tyres was barely legal at the point of sale. This should never have been the case, and despite raising it, the dealership refused to replace it. I have since had to cover the cost of replacing the tyre myself.

What followed was a frustrating process. After multiple calls and emails to both the original salesperson and the manager, I was eventually directed to the aftersales team. What should have been a straightforward fix turned into weeks of back-and-forth communication, with the issue only being resolved nearly a month after collection.

Communication was the main problem throughout. Each email response seemed to generate a new ticket, leading to delays of 1–2 days for replies. When I called, my contact was often unavailable, and no one else seemed able to assist.

Overall, my experience was disappointing. The service was excellent while I was in the process of buying the car, but once the deal was done, the level of support dropped significantly. Unfortunately, based on this experience, I would not purchase from them again.

Both Josh and Matt were extremely professional and took care of all matters in a calm and friendly way displaying great customer care and value.

Great, really helpful! Josh.

Great experience as always this is now my third car from hippo.
Delivery was bang on time like arranged. Alan who delivered my new car took his time to go through everything with me, showing me all the controls. He even let me take him on a little drive in it so I could check everything was good with the new car. Thanks again to Neil and Alan

Raphael was extremely knowledgeable and helpful and made the process very smooth, many thanks

Jake was always keeping me up to date with what was happening, very friendly, helpful, and informative. I will always return to hippo for my motoring needs

Easy a smooth process. Matt dealt with it all quickly and efficiently