Hippo Motor Group Anmeldelser 

Good man who knows what he is doing

Complete shambles of a company contacted them for a car, paid the reservation fee, then were told by the time the paperwork had gone through that that car had gone; the same thing happened with two other cars. In the middle of the enquiry, there was no correspondence because the account manager had gone on annual leave and nobody else had picked up my sales enquiry. I really should have just left it then but pressed on. I secured a car, having the finance all agreed, and was advised that the turnaround time would be two weeks; almost 3 weeks later, there was still no car and complete silence from Hippo. No reply to texts; when called, I was advised someone would call me back( never happened). Email replies took a while. I have now cancelled my order; however, I have still been charged by companies for the finance and additional service because they have not heard from Hippo to go ahead and cancel/unwind dispite me reaching h out to cancel them; they need confirmation from hippo who have not responded to companies.

I can’t get finance on another card until Hippo returns the funds to the car finance company, as that is still shown against me.

1st contact with hippo 24th August; over a month later, no car, out of pocket for the reservation fee and additional warranty service sold to me.

Friendly and Helpful. Provided a great service

Quick and easy handover. A great atmosphere in the show room Josh was brilliant thank you 🙌

Really positive experience with Hippo Motor Group. The whole process was smooth and straightforward, and Tristan and Kayleigh were friendly, helpful and professional. Very happy with my new car and would definitely recommend! 😊

Speed, friendless, customer service, vehicle handover from Josh Graham was perfect too, thank you.

Great deal with Scott Gaskill and easy collection with Curtis

Very good customer service thanks Josh

Esaa and Tristan were great. Very helpful and walked me through what I needed very efficiently

Tristan at Peterborough was helpful and knowledgeable when picking up my car today. I would highly recommend.

I had an excellent service from Hippo their customers service is very accommodative no struggle or what so ever…

After having the car less than two months it has broken down yet again and the hassle I have been getting to get the work approved under warranty is ridiculous 3 days without a car now and apparently the work has still not been approved after sales team are off no help do not return calls and have asked to speak to a manager but guess what no call I have been truly disappointed with the whole experience of buying this vehicle from you I find it beyond belief that you treat customers this way from Alex Steven 😡😡😡😡

Tristan in Peterborough was great, good handover, professional and courteous
Kayleigh in Blackburn was also great even checking in on the sale whilst she was on holiday ! Thank you ☺️

Tristan and Sam were amazing with the customer support. They both helped me perfectly and left me happy with a new car.
Many thanks to both.

My first car from them was OK, but my recent experience has been very different\.

I purchased another car from Hippo Motor Group and immediately noticed an issue with the reversing and gearbox\. I contacted the warranty company, but they claimed it was wear and tear and refused to cover the repair\.

Hippo Motor Group have also refused to repair the vehicle, leaving me with no option but to take the matter to the Motor Ombudsman\.

Based on my experience, I would strongly recommend staying away from Hippo Motor Group and thinking very carefully before purchasing a car from them\.

Matt at Peterborough hippo motor group was amazing dealing with the process of my new vehicle a d very professional at his job.
And James in Blackburn who firstly called myself was also amazing very quick at his job also making sure that I got the right car for myself and that I had all I needed to know thankyou to Blackburn and Peterborough Matt & James

Received excellent customer service from Matt and Troy at the peterborough branch. All the staff for that matter are friendly and welcoming. I was helped through every step of the way and came up with the perfect plan for me. Highly recommend Hippo Motor Group.

The entire experience from start to finish has been seamless. I part exchanged my 2 series and walked away with a newer 1 series with any faff whatsoever. Zac helped me find the car at a good price and Matt organised everything on the day of collection. Highly recommend them.

Bernardo from Hippo Leasing provided exceptional service, guiding me through the entire process and offering expert advice to ensure I selected the perfect vehicle for my needs. His customer service was exemplary, he was kind, respectful, and patient, which made me feel entirely comfortable throughout the experience. I truly cannot overstate the level of care I received. Bernardo’s professional attitude and approach have left such a positive impression of the company that I have already recommended Hippo Leasing to my friends and family. It is clear that his high ethical standards serve as a model for the rest of the company. The car is beautiful, the trim level he recommended is ideal, and the delivery driver was also very pleasant. I did not encounter a single issue that caused me to hesitate or feel disappointed. Their deals are highly competitive, and I would wholeheartedly recommend them to anyone. Thank you so much, Bernardo and Hippo Leasing, for everything; my family and friends are very impressed with the vehicle. For those hesitant about leasing rather than buying, it is worth considering that a new vehicle is a depreciating asset that often results in a financial loss upon sale. Leasing allows me to pay a fraction of that depreciation without the associated concerns. I encourage others to consider whether their capital might be better utilized elsewhere rather than tied up in a car purchase. Whether choosing PCP or HP, depreciation is unavoidable, and purchasing a second hand vehicle often carries the risk of unforeseen repair costs. Having a warranty and the peace of mind that comes with being the first driver of a factory fresh car is invaluable. A sincere thank you to the entire team, and especially to Bernardo, for making this possible.

Today I received my new car , witch been delivered by Paul, on time as planed .Amazing service. Thank you a lot