Hippo Motor Group Anmeldelser 

Liam was very helpful, and professional, and made us feel comfortable

Dealing with Zac who was very helpful & done everything he could to find me the right car. Andy who delivered our car was very helpful & polite.

Duncan was incredibly helpful throughout in sourcing the exact vehicle I had enquired about - nothing was too much trouble - highly recommended.

New car Delever by mark cotton lovely man excellent service

Both Damien on phone and Tristan in person are very good !
Very accomplished service and look forward too new car

Callum and Tristan both extremely efficient in the sale and handover of the car.

Tristan and Warner were great to work with. Any questions I had were promptly answered and the handover and paperwork went very smoothly. Would definitely recommend.

Huge range of vehicles to suit most budgets. This was my second time buying a car from there Blackburn site. Fantastic service from enquiring to selling to buying to finally picking up my car today. Thank you.
Would highly recommend.

Dropped my car of & picked up the new car at Hippo Peterborough. Very impressive site. Staff very welcoming. Tristan looked after me very well, talked me through the process step by step, very professional and friendly. A big shout out to Crystal & Gareth for setting this up.

Smooth process from start to finish, friendly and helpful would recommend this company.
Customer service from Josh has been brilliant very helpful and full of knowledge

We recently purchased a Range Rover Velar through Hippo Motor Group and have been really impressed with the experience from start to finish.

A special mention has to go to Tristan at the Peterborough branch, who was brilliant throughout the purchase. He was friendly, knowledgeable and easy to deal with, and made the whole process straightforward and stress-free. Nothing felt like too much trouble, and he kept us updated throughout.

I’d also like to thank Chris at the Blackburn HQ, who was extremely helpful behind the scenes and made sure everything was dealt with properly. The communication between the different teams was excellent, which made the whole buying process feel very well organised.

The Velar itself was exactly as described and we’re extremely happy with the car. It was reassuring to have the car properly prepared before collection, and the overall service we received gave us a lot of confidence in buying from Hippo.

Overall, a really positive experience. Tristan and Chris are a credit to Hippo Motor Group, and I’d happily recommend them to anyone looking for a quality used car and a straightforward buying experience.

Excellent from start to finish and all information explained clearly.
Liam McGlynn made the handover very smooth and was very professional.

i had Liam and he was so helpful

staff were lovely, car was ready for me to collect within 3 days and they kept me upto date on all information regarding my new car.🚙

I collected my car from Hippo Motor Group at the end of June 2026. Just three weeks later, I noticed a significant noise coming from the driver's side wheel.

I initially reported this to A1, the warranty provider, who instructed me to obtain an estimate from a garage. I did so at a cost of around £50 and sent the report to Hippo's customer care team.

Hippo then requested further photographs and videos of the issues. I returned to the garage, who provided photographs but explained they couldn't provide a video of the wheel noise because it could only be demonstrated while the car was moving. They suspected a wheel bearing issue.

The garage also identified several other problems. They advised that, in its current condition, the car would not pass an MOT. The rear brake pads were pitted and worn, the rear tyres were bald on the inside, suggesting an alignment/tracking issue, and the wheel bearing required replacement.

From there, the experience with Hippo's customer service became extremely frustrating. Despite being told I'd receive a response within 48 hours, I was left waiting over a week for responses and repeatedly had to chase for updates.

Eventually, I drove to the dealership to speak to the person who had sold me the car. He wasn't there, so I spoke with sales manager Jack Kennedy. After discussing the situation with the customer care manager, Jack was verbally told that Hippo would cover the repair costs and instructed me to take the car to Clock Garage for another estimate.

Before leaving, I specifically asked Hippo to confirm this in writing. Despite several emails afterwards, they failed to do so.

I then took the car to Clock Garage, but they didn't have a ramp available, meaning I had to arrange another appointment for the following week. I returned, paid another £72 for an estimate and then drove back to Hippo again to speak with Jack.

After spending around an hour and a half at the dealership, Hippo eventually agreed to cover the repairs and confirmed this by email later that day.

The car has now been repaired and I have collected it, and I acknowledge that Hippo ultimately paid for the repairs. However, the process was unnecessarily difficult and time-consuming.

I drove to Hippo/the dealership around six times, with each journey taking approximately 35 minutes each way, all during my working hours. I also spent around £120 personally on garage estimates.

Despite the amount of time, travel and money I have personally spent trying to resolve issues with a car I'd only owned for three weeks, Hippo have not offered to reimburse me for the garage estimates, my travel costs, or the time I've had to take out of work to deal with the matter.

My issue isn't that problems were found with the car — used cars can develop faults. My issue is the way those problems were handled.

What should have been a straightforward after-sales matter involved repeated delays, poor communication, multiple journeys to garages and the dealership, considerable time away from work and costs that I've personally had to absorb.

I'm pleased the car is now repaired and that Hippo eventually covered the repair bill, but based on my experience, I cannot recommend their customer service or after-sales support.

I hope Hippo take this feedback seriously, because the situation could and should have been resolved much more efficiently, with far less inconvenience and expense to the customer.

Great service from Tristen! He was helpful friendly and professional thought. Made the whole car buying experience stress free , would highly recommend☺️

Very quick efficient with great communication. Felt very looked after and a fab new car !

I had spoken with a lovely lady called Holly, she was amazing and helped me and answered all of my questions and queries. She was absolutely lovely. I had Tristan the day I went to pick up my car and he was super nice and answered all of my questions, he gave me 10\10 service. I would 100% recommend them.

Honestly… customer service was so refreshing.

Just picked up BMW. Everything from start to finish has been great.

Special thanks to Catalina, Tyler and Matt Curtis

Absolutely awful after sales service. The service during my purchase was great, however after the vehicle was sold to me it feels a different story. I don’t normally leave reviews but I am so disappointed with the service received after purchase I felt I should share for others to be wary when purchasing a vehicle from them.

Purchased a vehicle less than 3 weeks ago with a fresh MOT they completed.

From the second I collected the vehicle it makes an extremely loud noise when braking, have been fobbed off multiple times saying it was due to the brakes being newly fitted but invited me to take the vehicle to Halfords for a brake check.

Halfords confirmed the brakes haven’t been fitted properly and the vehicle needs new pads and discs to be fitted. I provided all requested evidence to Hippo. New front and rear pads and discs have been quoted around £900 to me and Hippo have offered me £100 towards ‘refitting’ the brakes already on the vehicle but can find no evidence to suggest there is an issue, even though a report and fully detailed explanation from Halfords technicians has been sent.

Very quick to sell you a car but then fob you off once the 14 day return period has passed or any issues arise.

I will not be purchasing from them again and would advise others don’t. It’s a shame as the level of service was great up until I collected my vehicle.