Haven Holidays 

Utterly useless, ruined our holiday even before we arrived, how is it right to charge consumers for a day and then not allow check in before 6PM? So so tempted to do a charge back and not even bother showing up, i am so fed up of organisations using COVID as an excuse for bad service as the solution is hire more people not rip off paying customers. The idea that we can't check in until 6PM but have to leave by 10AM is very very upsetting and an unfair rip off.

Spent the morning doing final preparations for a second stay this year at Primrose Valley - I chose Haven because of the the amount of space I've found on site previously so I was disappointed on my first trip to find out we were in a caravan with less space between each unit as well as between rows than was evident on most other areas on site. So no views other than immediate neighbours and not even able to gain access to the side of the caravan to unload a car - we had to park some distance away!
I put it down to "bad luck" and did enjoy the site facilities but I was again disappointed this morning to receive an email informing me of the location of my unit for the 2nd visit - and it's about 20m away from where we were last time so now I know we will be again crammed in like sardines so you can get maximum units into the smallest amount of space - we're defiitely not looking forward with so much anticipation to our break now! Putting g;uests in disadvantaged locations on site like this must make others feel as I now feel - that I am less valued than your established customers - it's double annoying when I've paid over £2000 for 9 days to find I'm being treated with less consideration than others on the site. So although I have no complaints about any other area of the site I'll be looking for somewhere else next year.

Paid 6 hundred and 35 pound for a weekend at haven Lakeland. Spent most of my holiday queuing to book activities to be told eventually nothing available what's the point in paying for stay and play when you cant book anything. Spent the full weekend off site wont be booking with them ever again hoseasons or parkdean in future.plus complained 12 days ago they haven't had the decency to reply there website says within 10 days

What can I say!! I should of read the reviews. They are all true. Never again will I book with haven… so don’t do it.

Just got back from from burnham on sea. Quite frankly haven should be embarrassed to offer it as a holiday .we had to pay £1600 for a filfy out of date dump of a caravan. Beds where so small it was a joke hardly any storage for clothes so we had to live out of suitcases. The park wasn't much better still stupid covid rules on swimming pools .people book the 60 minutes time slot 3 weeks in advance absolutely pathetic. They had a lush outdoor pool with a sunbathing erea guess what you wasn't aloud around the pool to sunbath .All other kids activities booked up solid .Quite frankly the worst holiday iv ever had never will I holiday in the UK again it's behind the times and a waist of money

HAVEN AYR! Don't know about the caravans but the chalets just absolutely avoid! Booked 6 people and 2 dogs and they give an upstairs cupboard! Mattresses were just springs and the uncomfiest place I've ever lay down, the couch bed was a metal camp bed with a mattress no thicker than an A4 piece of paper. Check in time on Monday was between 19.00 and 20.00!! Checkout 10am Friday so just lost 2 days, no WiFi at all meant not being able to book on the app which was a joke in itself, our shower button was broken when we arrived and it took them until Thursday to even look at it. Back to Centre Parcs for us, unfortunately only reason we never went there this year was because of covid but actually was that scunnered at this he'll hole we booked Centre Parcs for next year already. We'll over £600 I'll never get back. AVOID!!!!!

One star is too much for this company. Never have I been so disappointed. You book a 5 day holiday but you cannot check in until 7pm on the first night and have to be out by 10am in the morning of your last day. You call to complain only to be told they will not give you the parks telephone number as they are getting too many complaints. Speaks for itself! I then asked for a refund for the first day but no. You either put up with it or cancel.

Where do I start, my holiday is tomorrow it’s not even started and it’s been stressful, first of all I’ve been trying all week to get our check in time to organise picking up my daughter from work but the app is not working at all so finally yesterday at 7pm it works and tells me I can’t check in till 5pm. She finishes at 2pm and we are picking her up on the way.
I ring up Haven seashore to see if I can get this changed to be told I should of rang earlier this week when I try to explain the app wasn’t working this week so I’ve only just found out my check in time. she just spoke over me and tells me there is nothing she can do accept text me when my caravan is ready on the day. So again we can’t plan.
Tried to get in the restaurant for dinner- fully booked till 8!!
Rang up a line that is to help you change your check in time to be told ‘we can’t do that’ after being on hold 40mins
So basically we’ve paid the most we’ve ever paid for a caravan holiday ever to not be able to eat on site and check in super late. Customer services very rude at seashore and very dismissive. We won’t be booking again I don’t really want stress before the holiday just seems really badly run.

My check in was 5-6pm even thought I told team I was travelling up from Milton Keynes to Berwick and had a disabled passanger (lost 1 first day of our holiday). Our caravan was much smaller than expected but nothing could be done, even though our other parties caravan was huge when we booked together and requested the same specifications when booking (only difference is they have a dog). Marks on the seats, which isn't great as they could be cleaned and shower head spurts outs. However, the Berwick facilities are really good which makes it worthwhile to be out of the caravan and allowing an enjoyable time away with the family.

Tried to book in sayings we couldn’t till 7pm thes was happening to about 25/30 families they asked us to move out of reception we all stood our ground until they gave in we all had a meal paid for by haven stick to your guns

I'll start with the only positives from my weeks stay at Kiln park Tenby. The staff were truly amazing, the site was kept clean and presentable at all times and Tenby itself is a beautiful little town.
Unfortunately this has all been let down massively by Haven themselves. We were supposed to be able to book activities from Tuesday 9.00am before our holiday. We actually couldn't get on until 9.00pm on the Wednesday night. Subsequently all activities for the week we're booked by those fortunate to be able to get on the system. It's horrible when your young children are having to watch all the other children going swimming and having to explain why they can't do anything we've already paid for!!.
I've complained to Haven who's only response is to complain again?? which is a waste of time. Like others this is my last holiday with Haven and I've been using the last eight years. £1000 for a week to stay in a caravan with no facilities NEVER AGAIN!!

Due to go to Haven seashore in great Yarmouth on 23rd of August. Just been told we are only allowed 8 tickets to swimming pool, well there are 6 of us so we are only going to swim once. Also told we have to book evening entertainment table, which we can only have for two hours. What sort of holiday is that. Only found that out yesterday, no offer of money back considering they are not offering full service. Spoke to Haven yesterday to a rather abrupt Service Agent, who could not understand my issue and kept saying that “most people are glad just to be able to get away”. Disgraceful. I tweeted Butlins and Bunn Leisure out of interested and both are running normally with no restrict on swimming or entertainment, in fact no restrictions at all so what the hell are Haven doing apart from taking the mick and ripping people off. So anyone thinking of booking with Haven - Don’t. Book Butlins or Bunn Leisure as you will get full value for your money.

What a week at presthaven sands.. got swimming nearly everyday entertainment was second to none they went above and beyond for us the manager Tony booked us into a pantomime which was fully booked, played games every night and on Saturday the dance floor reopened which was fantastic, he let us know what was going on everynight and also a young fellow called brooklyn made our 3 children very happy dancing and playing.. here alot of people complaining on here but you make your holiday your own we had the best holiday ever will certainly be back next year 10 out of 10 👍👍👍

We paid £800 for a weekend at haven hopton. Arrived to find we couldn’t book a single swimming space, upon complaining we were allocated one session. Could only book one evening entertainment for a one hour session that finished at 7pm.

Stay and play is not worth it. There aren’t enough sessions for the passes they are selling. Complete waste of money.

This company bent over backward to accommodate me and my family.

Dont ring Caister on sea haven if you want good customer service skills.

Booked a weeks play+stay at Haven Hopton for August. We arrived to find no swimming pool, activities or entertainment slots were available for our ENTIRE holiday. We received clear communication from Haven (email) that “many slots were now available” and we could “book slots on arrival”. We escalated to the Reception team who had zero empathy, were passive aggressive with us and claimed (falsely) that we should have received an email the prior Tuesday telling us to reserve slots (we did not and showed them proof). Their only resolution was to give a refund if we left, which we did, the day we arrived. Kids broken hearted, they have been to Hopton before and all they wanted to do was swim. False advertising on Havens part and Haven Reception staff try to make it your fault which is disgusting. Never again.

Two adults, three children. Booked 4 nights in Hopton and no swimming slots till our last day. Disgusting.

Stayed at Thorpe park Haven August 2021 for 4 nights. We hired an owners caravan due to the rediculous prices haven we’re charging. Due to this we were unable to pre book any activities for my 3 children prior to the stay. The caravan was perfect and nipping clean, unlike previous stays at a haven caravan. The reason for staying on a haven site is the for the range of activities there offer.
On arrival we were told all the activities were fully booked. When we questioned this we were told there was a slot for 1 child for an activity. This was while I was standing in front of him with 3 kids. We where then told we could phone up at 9am every morning to see if there had been any cancellations. When I asked how often people cancelled he replied never.
When I went to the customer service desk I was met by a very pleasant girl who tries everything to help, but to no avail. I asked to speak to
The manager of the site. The manager should really take some customer service advice from the girl working on the desk. She was rude and no help what so ever. Her statement was as I had booked through an owner and not with haven there was not even a complaints procedure for me to use. Haven prioritise owners, then haven holidays, and then private rents so this is the norm. I was told if I wanted to do activities I should of booked with haven. I explained the reason that I did not book with them which was due to disgraceful prices there were charging. After this experience I never will.
We visited the restaurant for tea after this. The pizza which there brought out for my daughter was burnt and had to be made again whilst all the other food was on the table. When I asked for it to be cooked properly I got a look of disgust from the waitress.
If you are looking for a family holiday experience haven certainly do not offer that. I would advise booking other sites or to book a private rental and to look at activities out side of the site.
As for haven for, what a disgrace. The pricing following covid is a disgrace and you should hang your heads in shame. You should also teach you managers some customer aervice skills as from what I witnessed there have had no training what so ever.

Not happy at all we stayed at haven in Prestatyn end of July beginning of August 2021 and they still had restrictions through covid they still charged me nearly £170 for 3 wrist bands and couldn't really use them we got in the club once for an hour before we had to leave and managed to go swimming once absolutely disgusting not happy