Ginger RayAnmeldelser 

I ordered a garland trying to get ahead this year for Christmas....it looked so beautiful in the picture...full and heavier at one side....something I'd been searching for for years....when I removed this from the box it was absolutely shocking....my husband and I laid it on the floor in disbelief....nothing like the picture...not even close its sparse amd falling apart....plus tiny bits of metal were sticking up and ultimately ended up stabbing into my hands!!! So disappointed....have looked into returning but the cost is too high!! Absolutely disgusting that I have to pay to return an item that I didn't order as the garland i recieved is completely different to the image shown online...this is false advertising!!!!!!!!!!

Also funny how they only seem to respond to the better reviews!!! Terrible way to run a business!

For such a beautiful looking well-presented website I was aghast to see the state of my delivery. I bought 4 mistletoe wreath chair hangers as a present for a friend. The box was battered to death, half the contents were in the box, the rest dashed into the packing bag. This resulted in the items being crushed and all the fake snow bits collected at the bottom of the bag. I had loads of items in my wishlist but im going to give those a swerve I think. Genuinely shocked considering their website looks so nice

The item is lovely but unfortunately had a crease perhaps due to delivery, but the team were very quick in their reply and resolution time. They are happy to help and friendly - thank you

I think Ginger Ray has the cutest Halloween collection. It’s all so lovely and beautifully curated. I’ve usually always ordered from a stockist, this is my first time ordering directly from GR.
You can tell a lot of care and detail has gone into selecting their items, and I really love the brand. What I will say is, if you are pressed for time, order cautiously - I ordered on a bank holiday weekend and I got my stuff on Thursday, which is totally fine and acceptable. I think it’s pretty standard for anywhere. Everything came well
Packaged. I’m really in love with how cute everything is

Ordered balloons to arrive today for my daughters 2nd birthday tomorrow. The balloons are not up to standard and quite deflated. Won’t be using again.

Great customer service, extremely helpful staff and amazing decorations for a good price.

Used Ginger Ray to purchase some hen do products, fantastic quality and Lauren in the office was fantastic with answering our questions, would use again!

I ordered some balloons and a helium tank on a Wednesday morning with guaranteed next day delivery for an extra £8. This was for my son’s birthday on the Sunday. Despite paying £8 for next day delivery they arrived on Monday the following week, so I wasn’t able to use them.

There was no email confirming the dispatch.

When it had become apparent on the Friday that they weren’t going to arrive on time I emailed the customer services email address provided online telling them to cancel the order and not send it however the email bounced back. I tried their “live chat” which is on WhatsApp and didn’t get a reply for days.

When the balloons did eventually arrive I refused delivery and sent them straight back.

Im still waiting for my refund.

I’ve emailed customer services again but again, it’s bounced back.

Avoid.

I always order decorations for birthdays, hen parties etc from Ginger Ray and they never disappoint! It’s a speedy delivery, great quality and look gorgeous. I will never not order from them!

Very pleasant and friendly staff. Beautiful products, will use again.

Great service - definitely use again

Brilliant and sturdy good quality items.

I bought the large numbers and pick & mix sweets item, all very easily assembled at home.

Really pleased with my acrylic card box. Ordered last week and it arrived within a few days. Can’t wait to use it on my wedding day!

All my orders have been absolutely perfect and really high quality!

I have used Ginger Ray many times, everything from parties, to my own Christmas decorations! Have always had a good experience and the items are exactly as described!

Great service, very friendly and super helpful. Went above and beyond to provide what was needed.

Bought lots of decorations for a hen do, all arrived on time. Great choice and can easily be assembled. All items delivered quickly and packed well. Will definitely be using again!

Ordered some balloons and a guestbook well in advance to be delivered on a specific day (given the option to select at checkout), the order was never delivered and the courier did not pick the package up from Royal Mail. After three tries customer service was very helpful, issued a return to sender for the package and processed a full refund.

Absolutely incredible company! Will 100% use again and definitely share with others. Extremely professional, helpful, reactive and fantastic products. Top service. Thank you :)