Giftalicious.co.uk Anmeldelser 

87
•
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

First package didn't arrive after a week. Emailed them. They apologised and explained that the package was stuck in sorting. Resent. Arrived swiftly beautiful presentation ideal gift !

Vurdert til 3 av 5 stjerner

I ordered Large but items in the hamper were much smaller in size than advertised and pictured. So be Aware also my hamper had a white netting around it which although looked pretty, it meant the item... Vis mer

Vurdert til 5 av 5 stjerner

It was a gift for someone, I was impressed with the quality and packaging. Especially when your gifting someone you want them to get that first initial reaction, it did that, it was beautiful to look... Vis mer

Vurdert til 5 av 5 stjerner

I ordered the medium size to send as a get well gift, it was delivered in very good time, seeing as I paid the extra amount for a faster delivery. The person I sent it to was very pleased with it. The... Vis mer

Informasjon om virksomheten

  1. Gavebutikk

Skrevet av virksomheten

We hand pack hampers and gifts with free delivery across the UK.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

87 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 68 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(87)

45 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Don't order from these people

Don't order from these people! They advertise one thing and then send you a cheap version and then nevr get back to you call them they just fob you off by saying they will escalate it will take this amount of time kid you not I caller 10+ times eventually had to give up as it was getting ridiculous paid a lot of money for the box to be cardboard not woven not everything in the box and it to be leaking everywhere rubbish products and services. They say they will call you back they never do. Also they go round deleting reviews from website so you can't even get proper customer feedback

29. mars 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback and for the concerns voiced.

We would truly like to the opportunity to resolve any issues with you, and kindly request confirmation of your order number or request that you contact us directly through the Giftalicious website.

We look forward to your response.

Kind regards,
Emma
Giftalicious Team

Vurdert til 1 av 5 stjerner

Do not order from this cheap company

I ordered from this company thinking they are genuine and will provide professional service. I am absolutely ashamed in sending this hamper to my friend and her family. Firstly it arrived after Eid, even though I have selected a specific delivery service and paid extra for it, it did not arrive on time and two dates late. Secondly once it arrived, it was as if a child put it together, it was very badly presented and looked very cheap.
Finally the barfi was stale and most likely out of date, I got very bad review from my guest and feel deeply ashamed for sending this hamper. I tried to contact them and after 45 minutes of being on hold I hanged up. I will be reporting them as I have consumer rights. This doesn't even deserve one star.
I can provide a picture of how it arrived

28. juli 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback, based on an order placed with us in April 2023. We are happy to advise that both our products and service have greatly improved since your order was placed, and we continue to make improvements to ensure complete customer satisfaction.

Regards
Sam
Giftalicious.co.uk

Vurdert til 5 av 5 stjerner

Excellent gift

Great place to order hampers
I ordered the large fruit hamper

5. mars 2024
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback, which is greatly appreciated.

Kind regards,
Linda
Giftalicious Team

Vurdert til 5 av 5 stjerner

I’m so shocked with how quick the…

I’m so shocked with how quick the delivery was. I’ve never had this quick or a delivery from any other company before wow. May Allah bless you and your business thank you!! I highly recommend :)

13. mars 2024
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback, which is gratefully appreciated.

Kind regards,
Anna
Giftalicious Team

Vurdert til 3 av 5 stjerner

Issue resolved

Giftalicious reached out and resolved the issue.

11. januar 2024
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback.

We are pleased that we were able to resolve the issue and thank you for allowing us the opportunity to do this.

Kind regards,
Emma
Giftalicious Team

Vurdert til 5 av 5 stjerner

Just wow never expected the hampers to…

Just wow never expected the hampers to be so lovely, well put together and a fab service, will definitely use again! 5 star all the way :) I’ve literally just seen the reviews and shocked as the service I received was totally different. And can’t fault it x

10. desember 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback which is greatly appreciated.

Kind regards,
Sam
Giftalicious Team

Vurdert til 1 av 5 stjerner

Resolved

I have ordered a gift to my friend with the 1-2 delivery option. However, I cannot open the website it says “safari can’t open the page because the server can’t be found”. I’ve emailed them but nothing. Shame on you to use Islam with your disgrace. What you’re doing is haram and hope you won’t enjoy it! Always read the comments before buying anything online don’t make the same mistake as I did!

UPDATE: It was a gift order and arrived 4 days after not 1-2days delivery. My friend said taste was good there were dates too. I have asked for refund after 2 days of order from my bank. However 2 days later it arrived to my friend's house. So thank you at least it arrived. Hope you'll improve the business in the future.

16. november 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your review.

Kindly check your spam/trash folder for a number of emails from ourselves and delivery updates from the carrier. Alternatively kindly contact us via the Giftalicious website and a member of the team will respond as soon as possible.

Kind regards,
Emma
Giftalicious Team

Vurdert til 4 av 5 stjerner

Very good service

Very good service , very efficient

19. juni 2023
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Svar fra Giftalicious.co.uk

Hello
Thank you for your feedback which is greatly appreciated.
Kind regards,
Emma
Giftalicious Team

Vurdert til 5 av 5 stjerner

Great product

Great product, value for money, packaged well, arrived promptly. What more do you need, would definitely use again

8. juni 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your order review and your positive comments with regards to your ordering experience with Giftalicious. We look forward to your future orders with us.

Kind regards,
Emma
Giftalicious Team

Vurdert til 1 av 5 stjerner

I paid for next day delivery I was…

I paid for next day delivery I was waiting around for 2 days apparently they tried to deliver it and” no one was in” I had to go pick it up my self from the local postal office, when I finally got them it was stale. I tired to get a refund but I was ignored. very disappointed and I will not be ordering from here again.

6. juni 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you again for your review.

We really would like to resolve this issue with you and would confirm that we have attempted to contact you without success. Kindly use the contact form on the website to email us directly, quoting your order number, and we will investigate and respond accordingly, alternatively kindly check your spam/trash folder in-case our emails have not been received.

We look forward to your response.

Kind regards,
Emma
Giftalicious Team

Vurdert til 1 av 5 stjerner

Do not waste your money!

Wish I had checked the reviews before purchasing. Dishonest, unreliable and bad quality. Do not waste your money. I'm never ordering from giftalicious again.

4. mai 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback which is very much appreciated. We are sorry to hear that you were displeased with your recent order.

If you wish to contact us with more information, we will try our best to assist further.

Regards
Sam
Giftalicious.co.uk

Vurdert til 5 av 5 stjerner

The person the gift was for she…

The person the gift was for she honestly loved it so much. Thank You so much I will definitely be ordering more in the future

26. juni 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your feedback, it is great to hear that your receipient was pleased with the item received. We look forward to your future orders with us.

Regards,
Emma
Giftalicious Team

Vurdert til 1 av 5 stjerner

Con Artists!

I ordered their Jumbo halal hamper for my sisters birthday. What they sent was nothing like what the images and description were on the website. The hamper looked half empty, the packs were a lot smaller and they'd apparently swapped stuff out for cheaper alternatives. I initially assumed they must have sent us the wrong hamper (maybe the medium hamper rather than the jumbo hamper) but when I complained, I was told to read the small print. I wasn't even asking for a refund, I just wanted them to send the product that I'd ordered. These guys are a joke! DO NOT ORDER FROM THEM!!!
UPDATE: 16th June 2023 - I posted a link to the Trustpilot reviews page to the Giftalicious Facebook and Instagram pages and suddenly found myself blocked from their profiles. I guess they don't want prospective buyers from finding out just howmany people they've conned?

7. juni 2023
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Vurdert til 1 av 5 stjerner

Long arrival time

Ordered a hamper. Has taken over a week to arrive.
Spoke to customer service as it was stated 3-5 days delivery. We contacted them and they gave us a rude response stating it’s 3-5 days after the order is processed.
Not happy with service

25. mai 2023
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Svar fra Giftalicious.co.uk

Hello

Thank you for your review which is very much appreciated.

We apologise for any confusion with regards to delivery timescales as detailed on the website, we are actively monitoring and updating the website to ensure that all information is concise and clear, and implementing active tracking for all orders.

With regards to your interaction with the telephone support team, we are most concerned to hear that their response was rude, this will be addressed with the team manager to ensure that all staff convey information in a polite and clear manner.

Again we thank you for your feedback, which will enable us to make changes were needed.

Kind regards,
Emma
Giftalicious Team

Vurdert til 1 av 5 stjerner

Wish I read the reviews before…

Wish I read the reviews before ordering!
Website is created to a high quality so you are easily fooled.
NUMBER doesn’t work. And they don’t reply to emails when you tell them items are missing from the order.
Really sad that they advertise as halal/Muslim business yet so dishonest. You’d expect better.

20. april 2023
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Vurdert til 1 av 5 stjerner

AVOID

I am incredibly sad for my friend who spent £50 to send me a hamper from here.

It does not look like the website at all!
It comes in a cheap plastic box, covered in plastic and not in a wicker like as advertised.

All of the products do NOT have ingredient lists, best before dates etc. They have been chucked in a box and cellotaped shut, with cheap stickers covering the actual brand names.

The phone number also doesn't work.

The luxury barfi is also stamped with a brand name. Upon googling it comes up as a wholesale fudge from Amazon.
There is also a penny sweet in the box! How is that luxury barfi??

The registered company name and vat registration is also of a furniture company based in Birmingham.

19. april 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback which is much very much appreciated. We are very sorry to hear that you were displeased with your recent order, and for any issues in contacting us.

If you wish to contact us using the form below, we will fully review your order details and hopefully address your concerns and rectify were we have fallen short in this instance: https://giftalicious.co.uk/contact

We again thank you for your feedback and look forward to your further contact on this.

Regards
Sam
Giftalicious.co.uk

Vurdert til 1 av 5 stjerner

Awful

Awful, avoid

30. mars 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.

If you wish to contact us with more information, we will try our best to assist further.

Regards
Sam
Giftalicious.co.uk

Vurdert til 1 av 5 stjerner

SCAM, false advertising

Fake advertising, ordered one thing and got something completely not worth what i paid for and delayed delivery.

5. april 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.

We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected. Hopefully this will clarify the exact contents for furture orders.

Ramadan is a peak season therefore we suspend our Next Day Deliveries during this month as specified on the delivery page. Deliveries during peak seasons can take 24-48 hours for expedited delivery. We apologise if this was not communicated effectively to you.

Regards
Sam
Giftalicious.co.uk

Vurdert til 1 av 5 stjerner

Absolutely fraud website

Absolutely fraud website. Please be aware and don't order.
They don't deliver what we've ordered! It's not worth wasting soo much money for nothing and if you're lucky enough to receive the hamper its not capable of gifting to your friends, feels like they have thrown everything in purposely. What a scam website!

25. mars 2023
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Svar fra Giftalicious.co.uk

Hello,

Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.

We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected.

Hopefully this will clarify the contents for future orders.

Regards
Sam
Giftalicious.co.uk

Dette er Trustpilot

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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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