Evolve Skateboards Anmeldelser 156

TrustScore 2.5 av 5

2,6

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Se hva andre synes

Vurdert til 1 av 5 stjerner

I own an Evolve Skateboards GTR Bamboo All Terrain. I had not used it for around 1.5 years after my last ride, where I experienced a serious fault that resulted in injury. During that ride, t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent customer service from the moment I started researching the brand online. From a followup email and call to ask if they could assist my queries, to guiding me through what product best fi... Vis mer

Vurdert til 5 av 5 stjerner

Never had a skateboard before, but wanted to try something different. I had been looking at Evolve skateboards for quite sometime and my amazing wife decided to buy me one for my 39th birthday! I got... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Recently brought a heap of parts in two seperate packages from evolve skateboards Australia. When they arrived almost 2 weeks later both packages had missing and wrong parts like original instead of t... Vis mer

Informasjon om virksomheten

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Skrevet av virksomheten

Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

156 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 33 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

very happy rider

I am new to skateboarding, I am a snowboarder though. I bought the bamboo gtr all terrain a couple weeks ago. I am so happy with the purchase. The board has met all my expectations. It is responsive and easy to control. I have been out everyday riding all around brisbane having the best time. Customer service with evolve has also been really amazing, quick and super helpful as i did have a couple questions about the app on your phone to customise speeds etc.

9. mai 2021
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Svar fra Evolve Skateboards

Thanks for the review Martin - it's crazy how similar to snowboarding it can be!
If you have any questions, please feel to reach out to our team. We're very responsive over email and always happy to help!
ask@evolveskateboards.com.au
Regards
Evolve HQ

Vurdert til 5 av 5 stjerner

I can’t believe I waited so long 😉

Never had a skateboard before, but wanted to try something different. I had been looking at Evolve skateboards for quite sometime and my amazing wife decided to buy me one for my 39th birthday! I got a GTR Carbon All Terrain, unreal, awesome 🤙🏻. Great experience all round and super quick delivery. And I picked it up straight away, very easy to ride!

8. mai 2021
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Stoked to hear you're out, about and loving it!
Thanks for the review 🤙
Evolve HQ

Vurdert til 5 av 5 stjerner

Loving my Evolve skateboard experience

First of all I would like to say how the whole experience of purchasing my board was completely smooth and effective and efficient.
But most of all what was unexpected was the level of customer service that I received personally and I would just like to take the time to say thank you to your colleague Billy for his exemplary example within customer service he is a true credit to your company and please make sure this message gets to him he answered all my annoying phone calls and put my mind at ease with all my questions and concerns. Please keep in touch and I’ll be posting my journey on instagram @shaquilleforbes I’m a truly happy customer and I know that Evolve will be there for me if I need them in the future

7. mai 2021
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Svar fra Evolve Skateboards

Awesome review Shaq, thanks for taking the time!
We'll definitely pass this on to the crew 🙏
Happy riding!!
Evolve HQ

Vurdert til 5 av 5 stjerner

Gtr arrived from evolve UK today

Gtr arrived from evolve UK. It really is in the details. Quality, customer service, packaging and the bloody case holding everything even the charge and cable. I can not fault it what so ever! I own a motorcycle design and manufacture company and this is the kind of company I respect admire. Top work guys. Huge respect for Mat and Kev at evolve too for keeping my GT going.

7. mai 2021
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Thanks for the review legend 🙌
I'll pass on your review to the team!
Happy riding!

Vurdert til 5 av 5 stjerner

Couldnt be happier

I bought my bamboo GTR after watching a guy carving on the Gold Coast. I surf, but i'm not really a skater so i wasnt sure how id go. In short, its one of the best purchases i've ever made! So much fun! It's only been 3 weeks, but i'm already starting to carve really tight turns on grass. At 52yo its also helping to loosen up my hips, and i reckon my surfing has improved too!
Am i allowed to say my teens love it too?!

3. mai 2021
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Svar fra Evolve Skateboards

Thanks so much for the review, we appreciate it!
We're stoked to hear you love it and are sharing the passion :)
Evolve HQ

Vurdert til 5 av 5 stjerner

Excellent board

Excellent board. Long battery life. And being a first time e board rider i would suggest purchasing the bushing kit with the board to stiffen it for your learning experience. And support is excellent. I recived my board with the wrong charging plug. And we’re sent the correct one within a couple of days. Keep it up.

29. april 2021
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Svar fra Evolve Skateboards

Thanks for your review David - stoked you're enjoying your board and welcome to the e-skate community!

Evolve HQ

Vurdert til 1 av 5 stjerner

Existing customers price-gouged.

I have an Evolve Stoke and I love it. I am giving Evolve a 1 star review because they don't post critical reviews on their website, which is just dishonest. But for that, I'd be giving them 3 stars, and deducting 2 because of their outrageous price-gouging.

The boards are pricy, but that's fine. You know the price when you buy. But I dropped the controller on the floor one day and it smashed so I had to replace it. The price? $170 with tax!

So you spend $1k on a board, they know they have you as a customer regardless, and then you accidentally knock the controller off the table and they gouge you for another $170?? Absolutely disgusting.

8. april 2021
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Svar fra Evolve Skateboards

Hey David,

Sorry to hear about your disappointment.

Did you know that we offer repair on remotes? Please get in touch with our team to discuss this further. As you're in the USA, you can email below. I also recommend grabbing yourself a remote cover to help protect your remote!

service@evolveskateboardsusa.com

We'll also raise your concern about the reviews with our marketing team as we want to be as authentic as possible.

If ever in doubt, please don't hesitate to contact our friendly team as we'd be more than happy to assist you.

Regards
Evolve HQ Australia

Vurdert til 1 av 5 stjerner

Fell off due to design flaw, no refund.

Fell off, bad design flaw, no refund. Was hurt bodily wise.

5. april 2021
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Svar fra Evolve Skateboards

Hi Sunny,
So sorry to hear about you incident, we wish you a speedy recovery.
Please don't hesitate to reach out to your local tech support team as we'd be happy to help you out where needed.
Regards
Evolve HQ

Vurdert til 5 av 5 stjerner

Started off with a few different boards…

Started off with a few different boards before buying an evolve gtx and then upgraded to a Gtr bamboo. Ridden over 2000 miles on my gtr this year alone. Never had any major problem with there boards or remotes. Remote does need to be re-calibrated if you drop it or come off. Customer service is spot on in the UK and there is a massive community of evolve owners that love these boards.

20. mars 2021
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Thanks for the awesome review Steven 🤙
Happy riding!

Vurdert til 1 av 5 stjerner

Evolve doesn't stand by their products

Evolve doesn't stand by their products. I had my bamboo GTX for less than a year and all of a sudden, the battery has really high voltage drops. I contacted evolve and all they can say is ship the board to us and pay us to see whats wrong with it. They made it seem like it was my fault when i never rode in the rain, always kept my board clean and always charged it appropriately. DO NOT DO BUSINESS WITH THESE PEOPLE. They claim they're premium boards with their advertisements but they are garbage after a year and customer service only helps to fix your board if you pay them, regardless if your board was a defect one. Find another company that takes care of their customers well out after purchasing their products.

30. november 2020
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Svar fra Evolve Skateboards

Hi there,
Without properly assessing the board in person, it is near impossible to determine what is going on with the components, therefore we cannot draw a conclusion.
If proper maintenance has been done on the board for the entirety of it's life, then the next step is to send the skateboard in so our technicians can run a full assessment and determine the appropriate solution for you.
Our main priority is getting you riding as soon as possible.
Regards
Evolve

Vurdert til 2 av 5 stjerner

The fun doesn't last

While initially I was very impressed by the Evolve Skateboard ( I have the Carbon GTR 2-in-1),
after a couple months the defects on the manufacturer's part started to affect my overall ride and skate experience.
The trouble seems to be with the remote's connection to the board. I have gone through two remotes, the first one being defective and having to resilience to falls, and the second outright disconnecting me from the board and throwing me. I have heard the claims Evolve has made, speculating that is is the fault of the rider, this is not the case. I have been riding for over 30 years and am not a novice by any means. This error is on the part of the producers.
I make a point of not having my thumb rest on the brake, as I have been thrown quite a few times now.
At a speed of 30km/h, this $2000 - $3000 board should not brake randomly.
The fun doesn't last. Don't be fooled. The customer service is nil, and this has been said many times by other Evolve users.
Buyer's beware.

3. oktober 2020
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Svar fra Evolve Skateboards

Hi Bran,

I am very sorry to hear of your disappointment. What you are describing is unusal and I recommend discussing this further with our technicians. Please email through to our friendly team and if possible and safe, include a short video of the concern.

I notice you are in Canada so please use this email address here:
service@evolveskateboardsusa.com

We are here to help you so if you do have any questions, please don't hesitate to ask us!

Regards
Evolve HQ

Vurdert til 1 av 5 stjerner

This company is terrible from a…

This company is terrible from a customer service and product quality standpoint. For $2K the board shouldn’t arrive out of box broken. The lack of customer service is beyond unacceptable...this company should not be around anymore. I really hope what happened to Boosted happens to these guys. I’ve never wanted something so bad to happen to a company before this.

30. september 2020
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Svar fra Evolve Skateboards

Hi Jeremiah,

The skateboard should not have arrived to you in a broken box, it sounds like something has unfortunately happened during transit. If you are based in the USA, please don't hesitate to reach out to our friendly team and we would be more than happy to assist you.

info@evolveskateboardsusa.com

Regards
Evolve HQ

Vurdert til 1 av 5 stjerner

Evolve sucks!!!

I have a bamboo gtr, not even 5 months old. And its broken. My remote has stopped working. And customer service is non existent. They will try to convince you that all the problems are your fault and to pay them more money and they will fix the stuff for you. They dont offer a warranty for their $2000 product because they know ots garbage. Do not give this bs company any of your money. They deserve to go under.

23. september 2020
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Svar fra Evolve Skateboards

Hey there,

I'm so sorry to hear about your experience. Would you please contact us via email with the following information so we can look into this further and help resolve this.

- Full name
- Order number
- Concerns you are experiencing
- Any other relevant informaiton

We do offer a warranty on our products and you can read through our policies on our website. I see here you are located in the USA, please click the following link to review theirs.
https://evolveskateboardsusa.com/pages/store-policies-and-terms-of-service

We look forward to hearing from you so we can resolve this as soon as possible.

Regards
Evolve HQ

Our contact email is: ask@evolveskateboards.com.au

Vurdert til 1 av 5 stjerner

My evolve bamboo is less than 2 months…

My evolve bamboo is less than 2 months old I have had issue after issue and the worst customer service you could imagine. From the best covers wearing my belts away after the first ride evolve told me to just ride it without belt covers ? Like what ? Then there R2 remote died on me and they want to charge me 80$ to fix it ? Now I have a motor making a grinding noise and not running smooth that one motor stops while the other one still rolls I haven’t even rode this board 5 times . The sad part is I wanted to switch to the at model the second day I got it and Andrew at evolve USA told me I couldn’t but I could buy the at kit at 15% off there return policy is lies be careful theyscrewed me they will screw you too the biggest waste of 1800 dollars I recommend looking else where the customer service and lack of a actual warranty or support will
Just make you feel ripped off and you will be in the same situation as me thanks evolve 👍🏻

19. september 2020
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Hi Adam,

While we are unfamiliar with your situation as we are located in the Australian distribution, we sincerely apologise that you are dissatisfied with your experience with Evolve. If you would like to reach out to us directly, we would be more than happy to look into this further for you.

Regards
Evolve HQ

ask@evolveskateboards.com.au

Vurdert til 1 av 5 stjerner

Motor Controller Blew Up 1 week out of warranty!

Bought a Carbon GT just over 12 months ago, board has barely done 50km in 12 months.... motor controller blows up 1 week after twelve months... $199 to replace, don’t waste your money on this rubbish.

Service and support was actually 5 star, quality and longevity of product is poor however.

16. september 2020
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Svar fra Evolve Skateboards

Hi David,

Sorry to hear you are unsatisfied with Evolve's warranty. I just had a look into your concern further and I see no email history with us. Can you please kindly reach out to me with your receipt so I can look into this further?

Thank you
Evolve HQ

ask@evolveskateboards.com.au

Vurdert til 5 av 5 stjerner

GTR Carbon and Evolve After Sales Service

Bought a GTR Carbon Skateboard about a month ago. Had to adjust the belt, and due to "lock tight" managed to strip one of of the bolts to the motor.

Contacted evolve, who sent out a new motor under warranty the very next day. Two days later it was at my doorstep. New motor on the board 10 minutes later, as good as new.

I would HIGHLY recommend the GTR to anyone considering it. I use it for commuting to/from work and look forward to it every day. Then on my days off my housemate (who has the GTR Bamboo and loves it) and I go for a skate just for fun, or to the pub for a beer.

This is an amazing Australian company who sell a premium product and provide after sales service that is second to none.

Cannot recommend highly enough. Keep up the great work Evolve.

David :):)

4. september 2020
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Svar fra Evolve Skateboards

Thanks for your review David. Appreciate you taking the time to write it :)
Cheers,
Evolve HQ

Vurdert til 1 av 5 stjerner

Nice Skateboard. Terrible service and warranty.

I bought a Carbon GT Skateboard in 2016. The deck cracked in the first 2 weeks from regular use on pavement. Evole did not want to warranty it but after I persisted they finally relented and did warranty it. Why I had to pester them to get them to cover this is beyond me.

3 years later my remote dies, and there's no warranty so I bought the new "improved" remote. This remote broke within the year. Its bluetooth transmitter died. This is a known issue online that many people complain about. It should be recalled because it is a safety issue on hills. (waiting to see this lawsuit, lol)

They know this, and yet refused to warranty it. Now I am stuck buying another remote even though I know it will have the same issue in a year.

I would NEVER buy a product from this shady-A@# company ever again.

Nice reply..... i already contacted you and there is no warranty on a component that should be recalled. I had a professional small electroics guy look at it and he said its a faulty bluetooth transmitter. This is a 2019 remote and it broke.... so i guess thats not improved yet. Fix your remotes before you get sued!

You need to do better than that lame reply. Send me parts to fix my remote.... any other reply is a waste of your reply and everyones time.

25. august 2020
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Svar fra Evolve Skateboards

Hi Ty,
I am very sorry to hear you are unsatisfied.
As you are outside of our immediate region, we do not have access to review your history so we are unable to comment on the case of your deck.
As for the remote, I am unsure of your concern noting the transmitter as having died. As we have an abundance of product in the field, we do our best to keep customers riding for as long as possible. If you are having concerns with the remote you are welcome to get in contact with Evolve USA to have it assessed to determine if it can be repaired or not. The remotes have undergone multiple changes since 2016 to ensure any improvements found have been adopted and passed on to the customers.
Regards
Evolve HQ

Vurdert til 3 av 5 stjerner

Issue after just 10km of riding.

Bought the GTR Carbon and after 10km of riding it now won’t switch on.

Went to return it to repair what is probably just a faulty switch on a Friday afternoon and the place is shut due to a “team building” afternoon. So now looks like another weekend where I have an expensive toy sitting that can’t be used.

17. juli 2020
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Hey Jason,

Sorry we missed you on Friday!
Hope you've been in touch with our team since.
Feel free to call our technicians on (07) 5593 4999

Regards
Evolve HQ

Vurdert til 5 av 5 stjerner

Easily the best all round ESK8/PEV

Easily the best all round ESK8/PEV that is available on the market today. Not only can you easily go off road wherever need be, but if you want to change to street wheels, you can within an ease of 10 minutes! Shred and slide as you would, this board is built for it! Would recommend to anyone.

2. juni 2020
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Thanks Billy, enjoy the ride 🤙🏽

Evolve HQ

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