Dell Anmeldelser 

DELL have to be the worse company I have dealt with for unprofessionalism in decades. I purchased a laptop from them. The laptop was faulty upon arrival and I’ve had an engineer to view it at my home who didn’t nothing, it was then collected and sent away to be repaired. It was returned in a worse condition and was also damaged externally by the DELL technicians. DELL have consistently refused to do anything to help. It’s been like speaking to a brick wall. They are utterly useless. Please please do not buy from them, use an alternate company.

I wish I had read the reviews before buying. Dell and UPS delivery and customer service is simply appalling. Having now read the reviews I am starting worry that the laptop that has finally arrived won't actually work. Very poor experience from what I wrongly expected to be a top class brand. Do not recommend.

I have had the worst experience with Dell and didn’t imagine this. Had issues with my inspiron laptop, contacted Dell and I was told it was a battery problem. I bought battery from Dell and the problem persisted. Rang them again, then they said, it was charger all the while. No, to get someone on the phone to process my request is like catching air. After the rigorous process of speaking to some, they dropped my call twice and didn’t bother to call back. I am so disappointed and frustrated. Have not used my laptop in 2weeks and I am studying for an exam.

XPS Laptops

I couldn't make it up it's so bad.... I had just written a review and then the laptop crashed with a BIOS issue. We bought a few of these for work around £2000 each and apart from being very sleek, have been a nightmare. Sound cards regularly disappear, even during a Teams meeting with clients!! when this happens, a Jabra headset or updating the windows and dell updates sometimes fix this or a hard re-boot. Other days you need to wait a few days. If you don't have an external keyboard and mouse, you'll be operating at 2 miles an hour as looks aside the keyboard is very impractical and the invisible mouse gets pushed accidentally for a past time.

Back in my NHS days these were reliable and indestructible (in a works sense). Forget about looks, just make it reliable for work please.

Everyone raved about how good the latest XPS laptop is. Upsides - it is a powerful machine and delivers quickly in multi task situations. The downside is the keyboard, it is the utility used the most and it is awful, the keys are so close together you are constantly having to correct what you type, much preferred my old microsoft book pro 2 keyboard layout. The mouse pad is massive so if you are working on the machine for a long time and rest your hands on the the machine while type you have to be extremely careful not to nudge the massive mouse pad. Ergonomically very disappointed by the design. Their engineers focused on performance under the hood and forgot that humans with hands and fingers use these laptops! If I could get a refund and order another machine I would.

So far, the XPS 14 device I ordered is working really well and exactly what I expected.  I have never had a reliability problem with Dell and todate they have outlived their useful life before I replace them. However......unfortunately, the delivery experience seriously damaged my confidence in Dell as a company.

The delivery failed on three consecutive days. The first failure was attributed to an allegedly incorrect address, although the address was correct. On a subsequent attempt, the driver photographed my gate but did not use the gate-entry system or telephone me, despite my being at home and Dell having my number. The shipment was then recorded as “customer unavailable”.

I repeatedly contacted Dell and received apologies, escalations and assurances that delivery instructions had been passed to DHL. However, those assurances did not translate into effective operational action. I was told that DHL management had been engaged and that the delivery was being personally monitored, yet further delivery attempts failed in exactly the same way. An exceptional weekend delivery was discussed, but Dell later acknowledged that this had remained only a request and had been raised too late to implement.

What began as a DHL problem ultimately became a Dell problem. I contracted with Dell, not its delivery partners, and Dell appeared unable to exercise meaningful control over the delivery partner.

The laptop was eventually delivered following a final escalation, the offer of £200 compensation and my placing multiple prominent signs at the gate directing the driver to the keypad. Dell subsequently confirmed that it had followed up with DHL. The customer-care staff remained polite throughout, and I particularly appreciate Puja’s eventual efforts to secure a resolution. Nevertheless, it should not have required several lost days, repeated calls, formal legal deadlines and the threatened cancellation of the order to achieve a straightforward delivery.

The product is excellent (at the time of writing!). The handling of its delivery was an abject failure. Dell allowed the conduct of its delivery chain to damage the reputation of the Dell brand.

Very good DELL COMPUTERS ! My old pc DELL IS STILL working VERY WELL from 2012 !!! My laptops as well !!!

Since I'm not able to get any actual support from your website, I may as well dump my every growing list of issues here and hope for the best (or at least hope it puts another person off of buying your terrible products..)

Dell support assist on desktop often doesn't work - does this mean it's actually not running my updates in the background? I get the message ‘this is taking longer than expected. We recommend restarting your PC and trying again’. If I try to use the web version, it seems to give me different results each time I run it, or the results differ from the desktop version when I can get that working. I wonder if it’s related to this: it tells me to restart my laptop after an update, so I hit restart, but the laptop just shuts down.

Bitlocker is a nightmare - everytime my battery gets low I have to go through the process of clicking into it, skipping a drive etc. - I have tried to troubleshoot it before when I had paid support but it didn’t work, how can I truly stop it?

The sound and mic are constantly breaking - it seems related to updates/ drivers, but half the time I try and use my laptop the sound is fuzzy and distorted, or I go to meet with a client on Google meets and my sound and camera are not working. I also have a work laptop and use meets so I know it’s not an issue with their software, it’s 100% this laptop.

The volume is also way too low - there are times (I guess linked to the above with both a media player and my laptop set to 100% volume and it’s so quiet)

It gets incredibly hot, even on a wooden table - are there any settings to try and prevent this?

I bought a Dell 14 inch laptop in March 2026, direct from Dell. After about a month, the resolution began suddenly changing from 1920 to 648 within a minute of the laptop starting up.I contacted Dell Support Assist who were not helpful but after pressing them they eventually agreed to take the machine in to be repaired by a technician The laptop was returned after a fortnight but the problem had not been solved. I contacted Dell support again They wanted me to go through a lot of tests which I had already done before they took ithe laptop in. They did everything they could to put me off; including saying that my window for support had closed when of course the machine was still under warranty and moreover I had also paid for additional support. The they kept messaging me to say that they were working on my service request when they were not doing anything. Eventually after I complained bitterly, they said they would escalate my service requesr to the Escalation Team. For at least two weeks they sent each day a message stating that they were working on my request leaving me to assume that they had indeed escalated the case. In fact they had done no such thing. Even after I raised this with them they continued to send daily texts to say that my request was being worked on. Clearly this was not true and their intention appears to have been to keep fobbing me off until I gave up- indeed a successful strategy in the end. I have never come across anything like this before. I would never buy another product from Dell and I could not possibly recommend this company to anyone.

Insulting inhuman behaviour. It genuinely is inhuman, because Dell make very sure you cannot speak to anyone. They answer emails with tripe, and pass you around from one dead end to another. Whoever is responsible for this, you ought to be ashamed. You are supposed to help people, and you do all you can to avoid doing so.

The power button is sinking and not covered under warranty, it is joke. Do not buy Dell.

my dell laptop is only 2 years old but constantly keeps saying "your device ran into a problem and needs to restart", this has happened 3 times today, l worked in the WHAS Ambulance service and used Dell with no issues, but my laptop keeps crashing. my laptop is a total waste of time, waiting for the sales to start then get a decent laptop and this one will be for the rubbish bin

I have a PC under warranty and the headphone socket no longer registers the presence of headphones. Does not seem to be a driver issue more a hardware issue but I just wanted Dell to repair under warranty. They use Chat but have deleted all my requests. Do they really believe that a domestic user will just sit waiting for a Chat response from Dell? Very sad and ultimately clearly no interest in providing good service to domestic buyers. They have my contact information so why do they not just send me a message!

BUYING A LAPTOP IS IMPOSSIBLY COMPLICATED.
I phoned, talked through my needs, and agreed to purchase. My payment went through by B A C's transfer, but then DELL wanted me to email them proof of payment. I could not understand how to do this, and they are being very unhelpful.
Furthermore, the company appear to have no provision or sympathy for the elderly or otherwise disadvantaged customers

So, I purchased 3 laptops about 10 months ago - having purchased (almost solely) Dell computers (laptops and desktops) over the last 35 or so years. Never really thought of looking elsewhere (although I did buy a Sony laptop once). So, recently, I have been having a bit of an issue with the charging port on one of the laptops - nothing too major other than it's intermittent habit of not charging the laptop. So, as a small business owner, did what any sensible person in my place would do - phone their account manager. They were unavailable so I contacted Dell customer service via livechat. This was a frustating waste of my time. So, I emailed my account manager. Again, no response. A little later, I got a message from one of her colleagues saying that my account manager was on sick leave and that, if I provided my contact number they would call me. So I did - and they didn't. I should have realised at this point that this is precisely what Dell do in these circumstances. Say that they will call and then not bother. I went back to customer service - this time on the phone - and spent 3 hours being bounced from one person to another. Unsurprisingly I found myself going nowhere fast.

So, I lodged a complaint - and was promised a call back if I provided my details. I responded very promptly, hoping that with a complaint in place, Dell would be a little more pro-active. As I said, the signs were there.

So I emailed Michael Dell - not expecting him to personally respond but in the hope that someone slightly up the food chain from the "characters" in customer support might recognise that customers are just maybe quite important (essential?) to Dell. Sure enough I got a fairly prompt response from a memeber of the "Advanced Resolutions Services" team who asked me to provide a time slot when we could discuss the issues the following day. So, I should be happy that everything got resolved, right? Well, not quite. I provided a contact number and a timeslot and cleared my diary for the expected call. Ha. The timeslot duly passed and I heard nothing. I emailed this guy to explain that our timeslot appeared to have elapsed without any communication as to why - and requested his advice on how we should move this forward. That was almost 3 weeks ago and I have had no response. I forwarded the email chain to Michael Dell - and have had no response.

I did get an email from my account manager (just over 2 weeks ago) saying that she was now back from sick leave and would get to the issue (now not just a product issue but a major customer service issue). I have followed this up with her on several occasions (email and phone) - but heard nothing.

I think the moral of this tale is that if you buy from Dell, then you had better pray to whomever you can that nothing goes wrong. Because if it does, you will be totally ignored - unless you want to buy a repair. I know that I will not touch Dell again and I just wish I had taken the advice to always check the Trustpilot reviews before you buy. Had a I done so, I would have saved myself a load of wasted time and plenty of frustration. No company can be this bad - but the ratings say otherwise! STAY AWAY!

I purchased a laptop, it never arrived I’m now left in complete limbo. No communication from them, they ignore emails, phone lines never connect to an actual person. Unable to cancel the order or receive the laptop, completely trapped. Awful company, non existent customer service. Would definitely advise against using.

I have a Dell Latitude 5440 covered under Dell ProSupport Plus, running until July 2026, and I also have Dell support cover on more than one item.

I have been trying to get the same laptop issue resolved for over 4 weeks. I have contacted Dell Support several times and have already spent over 2 hours going through the checks requested, but I still have not received a clear response or any proper next step to resolve the problem.

This is very disappointing when I have paid a lot of money for Dell support cover across more than one item. I am sure if I wanted to extend or renew the cover, Dell would be able to take payment quickly, but getting support when there is an actual issue has been extremely poor.

All I am asking for is for Dell to take ownership of the case, confirm the next step, and arrange the appropriate repair or engineer support under the cover I have paid for.

At present, I feel badly let down by Dell’s support service.

Some of the worse after sales services I’ve ever encountered. Faulty laptop within six months, an unsuccessful engineer visit at my house, followed by, a collection and repair option - almost a month without a working machine.

On top of that, once I had the machine back, it had scratched and scuffs all over the lid.

And to think that this was after the case was escalated to their executive team.

Colleagues at Dell include their CEO, PA and an Executive colleague all by the names of - Steven Young, Jane Jones and Lindokuhle Malinga.

Not a single bit of goodwill or compensation for the inconvenience and additional damage to my machine!

Avoid Dell and buy from HP or someone more reliable!

My Dell XPS Laptop was bought to replace my former XPS which was excellent although I had complained to Dell 5 years ago that having the Fingerprint reader on the ON/OFF switch was daft. The new XPS Pro arrived with the Fingerprint reader still in the same place and further cost-saving cutbacks such as invisible Mouse-Trackpad, flat non-raised keys and Bitlocker enabled so that the SSD cannot easily be replaced if/when it fails. I can only assume that it has been made by Chinese industries without proper testing in the UK.
That said, the display is good, battery-life excellent but Dell seem to have abandoned Technology in favour of buying it in.
A warning to new users: The Windows Activation is now dependant upon a Microsoft Account which may mean remembering what password was used 5 years earlier or re-setting everything.

I've been using Dell's Alienware laptops since I was a nerdy teenager, and they have largely always been good quality.

Dell's customer service, however, is the worst I have ever encountered from any company ever.

A fairly routine fault on a previous laptop took months to fix and multiple visits from engineers who kept being sent without the replacement part, one of whom drove off with my SSD in his pocket (I did get it back).

That laptop was eventually just replaced entirely after several complaints.

I have recently bought a new laptop from Dell, which has been a much better experience, meaning that the only issue was the Dell Migrate software I paid for was neither installed on the computer or even credited to my account. When I raised this with customer support they told me to contact customer support.

I've written this off as a lucky break.