Dell Anmeldelser 

I bought a PC on 24th October as Dell promised 24 hour shipping. It didnt arrive. Complained to customer services. Still no PC. Tracking shows it sitting in a delivery depot! Pathetic service. Still waiting 5 days later. Avoid them!

Laptop was collected by dell for charge issues. Told to wait 8 weeks for a part.
The laptop is for my son who is a university student and they expect to manage without laptop for 8 weeks.
Dell has no customer complaint department...just people in India reading from script that repeat" I understand" and " I appologies"
PATHETIC SERVICE...AVOID AT ALL COST

I don't recommend dell computers at all. Recent years their performance are really low, after an year of purchasing their laptops,there will be software issues. My lenovo computers older than them are performing well. I don't know why I went for a modern i9 laptop from DELL,should have gone with somebody else

Dell customer service is non existent.

There’s no customer service email address

Whatsapp - no live chat it’s a chat bot and it’s completely useless

If you call the phone number you will speak with the robot and it’s completely useless. no live customer service available
If you have some sort of problem you’re on your own. That’s how Dell runs its business.

I ordered a replacement battery for my Dell laptop in September, promised for delivery on 1st Oct but the changed to 15th then after multiple phone calls to so call customer support got it delivered on 23rd Oct. It was more than a month, plugged in after delivery only to see a msg on my laptop that it is not a genuine Dell part and the laptop would not charge. Absolutely failure of their spare parts team. Stay awayy.

The Dell Latitude arrived with components missing. It functioned poorly thereafter.
Finally it short circuited and is "dead" after just over 11 months.
It has been an immense disappointment and waste of time and money.
Dell are not interested in supplying reliable products to individual customers

If I could give them minus points I would . I ordered a computer on 13 October to be delivered on 22 which is today and nothing, nothing - hopeless customer service. Do not buy from this company, endless stress

I’ve contacted Dell multiple times about a batch of faulty laptops with clear manufacturing defects.

Technical Support keeps telling me to speak to Customer Care. Customer Care then sends me back to Technical Support. I’m stuck in a loop of non-existent customer service with no one taking ownership or arranging a return/replacement.

Even the online chat team promised I’d be contacted within 48 hours... that never happened.

At this point, I’ve spent hours chasing Dell just to be sent in circles. Extremely frustrating and disappointing experience. Won't be 'choosing Dell' again.

Bought a Dell Inspiron laptop around 2 years ago. While closing it one of the hinges just snapped and ruined the screen. Called Dell but they were not interested. We paid a bit extra thinking Dell was a good quality laptop, but obviously not - it only lasted 2 years. We will certainly not buy another Dell machine and will be telling everyone else about how flimsy the Inspiron is.

I ORDERED ON THE 13/10 DELL promissed to deliver by 15/10 and they didn’t!!!as simple as that! I wish I’d read the reviews!!!
ordered a 49 inch monitor on Dell website, it said get it delivered within in 2 days. Delivery was passed to DP World Syncreon they passed it a third party Irish delivery company whom lied when stating we couldn’t access the address etc so they put ‘We have attempted to make contact - Customer unavailable’ I was at home you never attempted. Anyways I have cancelled the order. The company and its partner that deal with delivery are a joke! What should have been a simple transaction is turning into a nightmare. I have raised a dispute with my credit card company… I guess I should have dealt with AMAZON as they are the BEST in delivering orders on time always

Alienware Pro Gaming Mouse dongle failure.
We purchases a new Dell laptop and mouse in December 2024 for a business, we were surprised to find that the mouse would only work with a dongle that was supplied with the mouse at the time of purchase, the dongle was an inch long and had to be inserted in the back of the laptop in one of the USB 2 ports. When using the machine on your lap (as designed ) the dongle kept catching on your leg or lap. After a week or two the dongle cover came off and needed to be taped back on. After 11 month of use the dongle's cover came off again and whilst being used on a lap the dongle broke in half. We contacted Dell as the laptop and mouse were still under warrantee. They said because it had broken in half we would have to by a new mouse and Dongle combined as it was not covered by the warrantee, when we asked to have a replacement dongle sent out with a payment they could not do that. We feel that the mouse and dongle combination was not fit for purpose and should of never been sold to us as a combined bundle. after speaking to 7 different people at Dell they said that there was nothing they could do or would be able to do about this and the only way was to purchase a a new mouse from them, this is unacceptable to us as our stance is how can an inch long Dongle in the back of a laptop be fit for purpose as a mobile unit. We have made a complaint to Dell officially about this but do not hold our much hope. Be aware of this when purchasing from Dells website as they don't even mention the dongle is and Inch long and we would not recommend anyone purchasing a Mouse from Dell.

They don't respond to any tickets, the order is already 5 days late, and they've been stuck at customs for days because they haven't paid the fees!! No explanation, nothing! You call, they know a ticket is open, but nobody cares. This is the most unprofessional company! DON'T ORDER ANYTHING FROM DELL! It works + ATTENTION: Terms and conditions! I wanted to cancel and return the order because the customer support and processing are terrible. I mistakenly thought they would refer you to the terms and conditions, which state that Swiss customers have no right to return/cancel. WTF Better to go to Lenovo! EDIT: Now that I'm reading the reviews here, I have a very bad feeling. This seems to be a Dell scam where you "get the product early" but then have to wait for months. SHAME. Also, the fact that you have no warranty for defective parts as a Swiss customer and have to pay expensively for it yourself and can't replace or return the laptop... Oh dear, never again!

Terrible, I’m shocked at the negative reviews on trustpilot. Had I known, I would never have ordered my laptop from Dell.

Order placed on 23rd Sep 2025 for next day delivery, still no laptop to be seen ! Order says processing. Numerous back and forth emails with no help whatsoever.

Dear Dell Customer Relations Team,

I placed an order with Dell on 01/10/2025 that included a 14” Inspiron 2-in-1 laptop, a smart pen, and a wireless mouse. I’ve always believed Dell offers high-quality products — but from this point, the problems began.
In 2025, every major company offers fast and reliable delivery — usually within two business days. Unfortunately, Dell chose to partner with one of the worst couriers I’ve ever experienced. The delivery company handling my order (DHL eCommerce ServicePoint) has shocking reviews and, sadly, lived up to them.
For comparison: a few months ago, I ordered a Samsung S25 Ultra. I placed the order on a Thursday morning and received it the next morning, with constant updates throughout. Dell, however, sells high-value technology, not low-cost items — so I expected much better communication and service.

Here’s what happened:
My delivery was first scheduled for 03/10/2025.
I changed the address because I work 12-hour shifts and study as well.
The courier held my parcel for four days just to change a label.
Yesterday, the order was supposed to be delivered — nothing arrived, no email, no message.
I called Dell around 10 times and was told you don’t have a contact number for the courier. That is unacceptable — as the seller, Dell should have direct communication with its delivery partners.
Today, I received a message saying delivery would take place between 15:06 and 16:06.
At 14:45, I was informed the driver couldn’t find my address — yet no one came to my door.
I took a full day off work specifically to receive this delivery. Because of this failed attempt, I lost my working day, suffered extreme stress, and nearly required medical attention. My colleagues even called an ambulance because of how anxious and upset I became.
To make matters worse, I have a university presentation tomorrow and no laptop to use. This entire situation has caused unnecessary distress and financial loss.
Dell is a global company with a strong reputation for quality — but choosing a courier with such poor reliability and no customer service damages your brand. In 2025, it is simply unacceptable that a courier cannot be contacted, and i still not i recived my laptop
Very disappointed for all situation

Awful technical support based in India with little knowledge and unwilling to listen or fix my computer with a new part.
This is a high end all in one PC, the first time it went wrong they came and replaced the motherboard with a refurbished one that was faulty.
They replaced a faulty one with another faulty one.
After my computer repeatably crashed and several phone calls and 5 reinstallations of windows, they said I could send it to their repair centre, but it will take 14 days.
it's a work computer and I need it, so I declined, and finally I got someone who said they would arrange for yet another motherboard to be ordered and replaced, this time it was a new one and so far so good but the customer support has been awful

Long story short, we accidentally paid for a gaming PC twice. Our error. However we have waited 8 weeks for a refund. Dell have accepted the error and have agreed to refund the overpayment 2 weeks ago the excuse they had was they didn't have bank details. Sent the info, again, to them but still no sign of the money. As a Head of Finance, I find it incredulous that this is taking so long. A CHAPS payment could see the money in our bank account in a matter of hours. Legal action will be instigated.

Don't buy dell. I got a tower PC a few months ago, it cost nearly £1000 and have had nothing but bother with it from day 1. It shuts down for no reason, then won't come back on, the Internet keeps crashing. Customer service is hopeless

Would leave ZERO! Customer service is awful. Just ignored. Promises not kept. No replies. Open complaint since July. Mid-sold Avast. I want a refund. Ignored! Have always loved my laptops but will never buy again from them as their attitude and lack of care is beyond awful. Don’t ever buy from Dell as you will never get any service. They owe me money. I am fuming

Like all of the previous reviews you will see, I can't believe how poor Dell's products and support have been.

I have purchased two expensive Dell computers for my home business, costing over £2000.00, thinking we would get some quality products.

The "all-in-one" PC crashes on a daily basis with memory stop-code errors.

The laptop stopped working with what I thought was a power issue. I sent it back thinking it would be a simple fault that would be repaired.

I then received a quote to repair the laptop which was more than it would cost to buy the same laptop again brand new!

They have stated it is water or liquid damaged and have sent images and a video of it being unboxed after being received from the courier.

No water damage from my end, and now I am substantially out of pocket. To make it worse, I have seen other similar comments from other reviewers who have had the same issue!

When you think Dell, would you think they would have a 1.3-star score? I wish I had checked before purchasing their products.

Bought the Dell Pro 16, looked great and then Windows 11 died due to poor install and build.
Dell not taking any responsibility, very unhelpful even though paid for next day support
Really wouldn't purchase as been very stressful and demoralising.
After a full year and more issue, Dell took away and put in a new motherboard and SSD and reinstalled the operating system