Crocs Anmeldelser 263

Mi hanno spedito un paio di sandali diversi e con un altro numero da quanto ordinato. L'assistenza dice che passa il corriere lunedi a ritirare l'ordine (DEVO STARE TUTTO IL GIORNO A CASA AD ASPETTARE IL RITIRO DEL CORRIERE) per poi rendermi i soldi. Poi non è finita...non mi hanno ancora reso i soldi e addirittura mi inviano una email dandomi un codice sconto del 20% sul prossimo acquisto!!! assurdo...secondo loro devo riacquistare un altro paio di scarpe da loro...e magari di nuovo mi spediscono un altro paio di scarpe con numero diverso da quello che ho ordinato!!!!!!!!!!!!!!! state ATTENTI!!! NON è una ditta seria!!!! EVITATE DI ACQUISTARE DAL SITO!!!! NON SONO PER NIENTE AFFIDABILI!!!

Super Service, mega nettes Personal. Ich werde meine crocs nur noch direkt bei crocs kaufen.

Similar issues as many others. I "placed" an order, which brought me to an empty shopping cart screen after bank confirmation. I figured something went wrong, so I did it again. Same outcome.

So I contacted customer service and they told me I've placed two orders. Even gave me 2 order numbers. Asked for the repeat order to be canceled (literally 1 minute after I placed the order I called them) and they said it's not possible. This shows you how little customer service can actually do to service you, they can't cancel an order placed even 1 minute before, you have to wait to receive it and return it for a refund. I may as well have called my neighbor.

Finally days later it turns out that NEITHER order went through, and that I would be getting nothing (and this was for a gift, so I was hoping to get it on a specific date)

Eventually I ended up somehow completing and actual order, and was greeted with an actual order completion screen this time.

Now I am waiting for my Crocs to do a tour of Europe before they get to me. 5 cities, 4 countries so far. Over a week. And this is PAID shipping. Absolute joke.

Dreadful delivery order(s) a total no show . . .
Placed an order as a gift no sign of delivery it continues to show as delivered despite locations as showing Depot in Rotterdam contacted customer support they raised a new order & allegedly it shipped after three weeks its now showing as delivered again having never left the depot in Rotterdam, contacted customer service & I was told that this lack of delivery is my fault as there is no house number on my house while the order clearly shows as never having left the depot now its a wait & see if the refund ever reaches my account

Would leave zero stars if I could. Tried placing the order probably 10 times with three different cards and it is either asking for payment confirmation through the bank but then reloads page that order was not placed or it says card rejected or that it's a wrong card number. Then all reloads to an empty cart. Raised with customer service - so far nothing. Messaged them on Insta got a reply to chat with live agent and was given the link. Via the link it says chat not available. And that is on the working day. Frustrating is understatement.

Bestilte 2 par crocs til mænd! Har aldrig modtaget dem,men fik stedet et par billige kopi solbriller! Blev trukkent ca 710 kr ! Der er ingen kontakt på mail el hjemmeside- kundeservice!!!! Så hold jer langt væk !

The return is gonna cost me half the pricd of the order. Dosent make sense. And a ice cold custumer service. Have to keep it and try sell it for a reasenable prize :(

I have never experienced worse costumer service from a company.
I received the shoes after only 4 days which was great.
The shoes didn't fit so I wanted to return the shoes. It was impossible. I was in contact with costumer service twice, wrote emails and after live chats I have finally found out how to return the shoes.
I has taken more than 14 days to find out how to return the shoes as Crocs doesn't provide enough information to put on the return form. It has been a nightmare!
If you buy anything from Crocs, make sure you are 100% sure you want to keep it, because it will be easier to win 1000000 dollars that get the right information out of the company to make the return!

Well I saw the reviews after my order, & thought, O dear! BUT my crocs arrived from Netherlands 2 days after my order! Brilliant🤩

Website checkout failed and order was not confirmed 24 hours after. Contacted service who confirmed they have the order but refuse to cancel the duplicated order. Filed a charge back with visa as Crocs service is woeful. The actual product is brilliant which is a shame. My advice is buy through Amazon and not through Crocs themselves.

Never had this bad customer service. I sent one of two items back and over one month time still waiting for refund. I have tried to contact customer service via email and chat. Emails wont get replied and the live chat experience was awful and rude. I can not even believe that something like this os possible with a ”big brand” like crocs. I am so angry about this that I wont leave this matter until someone tjere respons to me correctly.

Da jeg læste anmeldelserne herinde blev jeg meget bekymret, men jeg endte med at tage chancen alligevel. Og jeg kunne ikke være gladere! Mine ting kom indenfor 6 arbejdsdage (som lovet), og alle varerne er præcis som de skal være.
Jeg ved flere har haft problemer med noget tracking osv, men alting fungerede simpelhent for mig.
Varm anbefaling herfra

Hanno spedito il mio pacco ad un indirizzo sbagliato dando colpa al corriere. Dopo diverse chiamate hanno anche bloccato il mio numero. MAI PIU'!!!

Jeg vandt et par Crocs i en giveaway, men de lavede kludder i orden og jeg fik dem aldrig.

Jeg skriver så til dem og får lov til at vælge et par fra hjemmesiden efter mange mails, hvor jeg selv skulle bevise, at de lavede fejlen før de ville gøre noget ved det.

De sendte så skoene og lavede den samme fejl igen...

Jeg endte dog med et spar sko

Absolute joke of a company. I ordered crocs for my sons Christmas on the 28th November still haven't received them had no correspondence from this company and when I tried to email, it bounced back. Will never use this company again and won't be recommending to family or friends

The most frustrating experience. My order was cancelled but they still charged me. After almost 2 months and back & worth emails/calls I still haven’t received my refund. They keep directing me to different people/contacts.

Fantastisk Kundesevice

jeg Bestilte d 3 sep 3 par crocs så jeg kunne få gratis forsendelse og de kom i løbet af 4-5 dage
desværre var der en fejl ved en af skoene der være mindre end den anden så kontaktet deres kundeservice der hurtigt lavede en replacement ordre på det par sko som lige er ankommet i dag uden problemer så kan kun være glad for mine nye par Crocs og bestiller bestemt her fra igen når tiden kommer til nye

Returned Crocs as they were too small, still waiting for my refund 2 months later!

Crocs.eu is the worst online shopping experience I have ever had. Stay away !!!!!

My first order on crocs eu order number: 063 ------ GB - shipping from the Netherlands to London [ UK ] ... wrong size delivered ... I tried to contact them on live chat - Simone was like a bot, very rude to me, sent me only template. it was my first and last purchase from them - never again. Avoid this *** Company.